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Old 09-20-2012, 09:42 PM   #661
Daikichi Kawachi (河地大吉) Daikichi Kawachi (河地大吉) is offline
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From the bad 3D PQ and major retail chains not getting copies on release day, to the vanilla discs and the missing VUDU content this has to be the most poorly executed release of the year.
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Old 09-20-2012, 10:03 PM   #662
.bp. .bp. is offline
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Yes! I can't remember a more complicated, messed up release ever actually. It compounds the mistakes when there are so many different "exclusive" versions, each with their own problems.
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Old 09-20-2012, 10:41 PM   #663
DJMaverick DJMaverick is offline
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Default KP3D 3-disc Set Manufacturing Error

Pre-Ordered from Amazon.Com, sadly got the 3D vanilla discs, Amazon is RMA shipping me another copy, but i called the number in the email below and they had me verify the disc physically by flipping it over and reading the hologram serial number on the disc. Once verified they took my info and said that they would send me a replacement disc.

They believed that Amazon sending another copy would not solve the issue since they cant verify which batch they are filling orders from and since they were the host distributors that they can directly send me a replacement. They did not give a time frame but said it would take 2 days to process.

Ill post an update when all is done, but for now ill repost the distributors email and info for those who might get the same problem.

Originally Posted by Paramount e-mail
Please be advised that Disc 2 of the 3-Disc Katy Perry The Movie: Part of Me Blu-ray 3D Combo release may not include the special features as listed on the product’s packaging. A vanilla disc (that contains the Blu-ray 2D movie with no special features) was inadvertently included within a limited quantity of this SKU.

We are working rapidly to remedy the situation and expect to resume processing orders with corrected product by Thursday, September 13th. The SKU number will not change but the corrected product will have a yellow barcode to visually distinguish it from early product.

Consumers who purchase “Katy Perry The Movie: Part of Me” Blu-ray 3D and find they have purchased one of these exception discs are eligible to receive a replacement Blu-ray 2D disc (with special features) free of charge by following these instructions:

A toll free consumer hot line, 877-DELUXE6 (877-335-8936), and a consumer email address, KP3D@bydeluxe.com, will be established at street date so that consumers can work directly with Deluxe to receive the correct 2D BD disc. The hotline will be available 8am to 6pm Pacific, Monday-Friday. Consumers will not have to return the existing disc.

Should you have any further questions, please contact your Paramount Home Media Distribution Representative.
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Old 09-20-2012, 11:00 PM   #664
ChristmasFnatic ChristmasFnatic is offline
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Quote:
Originally Posted by .bp. View Post
Just got this reply back from VuDu...
---------------
Greetings,
I was informed that the 45 minutes of bonus content was not prohibited by VUDU. It was something that was offered through Walmart without consulting. So there is no way for us to put that 45 minutes of bonus content on your account. I do apologize for any inconvenience this might have caused you. If you have any further questions feel free to contact us.
Best Regards,
DeeDee
18885548838
support@VUDU.com
Look for Dexter, not Deedee!
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Old 09-21-2012, 02:45 AM   #665
magoosh magoosh is offline
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I got a bad disk from amazon like most likely everyone else and instead of calling them like DJMaverick, I just emailed them and got the same info as him. Replied back with my ID number off the dic and shipping address. Will see what they say back in the reply or if they will just go ahead an ship it out like Monday. I did contact amazon about the issue and they offered me an $8 refund to keep it which I decided to do.
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Old 09-21-2012, 10:34 AM   #666
bhampton bhampton is online now
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I think walmarts claim of exclusive extras was simply bs.


Sux too. I looked at both copies in the store and convinced they were identical I bought it at best buy. Then, I read about the extras and returned my copy to best buy and price matched at Walmart all for zip.

My autographed copy has been processing for several days which means they can't be bothered to cancel it although they know they sold out.

Believe it or not... It's will hurt them. I will pay a few dollars more for blus at best buy if I have to just to not give Walmart the business.
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Old 09-21-2012, 12:55 PM   #667
pbpink pbpink is offline
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mine is still processing as well - I called and spoke to a super, he said they were on back order and could be cancelled unless they get in another shipment

sounds like target pm'ing to best buy ad is best option as it has cover...

Quote:
Originally Posted by bhampton View Post
I think walmarts claim of exclusive extras was simply bs.


Sux too. I looked at both copies in the store and convinced they were identical I bought it at best buy. Then, I read about the extras and returned my copy to best buy and price matched at Walmart all for zip.

My autographed copy has been processing for several days which means they can't be bothered to cancel it although they know they sold out.

Believe it or not... It's will hurt them. I will pay a few dollars more for blus at best buy if I have to just to not give Walmart the business.
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Old 09-21-2012, 02:41 PM   #668
bhampton bhampton is online now
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There is no other shipment. It was while supplies last and they stopped lasting.

They just gonna keep the money for a few weeks and then (hopefully) give it back.

-Brian
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Old 09-21-2012, 06:55 PM   #669
Anistonista Anistonista is offline
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My SKU is vanilla, but the number is 0 97361 47606 3. Does that mean it works? I don't have a 3D Blu-ray player (LOL) so I can't test it. I want a defective one! Rarity!
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Old 09-21-2012, 07:28 PM   #670
hurm hurm is offline
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Sorry, but what is a vanilla disc?
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Old 09-21-2012, 07:31 PM   #671
TGReaper TGReaper is offline
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My 3D Blu-ray version had the white barcode and even though I live in the UK I just called the number in previous post and gave them the details off the disc and they are going to mail out the proper version with the special features to me.
It sucks that Walmart don't ship internationally but I have a friend who lives in USA and they ordered the signed version for me which arrived with them today and will be mailing out to me this afternoon, so hopefully that one will have the special features anyway but having a spare disc doesn't hurt.
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Old 09-21-2012, 08:01 PM   #672
lcummins lcummins is offline
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Quote:
Originally Posted by lcummins View Post
Man, I should have looked at the tracking a bit closer! Mail came today and still nothing, so I looked at the tracking again and it said processing at local post office... Portland, OR! I then realized they showed the delivery zip code as 97862 instead of 78626 (somebody added a 9 in front and dropped the last 6)! So I had to contact Walmart (what? no phone numbers to call!!!) and hope it gets redirected back to me or they can send another one. I'm gonna be really pissed if I end up not getting this because they screwed up my zip code on shipping! (And yes, I double checked my address book to make sure it has the correct shipping information... and it does!)
And so it goes... called Walmart customer service last night to explain about the wrong zip and see if they could get it corrected and routed back to me. The csr (who wouldn't stop talking long enough for me to get a word in edgewise) kept trying to tell me that if my address was correct on the web site, then that is where it was shipped to. When I finally got her to understand that the zip was wrong, she then began to ask me if I had seen the shipping label and how did I know it was wrong! Finally got her to click on the Tracking link and showed her on the UPS tracking site where the zip was wrong and that it was going to OR instead of TX. She then tried to call UPS (closed) and then USPS (they said they couldn't change it). Finally she told me that it will be returned to their fulfillment center, and she couldn't guarantee that it would be reshipped to me; in fact, she said most likely it would be returned to inventory and a refund would be issued, even if she made notes in my account (which apparently the fulfillment center probably wouldn't read). Her final suggestion was to keep tracking it every day and when I see it returned to the fulfillment center, call and hopefully I would catch it when it returns to inventory and they could issue it as a replacement!

So, being resourceful, I took it upon myself to call the local Post Office in Portland to see if they could correct the address and reroute back to me. The guy was very helpful and when he pulled up the delivery confirmation number, could see it had the wrong zip and had been bouncing around in Portland for three days already! He is going to try and catch it and get the address corrected and will let me know by later today. Here's hoping it works out or I'm sh*t out of luck!
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Old 09-21-2012, 08:08 PM   #673
bhampton bhampton is online now
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Man that's rough.

I'm going to have pizza later and if Katy joins me ill get her to autograph something for ya but chances are low. She's always invited but she has yet to join me for pizza.

-Brian
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Old 09-21-2012, 08:12 PM   #674
Taygan315 Taygan315 is offline
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Quote:
Originally Posted by Daikichi Kawachi (河地大吉) View Post
From the bad 3D PQ and major retail chains not getting copies on release day, to the vanilla discs and the missing VUDU content this has to be the most poorly executed release of the year.
Damn..that is bad,lol.
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Old 09-21-2012, 08:13 PM   #675
Taygan315 Taygan315 is offline
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Quote:
Originally Posted by bhampton View Post
Man that's rough.

I'm going to have pizza later and if Katy joins me ill get her to autograph something for ya but chances are low. She's always invited but she has yet to join me for pizza.

-Brian
I have the same problem with Scarlett Johansen
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Old 09-21-2012, 08:17 PM   #676
DJMaverick DJMaverick is offline
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So here is the update so far, Amazon expressed UPS shipped me the replacement (Got here Today) Vanilla again so im gonna keep it anyway, the distributor said it would take about 2 days to process my claim and send me a replacement Disc 2.

All in all not too bad, lets just see how long it takes to receive my new replacement disc.

Ill update as soon as i have more, Still kudos to Amazon for super fast replacement shipping, they even had UPS pick up the old one today. Not too shabby, gonna order from them again with no hesitation.
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Old 09-21-2012, 08:20 PM   #677
DJMaverick DJMaverick is offline
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Quote:
Originally Posted by ladyxlolita View Post
My SKU is vanilla, but the number is 0 97361 47606 3. Does that mean it works? I don't have a 3D Blu-ray player (LOL) so I can't test it. I want a defective one! Rarity!
SKU means nothing, its the same sku, replacement batch the SKU is black & yellow not black & white, but it boils down to what the physical disk batch serial number is (flip the disc and read them the hologram serial on the inner ring) they can verify it that way, thats what they did for me.
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Old 09-21-2012, 08:21 PM   #678
Chloenator Chloenator is offline
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Quote:
Originally Posted by hurm View Post
Sorry, but what is a vanilla disc?
It's another term for rental disc. It's basically just a menu and the movie. No special features whatsoever.
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Old 09-21-2012, 08:43 PM   #679
Cahleb Cahleb is offline
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Quote:
Originally Posted by ladyxlolita View Post
My SKU is vanilla, but the number is 0 97361 47606 3. Does that mean it works? I don't have a 3D Blu-ray player (LOL) so I can't test it. I want a defective one! Rarity!
All 3D discs don't have special features. It's just the film. Test disc 2 that's what has the special features.
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Old 09-21-2012, 11:47 PM   #680
steve_dave steve_dave is offline
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Quote:
Originally Posted by Cahleb View Post
All 3D discs don't have special features.
Not true, it depends on how the release was produced...

The following have extras on the 3D discs:

The Darkest Hour 3D
Three Musketeers 3D
Underworld Awakening 3D
Priest 3D
Cloudy With A Chance of Meatballs 3D
Monster House 3D
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