Cyberlink’s PowerDVD 12 Ultra program is not keeping up with the latest firmware - Blu-ray Forum

HDTV1080P · 10-09-2012, 11:39 PM

Cyberlink’s PowerDVD 12 Ultra program is not keeping up with the latest AACS BD+ encryption keys. One of my family members rented Prometheus on Blu-ray which was released on October 9th 2012. When Prometheus on Blu-ray is placed in a computer Blu-ray drive with PowerDVD 12 Ultra installed the following big red Warning message from 20th Century Fox is displayed on the screen:

“Warning” “Your Blu-ray Player requires an update in order to play this disc.”

The problem is the latest firmware update from Cyberlink’s PowerDVD 12 Ultra lacks the required AACS BD+ encryption keys to play Prometheus. For people that own portable 20.1 inch HD quality Notebook computers and HD quality desktop computer monitors this is disappointing that Cyberlink is not keeping up with the latest required firmware updates.

Prometheus plays perfectly fine on OPPO and Panasonic Blu-ray players I tested since they have the latest AACS BD+ encryption keys to play the latest new releases.

sega_smasher · 10-11-2012, 04:57 AM

I have the same issue with power dvd 11. It runs flawless until the title flashes on the screen, then it says it has trouble reading a file and quits playback. Why update to 12 if I'm going to still be screwed. I just want to see the movie in 3d :-(

Stillhouse · 10-12-2012, 02:57 AM

This problem has been plaguing PowerDVD since it first began Blu-ray support. It's the very reason why I switched from PDVD 8 Ultra to Arcsoft TMT.

HDTV1080P · 10-14-2012, 04:02 AM

Cyberlink came out with a Critical update patch for PowerDVD 12 Ultra owners that includes a update to the AACS BD+ encryption keys. In theory this might mean that the latest Blu-ray titles like Prometheus might be able to play now. Since my family member who rented Prometheus on Blu-ray has now returned it to the Blockbuster store I am unable to verify that the issue has been fixed. The theory is most likely the latest update fixed the issue. Someone else that owns Prometheus on Blu-ray will need to verify if this issue has been fixed.

Perhaps one day I will end up purchasing the Alien Blu-ray collection. Since 99% of the movies I own are watched only once, renting is a big money saver. Its great having a big movie collection but its time consuming to keep movie collections up to date and if 99% of the movies I own are only watched once it sometimes becomes a waste of money to own movies especially when Blockbuster has a unlimited in store Blu-ray rental program for around $15.99 a month. One of my family members has the time to rent a new Blu-ray every day which means it only costs around 50 cents per Blu-ray rental. Sometimes I get so busy with projects that I am lucky if I see one Blu-ray movie once a week or month.

srinivas1015 · 10-14-2012, 06:00 AM

I just watched Prometheus in 3D today using PowerDVD 12. It works perfectly

.

srinivas1015 · 10-17-2012, 02:17 PM

Prometheus has stopped working again!

. I get a black screen in PowerDVD and TotalMedia Theatre when I play the blu-ray! I tried to remove the protection using AnyDVD HD but it says 'check video for scrambled frames'. After this, the blu-ray plays but I get pixelated playback! Can somebody please help me out?

rob.sparrow · 10-17-2012, 06:27 PM

I had the same black screen issue in tmt5 but after an update to cyberlink the 3d version worked perfectly.

HDTV1080P · 10-18-2012, 02:10 AM

Quote:

Originally Posted by srinivas1015

Prometheus has stopped working again!

. I get a black screen in PowerDVD and TotalMedia Theatre when I play the blu-ray! I tried to remove the protection using AnyDVD HD but it says 'check video for scrambled frames'. After this, the blu-ray plays but I get pixelated playback! Can somebody please help me out?

Try uninstalling PowerDVD Ultra 12 and then re-installing it. Also updating ones graphics card driver has in the past fixed issues for me on some Blu-ray titles. If that does not work as a very last resort you could try re-installing Windows and PowerDVD Ultra 12.

HDTV1080P · 10-21-2012, 06:12 AM

A family member of mine rented Prometheus on Blu-ray for a second time. I have confirmed tonight that the latest Critical firmware update patch to PowerDVD 12 Ultra includes the required AACS BD+ encryption keys to play Prometheus. The movie now loads and plays fine.

Albatross365 · 10-21-2012, 10:26 AM

Got an update for PowerDVD 11 which apparently improves playback compatibility for Fox titles.

PowerDVD updates

It downloads a program that you have to run to download the file. Not sure why the don't just let you download the file in one click.

There's an update for v12 too

10-09-2012, 11:39 PM	#1
HDTV1080P Blu-ray Champion Top contributor Member since:Jan 2007 Blu-ray reviews: 205	Cyberlink’s PowerDVD 12 Ultra program is not keeping up with the latest firmware Cyberlink’s PowerDVD 12 Ultra program is not keeping up with the latest AACS BD+ encryption keys. One of my family members rented Prometheus on Blu-ray which was released on October 9th 2012. When Prometheus on Blu-ray is placed in a computer Blu-ray drive with PowerDVD 12 Ultra installed the following big red Warning message from 20th Century Fox is displayed on the screen: “Warning” “Your Blu-ray Player requires an update in order to play this disc.” The problem is the latest firmware update from Cyberlink’s PowerDVD 12 Ultra lacks the required AACS BD+ encryption keys to play Prometheus. For people that own portable 20.1 inch HD quality Notebook computers and HD quality desktop computer monitors this is disappointing that Cyberlink is not keeping up with the latest required firmware updates. Prometheus plays perfectly fine on OPPO and Panasonic Blu-ray players I tested since they have the latest AACS BD+ encryption keys to play the latest new releases.

10-21-2012, 10:26 AM	#10
Albatross365 Special Member Top contributor Member since:May 2011 Location:London Blu-ray collection:334 Digital collection:21 Blu-ray reviews: 11	Got an update for PowerDVD 11 which apparently improves playback compatibility for Fox titles. PowerDVD updates It downloads a program that you have to run to download the file. Not sure why the don't just let you download the file in one click. There's an update for v12 too Last edited by Albatross365; 10-21-2012 at 10:29 AM.

10-11-2012, 04:57 AM	#2
sega_smasher Blu-ray Guru Member since:Jul 2007 Location:Santa Monica, CA PSN: SecretAgentHam Blu-ray collection:103 Trading Score:1	I have the same issue with power dvd 11. It runs flawless until the title flashes on the screen, then it says it has trouble reading a file and quits playback. Why update to 12 if I'm going to still be screwed. I just want to see the movie in 3d :-(

10-12-2012, 02:57 AM	#3
Stillhouse Member Member since:Nov 2008 Location:Deep In The South Of Texas Home Theater Gallery:1 Blu-ray collection:152	This problem has been plaguing PowerDVD since it first began Blu-ray support. It's the very reason why I switched from PDVD 8 Ultra to Arcsoft TMT.

10-14-2012, 04:02 AM	#4
HDTV1080P Blu-ray Champion Top contributor Member since:Jan 2007 Blu-ray reviews: 205	Cyberlink came out with a Critical update patch for PowerDVD 12 Ultra owners that includes a update to the AACS BD+ encryption keys. In theory this might mean that the latest Blu-ray titles like Prometheus might be able to play now. Since my family member who rented Prometheus on Blu-ray has now returned it to the Blockbuster store I am unable to verify that the issue has been fixed. The theory is most likely the latest update fixed the issue. Someone else that owns Prometheus on Blu-ray will need to verify if this issue has been fixed. Perhaps one day I will end up purchasing the Alien Blu-ray collection. Since 99% of the movies I own are watched only once, renting is a big money saver. Its great having a big movie collection but its time consuming to keep movie collections up to date and if 99% of the movies I own are only watched once it sometimes becomes a waste of money to own movies especially when Blockbuster has a unlimited in store Blu-ray rental program for around $15.99 a month. One of my family members has the time to rent a new Blu-ray every day which means it only costs around 50 cents per Blu-ray rental. Sometimes I get so busy with projects that I am lucky if I see one Blu-ray movie once a week or month.

10-14-2012, 06:00 AM	#5
srinivas1015 Blu-ray Samurai Top contributor Member since:Mar 2010 4K collection:84 Blu-ray collection:578 DVD collection:118 MA collection:33 Digital collection:130 iTunes collection:109 Blu-ray reviews:7 Trading Score:10	I just watched Prometheus in 3D today using PowerDVD 12. It works perfectly .

10-17-2012, 02:17 PM	#6
srinivas1015 Blu-ray Samurai Top contributor Member since:Mar 2010 4K collection:84 Blu-ray collection:578 DVD collection:118 MA collection:33 Digital collection:130 iTunes collection:109 Blu-ray reviews:7 Trading Score:10	Prometheus has stopped working again! . I get a black screen in PowerDVD and TotalMedia Theatre when I play the blu-ray! I tried to remove the protection using AnyDVD HD but it says 'check video for scrambled frames'. After this, the blu-ray plays but I get pixelated playback! Can somebody please help me out?

10-17-2012, 06:27 PM	#7
rob.sparrow Member Member since:Dec 2008	I had the same black screen issue in tmt5 but after an update to cyberlink the 3d version worked perfectly.

10-21-2012, 06:12 AM	#9
HDTV1080P Blu-ray Champion Top contributor Member since:Jan 2007 Blu-ray reviews: 205	A family member of mine rented Prometheus on Blu-ray for a second time. I have confirmed tonight that the latest Critical firmware update patch to PowerDVD 12 Ultra includes the required AACS BD+ encryption keys to play Prometheus. The movie now loads and plays fine.

Best Blu-ray Movie Deals