Is this Zavvi's chance to shine? - Blu-ray Forum

levcore · 01-18-2013, 04:19 PM

Apologies if anyone feels like this is the wrong place for such a discussion or if you feel this topic may be covered in other threads but with the very recent news of A) Zavvi taking on some HMV and Play exclusives and B) announcing their own exclusives, do you think that they could become a serious contender? Now two huge competitors are on their last legs (Plays confirmed end date and HMV's potential absolute demise) can they really step up to offer UK (or international, not sure of Zavvi's international service) Blu Ray consumers a fantastic service?

I know the main problems have been packaging and stock allocation/ despatch. If they can tackle these two big issues, they could really become a fantastic online retailer.

FastAndFluid · 01-18-2013, 04:34 PM

Customer Service from the Zavvi group has always been terrible. If they were going to change they'd have done it long ago.

DJJez · 01-18-2013, 04:35 PM

zavvi already has their first exclusive steelbook but its sold out already

http://www.zavvi.com/blu-ray/who-fra.../10665781.html

Alex_DeLarge · 01-18-2013, 04:36 PM

nitinblurayfan · 01-18-2013, 04:41 PM

Quote:

Originally Posted by Alex_DeLarge

amen!

clacton0 · 01-18-2013, 04:49 PM

Hopefully
I have been using Zavvi for just over a year.
I do find they are slow and order's can take more than a week to come but have always got them.

GrinwithoutaKat · 01-18-2013, 04:59 PM

I think Zavvi are great. They have some fantastic prices and never had a problem with their customer services either. I ordered Pokemon White 2 from them in October, as they were the cheapest at £25. The next day they dropped the price to £20 in their Mega Monday deals, so I emailed them to ask if there was any chance of a refund. By the evening it had sold out, so I couldn't very well threaten to order again and return the £25 one, but they refunded me the £5 without a problem.

CJPowers · 01-18-2013, 05:24 PM

This...

Quote:

Originally Posted by GrinwithoutaKat

I think Zavvi are great. They have some fantastic prices and never had a problem with their customer services either.

Also, unlike tight arse Amazon and Play they actually issue discount codes on a regular basis.

Haters gonna hate.

Sky_Captain · 01-18-2013, 05:27 PM

Waiters gonna wait.

CinemaScope · 01-18-2013, 05:42 PM

Quote:

Originally Posted by clacton0

Hopefully
I have been using Zavvi for just over a year.
I do find they are slow and order's can take more than a week to come but have always got them.

Ditto, I don't mind waiting an extra day or so, everything's always arrived in the end, & their prices are very good.

CJPowers · 01-18-2013, 07:39 PM

Quote:

Originally Posted by Sky_Captain

Waiters gonna wait.

lol

Mr. Brightside · 01-18-2013, 07:49 PM

Had no problem with Zavvi thus far. Decent prices and they have never let me down. Sure, they ain't the fastest with despatch sometimes but really, what's the rush?

NoFro · 01-18-2013, 08:01 PM

Quote:

Originally Posted by Sky_Captain

Waiters gonna wait.

Yeah I haven't had good experiences with Zavvi. Last order I made was a CD pre-order that dispatched 4 days after release. I'd previously ordered some really cheap blu rays which I ended up cancelling six weeks after ordering after constantly being told that they would "dispatch soon" and that'd just be another week.

slainery · 01-18-2013, 08:19 PM

Zavvi is great if you don't expect anything in time.
Personally, I don't mind - items will arrive when they'll arrive.

levcore · 01-18-2013, 08:34 PM

Quote:

Originally Posted by slainery

Zavvi is great if you don't expect anything in time.
Personally, I don't mind - items will arrive when they'll arrive.

This is the part of their service that they really need to address though.

legendarymatt92 · 01-18-2013, 08:37 PM

Quote:

Originally Posted by DJJez

zavvi already has their first exclusive steelbook but its sold out already

http://www.zavvi.com/blu-ray/who-fra.../10665781.html

I hadn't even heard of that one

. Would've bought it in a heartbeat, too.

malcy30 · 01-18-2013, 08:42 PM

They are thinking big their owners theHut group are raising £10m as they prepare for a £300m stock market listing later this year. Daily Telegraph article

saltysam · 01-18-2013, 08:46 PM

i had Southern Comfort on pre-order...was released in November and ever since i've had periodical "sorry for the delay" emails...wasn't in any hurry but then tonight i got a cancellation email from them.very poor.

DJJez · 01-18-2013, 09:04 PM

Quote:

Originally Posted by legendarymatt92

I hadn't even heard of that one

. Would've bought it in a heartbeat, too.

im pretty annoyed too, its a beautiful looking steelbook, hopefully they get more in and its just a mistake

legendarymatt92 · 01-18-2013, 09:46 PM

Quote:

Originally Posted by DJJez

im pretty annoyed too, its a beautiful looking steelbook, hopefully they get more in and its just a mistake

Hopefully. Even the Iron Man Play steelbook didn't sell out as fast as this one seemed to.

01-18-2013, 04:19 PM	#1
levcore Blu-ray Grand Duke Member since:Jun 2011 Location:Dryland 4K collection:306 Blu-ray collection:2617 Trading Score:3	Is this Zavvi's chance to shine? Apologies if anyone feels like this is the wrong place for such a discussion or if you feel this topic may be covered in other threads but with the very recent news of A) Zavvi taking on some HMV and Play exclusives and B) announcing their own exclusives, do you think that they could become a serious contender? Now two huge competitors are on their last legs (Plays confirmed end date and HMV's potential absolute demise) can they really step up to offer UK (or international, not sure of Zavvi's international service) Blu Ray consumers a fantastic service? I know the main problems have been packaging and stock allocation/ despatch. If they can tackle these two big issues, they could really become a fantastic online retailer.

01-18-2013, 04:34 PM	#2
FastAndFluid Banned Member since:Sep 2012 Blu-ray reviews:1	Customer Service from the Zavvi group has always been terrible. If they were going to change they'd have done it long ago.

01-18-2013, 04:35 PM	#3
DJJez Blu-ray Champion Top contributor Member since:Aug 2011 Location:Reading, England Home Theater Gallery:6 4K collection:1160 Blu-ray collection:2886 DVD collection:1 Trading Score:9	zavvi already has their first exclusive steelbook but its sold out already http://www.zavvi.com/blu-ray/who-fra.../10665781.html

01-18-2013, 04:36 PM	#4
Alex_DeLarge Blu-ray Guru Member since:Dec 2010 Blu-ray collection:- Trading Score:1

01-18-2013, 04:49 PM	#6
clacton0 Active Member Member since:Sep 2012 Location:Clacton , Essex Home Theater Gallery:25 4K collection:11 Blu-ray collection:123 DVD collection:144	Hopefully I have been using Zavvi for just over a year. I do find they are slow and order's can take more than a week to come but have always got them.

01-18-2013, 04:59 PM	#7
GrinwithoutaKat Senior Member Member since:Jan 2010 Blu-ray collection:157	I think Zavvi are great. They have some fantastic prices and never had a problem with their customer services either. I ordered Pokemon White 2 from them in October, as they were the cheapest at £25. The next day they dropped the price to £20 in their Mega Monday deals, so I emailed them to ask if there was any chance of a refund. By the evening it had sold out, so I couldn't very well threaten to order again and return the £25 one, but they refunded me the £5 without a problem.

01-18-2013, 05:27 PM	#9
Sky_Captain Blu-ray Duke Top contributor Member since:Jan 2008 4K collection:- Blu-ray collection:- Blu-ray reviews:1 Trading Score:17	Waiters gonna wait.

01-18-2013, 07:49 PM	#12
Mr. Brightside Active Member Member since:Nov 2007 Blu-ray collection:76	Had no problem with Zavvi thus far. Decent prices and they have never let me down. Sure, they ain't the fastest with despatch sometimes but really, what's the rush?

01-18-2013, 08:19 PM	#14
slainery Senior Member Member since:Aug 2011 Blu-ray collection:233 DVD collection:97	Zavvi is great if you don't expect anything in time. Personally, I don't mind - items will arrive when they'll arrive.

01-18-2013, 08:42 PM	#17
malcy30 Blu-ray Ninja Top contributor Member since:Jan 2011 Location:Somewhere in the South Blu-ray collection:- DVD collection:- Trading Score:1	They are thinking big their owners theHut group are raising £10m as they prepare for a £300m stock market listing later this year. Daily Telegraph article

01-18-2013, 08:46 PM	#18
saltysam Blu-ray Guru Member since:Mar 2010 Location:Liverpool,UK 4K collection:273 Blu-ray collection:770 Trading Score:3	i had Southern Comfort on pre-order...was released in November and ever since i've had periodical "sorry for the delay" emails...wasn't in any hurry but then tonight i got a cancellation email from them.very poor.

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