Total Recall 2012 BD Disc Exchange Program

[raygendreau]

Originally Posted by nolfoc

its still playing.. just hit 1 hour and 44 mins.. with no audio drop outs.. i didn't touch my BD player its on the settings its always on.. my receiver is saying Dolby TrueHD and the sound is fantastic! i couldn't stand the audio when i switched over to PCM .. when the movie finishes ill get the UPC code

okay just finished it.. looks like i have a working disc, couldn't be happier i dont see a UPC code on the front of the disc but i flipped it and this is the number on the back of the disc BVDL-4258600B1

ahh no headache for me!

The upc code is on the back of the case, top right. It is a twelve digit number. The first and last numbers are to the left and right of the bar code. There are two groups of 5 numbers between the left and right numbers. This is the upc code for the 2012 release: http://www.upcdatabase.com/item/043396409576

[nolfoc]

Originally Posted by raygendreau

the upc code is on the back of the case, top right. It is a twelve digit number. The first and last numbers are to the left and right of the bar code. There are two groups of 5 numbers between the left and right numbers. This is the upc code for the 2012 release: http://www.upcdatabase.com/item/043396409576

0 4339640957 6 same number as the first pick up i have..i can't explain why this copy is working, it just is and im stoked!

[raygendreau]

Originally Posted by nolfoc

0 4339640957 6 same number as the first pick up i have..

Interesting. I remember seeing a post that indicated the replacement disk would have a new UPC. Seems you have the same disk you returned. No firmware update to your player in the last few days, right?

[cmac]

Originally Posted by nolfoc

okay so a gentleman from Sony called me today and said he will be sending me an email on how to fix this issue.. it looks like they will be doing an exchange program..

heres the information everybody

they basically told me yesterday to just switch to the PCM track and I sent them a email thanking them for their lack of good customer service.
They made a bad disc, they need to replace it.
jerks

[nolfoc]

Originally Posted by raygendreau

Interesting. I remember seeing a post that indicated the replacement disk would have a new UPC. Seems you have the same disk you returned. No firmware update to your player in the last few days, right?

nope, i did a firmware update before i picked up Total Recall the first time around.. had audio drops on that disc sent it back and just got this one in today with no drops.. weird i know

Originally Posted by cmac

they basically told me yesterday to just switch to the PCM track and I sent them a email thanking them for their lack of good customer service.
They made a bad disc, they need to replace it.
jerks

Cliff did you send in the disc?

[blueglide]

Originally Posted by raygendreau

Interesting. I remember seeing a post that indicated the replacement disk would have a new UPC. Seems you have the same disk you returned. No firmware update to your player in the last few days, right?

Sony CS rep told me that a new disc would have different UPC...she just didn't know what it would be. Interesting that nolfoc was able to play his disk w/o problems this time. My replacement disc was problematic like the first one.

[raygendreau]

Has anyone other than nolfoc been able to play a replacement disk from Sony without dropouts while bitstreaming from their player?

[Rich86]

The "Brave", "Finding Nemo" & "Total Recall" (2012) blu-ray titles have all played perfectly on my system right off the retail shelves - with excellent audio quality and absolutely no dropouts. This is leaving everything set the way it always is (bitstreaming all audio codecs via hdmi to my receiver for decoding there). The receiver lights up the Dolby TrueHD indicator and proceeds happily along its way with no troubles. The equipment in my primary home theater system uses a Sony BDP-S1000ES blu-ray player bitstreaming to a Yamaha RX-V3900.

[coldheart]

Originally Posted by cmac

they basically told me yesterday to just switch to the PCM track and I sent them a email thanking them for their lack of good customer service.
They made a bad disc, they need to replace it.
jerks

Right on

[neo_reloaded]

Since the dropouts aren't at specific reproducible times, is it possible nolfoc just had a lucky playthrough? I.e. dropouts might occur if he tried again?

It doesn't make any sense that only he would get a fixed disc.

[cmac]

Originally Posted by nolfoc

nope, i did a firmware update before i picked up Total Recall the first time around.. had audio drops on that disc sent it back and just got this one in today with no drops.. weird i know




Cliff did you send in the disc?

They didn't even give me the option to send it in.

[raygendreau]

Originally Posted by Rich86

The "Brave", "Finding Nemo" & "Total Recall" (2012) blu-ray titles have all played perfectly on my system right off the retail shelves - with excellent audio quality and absolutely no dropouts. This is leaving everything set the way it always is (bitstreaming all audio codecs via hdmi to my receiver for decoding there). The receiver lights up the Dolby TrueHD indicator and proceeds happily along its way with no troubles. The equipment in my primary home theater system uses a Sony BDP-S1000ES blu-ray player bitstreaming to a Yamaha RX-V3900.

From what I have read, the BDP-S1000ES does not have Cinavia. I believe that may have some relevance to the drop out problem.

Originally Posted by neo_reloaded

Since the dropouts aren't at specific reproducible times, is it possible nolfoc just had a lucky playthrough? I.e. dropouts might occur if he tried again?It doesn't make any sense that only he would get a fixed disc.

Possibly. There have been reports that there is a correlation between the M2TS branch transition points and the drop outs on Brave. When they occur, they occur at a branch transistion.

http://www.avsforum.com/t/1439786/di...#post_22780507

If someone wants to check the drop out times against the M2TS (branches) file start/end times, you can find the data for Total Recall here:

http://www.avsforum.com/t/1155731/ne...#post_22732547

[TheBlayman]

Sony BDPS360, BDPS790 and PS3 fat are working fine.

[nolfoc]

Originally Posted by neo_reloaded

Since the dropouts aren't at specific reproducible times, is it possible nolfoc just had a lucky playthrough? I.e. dropouts might occur if he tried again?

It doesn't make any sense that only he would get a fixed disc.

i hope not but at this point anything is possible

Originally Posted by cmac

They didn't even give me the option to send it in.

check the OP send in the email and they will get back to you

[fdm]

Originally Posted by neo_reloaded

Do Finding Nemo and Brave have branch points?

Either way - whatever the issue with the newest version of TrueHD and bitstreaming is, it needs to be resolved through firmware. Clearly the audio track is fully present without glitches since it can be internally decoded perfectly. Just when bitstreamed, something is tripping it up, and that bug needs to be identified and fixed.

I have a vague recollection of reading that the reason most blus were being authored with DTS HD-MA was that it worked well with seamless branching whereas TrueHD had some issues. Apparently either Sony didn't get the memo, or it's back to the drawing board.

(Anybody else remember reading something along those lines?)

[fdm]

Originally Posted by 4Dblu

like i mentioned i tried this movie in 2 players and the drop outs in the same spots.

Sony jus RECALL all the movies and jus send out new versions.

oh, and switching audio's settings didn't work either or my Oppo's players firmware upgrade still didn't fix.

Hm, mine played okay (PCM/Oppo), though I (re-)started about 40 minutes in after giving up on the Panasonic. I might give it another shot in the next few weeks, from the beginning this time.

[raygendreau]

Originally Posted by fdm

I have a vague recollection of reading that the reason most blus were being authored with DTS HD-MA was that it worked well with seamless branching whereas TrueHD had some issues. Apparently either Sony didn't get the memo, or it's back to the drawing board.

(Anybody else remember reading something along those lines?)

"Dolby stated that the work flow for titles with TrueHD and seamless branching had difficulties, which pushed some studios to use DTS-HD Master Audio for certain titles at least."

http://www.blu-raystats.com/NewsLog/...-ray-standard/

[Rich86]

Originally Posted by raygendreau

From what I have read, the BDP-S1000ES does not have Cinavia. I believe that may have some relevance to the drop out problem.

That is true - the Sony BDP-S1000ES remains cinavia free through the latest firmware (#14). I wasn't aware the problem folks are reporting regarding audio dropouts were related to cinavia. I realize the lossless audio in Total Recall has been corrupted with cinavia audio signals, but I thought Brave and Finding Nemo retained their clean and pristine lossless audio tracks.

[Vintrus]

Anyone tried it on Sony BDP-S480, S370?
Bought mine on January 10, 2013 from Amazon hope its okay.

[raygendreau]

Originally Posted by Rich86

That is true - the Sony BDP-S1000ES remains cinavia free through the latest firmware (#14). I wasn't aware the problem folks are reporting regarding audio dropouts were related to cinavia. I realize the lossless audio in Total Recall has been corrupted with cinavia audio signals, but I thought Brave and Finding Nemo retained their clean and pristine lossless audio tracks.

I checked a list of BDs with the Cinavia 'watermark'. You're right Brave and Finding Nemo were not on it. So Cinavia can be ruled out as part of this problem. Cinavia DRM may have some long term negative impact on Blu-ray. One of the most comprehensive articles I have read on the subject: http://www.anandtech.com/show/5693/c...fdestruction/3