JB Hi-Fi Online Gotcha - Blu-ray Forum

alexander323 · 03-28-2013, 04:19 PM

I hate JB's website. It's not very friendly like Amazon. I tried to change the delivery address during checkout; unfortunately it didn't work. It only changed the billing address.

I had to cancel my order. Now I have to wait for the cancelation email before I can place it again.

Rather than getting angry I thought I share my experience so others don't get caught out.

Lesson: if you want to change delivery address first go to your account details. Change it. Check your email for confirmation. Then and only then place your order.

alexander323 · 03-28-2013, 10:57 PM

Surprisingly, JB Hi-Fi online staff work on public holidays. Just received my cancellation confirmation email. Thus I can place my order again.

80sfanboy · 03-29-2013, 09:56 AM

If this is the only problem you have faced with JB Online then I would count your lucky stars mate

darry · 03-29-2013, 12:36 PM

I've never had a problem with jbhi online. used it for years.

MacEachaidh · 03-29-2013, 01:19 PM

Damn. Forgot the sale was on today. Too late now, I guess.

Bugger.

80sfanboy · 03-29-2013, 06:15 PM

Quote:

Originally Posted by darry

I've never had a problem with jbhi online. used it for years.

Let's hope I haven't jinxed you now

alexander323 · 03-29-2013, 09:20 PM

Quote:

Originally Posted by 80sfanboy

If this is the only problem you have faced with JB Online then I would count your lucky stars mate

Actually, it's not the only problem I've had but it was the most annoying. I had to wait for the order to be cancelled before I could place it again. If that took place next week (due to the public holidays) I would've missed the 20%off sale.

alexander323 · 03-29-2013, 09:45 PM

Quote:

Originally Posted by darry

I've never had a problem with jbhi online. used it for years.

That's interesting... I'm pretty careful when it comes to online shopping. Even so, I find JB's website to be user unfriendly. So I have to be on guard when placing orders. After a few bad experiences I learn where I went wrong. Once I know the "tricks" I don't get caught out. But if I was to compare my experience with other reputable online retailers; there is no need to learn the "tricks" to using their website.

cricepng · 03-29-2013, 09:54 PM

I've never been a huge fan of JB Hifi online. They don't ship to Papua New Guinea although it is the nearest country. When I order stuff, I need to have it shipped to an organizational housing complex in Cairns and have it wait until they can put it on one of the rare flights that our non-profit does between PNG and Oz.

deepbreathsanddeath · 03-30-2013, 02:02 AM

Quote:

Originally Posted by cricepng

I've never been a huge fan of JB Hifi online. They don't ship to Papua New Guinea although it is the nearest country. When I order stuff, I need to have it shipped to an organizational housing complex in Cairns and have it wait until they can put it on one of the rare flights that our non-profit does between PNG and Oz.

I'd just settle for amazon lol that sounds exhausting just reading that.

cricepng · 03-30-2013, 02:17 AM

Quote:

Originally Posted by deepbreathsanddeath

I'd just settle for amazon lol that sounds exhausting just reading that.

I usually do but there are some select titles that Amazon doesn't have. For example, I got Inspector Gadget the complete series there a few years ago and Amazon doesn't have While You Were Sleeping on BD (my wife and I are tired of the non-anamorphic widescreen on the DVDs).

Sodslaw · 05-16-2013, 08:08 PM

I cant say their website is very user friendly at all, tried to contact them on their site with my iphone and it has a point where i have to put a location code but doesnt take uk postcodes.
I know they can ship to the UK but want to know how much the international shipping is.
Its $11 for ezydvd so ordered Hellraiser 3 from them as it was just simpler.

BenjaminG · 05-16-2013, 11:34 PM

Ordered Game of Thrones Season Two on Sunday which showed as 'in stock', and by Thursday was wondering why it hadn't shipped. Emailed them and a few hours later it mysteriously shipped. Hmmmm.

darry · 05-17-2013, 12:12 AM

Quote:

Originally Posted by 80sfanboy

Let's hope I haven't jinxed you now

actually, scratch what i said. i ordered a defective product once and, after many emails with no progress, I actually offered to go into the dispatch warehouse in melbourne because I was afraid they'd stuff it up again. doesn't look like a nice place to work either.

insomniac · 05-17-2013, 03:59 AM

Quote:

Originally Posted by BenjaminG

Ordered Game of Thrones Season Two on Sunday which showed as 'in stock', and by Thursday was wondering why it hadn't shipped. Emailed them and a few hours later it mysteriously shipped. Hmmmm.

Sometimes it even arrives before they bother to change the status to 'shipped'.

BenjaminG · 05-17-2013, 06:32 AM

Mmm but I doubt they shipped it since they didnt charge me until Thurs

Lsalas76 · 05-23-2013, 02:28 AM

I placed an order for two blu-rays from JB Hi-FI and both shipped on May 16th. Has anybody in the US ordered from JB Hi-Fi? If so how long did it take for your order to arrive? Thanks

melmac · 05-23-2013, 03:24 AM

Quote:

Originally Posted by Lsalas76

I placed an order for two blu-rays from JB Hi-FI and both shipped on May 16th. Has anybody in the US ordered from JB Hi-Fi? If so how long did it take for your order to arrive? Thanks

The experiences of some in this thread https://forum.blu-ray.com/showthread.php?t=209808 seem to indicate 2 weeks from shipping date to arrive on the East coast of the US

Lsalas76 · 05-23-2013, 05:00 AM

Quote:

Originally Posted by melmac

The experiences of some in this thread https://forum.blu-ray.com/showthread.php?t=209808 seem to indicate 2 weeks from shipping date to arrive on the East coast of the US

Thanks for the info and link I appreciate it.

adamclark83 · 05-29-2013, 01:31 AM

My sister ordered a DVD from JB Online the other week and when she received it in the mail, it hadn't been unlocked.

03-28-2013, 04:19 PM	#1
alexander323 Member Member since:Oct 2012 Location:Australia Blu-ray reviews:2	JB Hi-Fi Online Gotcha I hate JB's website. It's not very friendly like Amazon. I tried to change the delivery address during checkout; unfortunately it didn't work. It only changed the billing address. I had to cancel my order. Now I have to wait for the cancelation email before I can place it again. Rather than getting angry I thought I share my experience so others don't get caught out. Lesson: if you want to change delivery address first go to your account details. Change it. Check your email for confirmation. Then and only then place your order.

05-23-2013, 02:28 AM	#17
Lsalas76 Blu-ray Guru Top contributor Member since:Mar 2007 Location:USA 4K collection:395 Blu-ray collection:846 DVD collection:29 Blu-ray reviews:1 Trading Score:225	I placed an order for two blu-rays from JB Hi-FI and both shipped on May 16th. Has anybody in the US ordered from JB Hi-Fi? If so how long did it take for your order to arrive? Thanks Last edited by Lsalas76; 05-23-2013 at 02:35 AM.

03-28-2013, 10:57 PM	#2
alexander323 Member Member since:Oct 2012 Location:Australia Blu-ray reviews:2	Surprisingly, JB Hi-Fi online staff work on public holidays. Just received my cancellation confirmation email. Thus I can place my order again.

03-29-2013, 09:56 AM	#3
80sfanboy Blu-ray Guru Top contributor Member since:Jan 2010 Location:Australia 4K collection:417 Blu-ray collection:2870 DVD collection:9 Trading Score:20	If this is the only problem you have faced with JB Online then I would count your lucky stars mate

03-29-2013, 12:36 PM	#4
darry Power Member Member since:Mar 2012 4K collection:1 Blu-ray collection:90	I've never had a problem with jbhi online. used it for years.

03-29-2013, 01:19 PM	#5
MacEachaidh Blu-ray Ninja Top contributor Member since:Aug 2011 Location:Edge of the Accretion Disc Blu-ray collection:- DVD collection:- Trading Score:4	Damn. Forgot the sale was on today. Too late now, I guess. Bugger.

03-29-2013, 09:54 PM	#9
cricepng Blu-ray Samurai Top contributor Member since:Jan 2013 Location:alternates between Papua New Guinea and Pennsylvania Home Theater Gallery:14 4K collection:438 Blu-ray collection:1611 DVD collection:311 Digital collection:658 Blu-ray reviews: 4 Trading Score:12	I've never been a huge fan of JB Hifi online. They don't ship to Papua New Guinea although it is the nearest country. When I order stuff, I need to have it shipped to an organizational housing complex in Cairns and have it wait until they can put it on one of the rare flights that our non-profit does between PNG and Oz.

05-16-2013, 08:08 PM	#12
Sodslaw Special Member Member since:Jun 2012	I cant say their website is very user friendly at all, tried to contact them on their site with my iphone and it has a point where i have to put a location code but doesnt take uk postcodes. I know they can ship to the UK but want to know how much the international shipping is. Its $11 for ezydvd so ordered Hellraiser 3 from them as it was just simpler.

05-16-2013, 11:34 PM	#13
BenjaminG Power Member Member since:Jul 2008 Location:Australia 4K collection:516 Blu-ray collection:1089 Trading Score:32	Ordered Game of Thrones Season Two on Sunday which showed as 'in stock', and by Thursday was wondering why it hadn't shipped. Emailed them and a few hours later it mysteriously shipped. Hmmmm.

05-17-2013, 06:32 AM	#16
BenjaminG Power Member Member since:Jul 2008 Location:Australia 4K collection:516 Blu-ray collection:1089 Trading Score:32	Mmm but I doubt they shipped it since they didnt charge me until Thurs

05-29-2013, 01:31 AM	#20
adamclark83 Blu-ray Guru Top contributor Member since:Nov 2011 Location:Melbourne, Australia 4K collection:61 Blu-ray collection:1418 DVD collection:1245	My sister ordered a DVD from JB Online the other week and when she received it in the mail, it hadn't been unlocked.

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