Die Hard 2 : Fox exchanging copy? - Page 2 - Blu-ray Forum

emilsjr · 03-04-2008, 05:45 PM

Quote:

Originally Posted by Audiophile1178

Has anyone gotten anywhere with fox? I sent them an email over a week ago without any reply. I want to watch the movie but I get no sound!

After I saw the link on their site, I did email FOX. 2 days later, they answered asking for my address. After sending that in, I have heard nothing. Not sure if they will just mail it to me, or I need to mail in the disc first. Waiting on an answer to the next step.

all_blu_man · 03-04-2008, 05:53 PM

I am pissed. I sent them an email to inquire about the exchange program and this is all I got in my email:

Thank You

Fox Consumer

Thats it. That's all I got!

PS: I didn't even tell them my address.

turboLAZER · 03-04-2008, 05:56 PM

i emailed them yesterday and i got this today,

"Hello,

We will add you to our report and will contact you once the disc are available.

Thank you

Fox Consumer"

Audiophile1178 · 03-04-2008, 07:11 PM

Hello,

We will add you to our report and will contact you once the disc are available.

Thank you

Fox Consumer

From:
Sent: Monday, March 03, 2008 8:55 PM
To: FoxDrop
Subject: Die Hard 2 Blu ray exchange?

As per your instructions on your website regarding Die Hard 2(http://www.foxbd.com/choose/new/) i'm sending you an email because I have the problem of there being no sound when using DTS MA. I first became aware of this problem from my reading on the blu ray forum (https://forum.blu-ray.com/showthread...ighlight=hard). I put the disc in to check it out and sure enough I get no sound. I have the Panasonic DMP-BD30 and and Onkyo Pro PR-SC885P connected via HDMI.

Thank you,

xxxxxxx

That's all I got as well! They don't even have any of my info other than my whole name and my email address. I think that they've just become aware of it and are trying to figure out what to do. By the way, that was my second email. My first didn't even get replied to.

Johk · 03-04-2008, 07:16 PM

Quote:

Originally Posted by Audiophile1178

Hello,
From:
Sent: Monday, March 03, 2008 8:55 PM
To: FoxDrop
Subject: Die Hard 2 Blu ray exchange?

(...)

Thank you,

xxxxxxx

Are the "xxxxxxx" for kisses?

Just kidding :P

Sylin · 03-04-2008, 08:08 PM

I got the same e-mail. "We'll add you to the list."

From the looks of the reply e-mail, this is a 3rd party company handling this. Not Fox direct. Just relax, people... the replacement disc isn't even available yet. They're just taking down names for when it's ready.

marine92104 · 03-05-2008, 03:25 AM

Pretty bad customer service. Here is the reply I got today:

Quote:

Hello,

Please contact Pioneer and verify that you player is compatible with the DTS-HD MA

Thank you

Fox Consumer

I emailed them back the link. Hopefully I'll get put on "the list."

Sylin · 03-05-2008, 05:12 AM

Quote:

Originally Posted by marine92104

Pretty bad customer service. Here is the reply I got today:

I emailed them back the link. Hopefully I'll get put on "the list."

I was very brief with my e-mail. No need to get specific so they don't question my wanting a replacement disc. After all, who's to say that if your player doesn't support DTS MA (mine doesn't... PS3), that in the future I won't have a player that DOES and thus want a proper copy of DH2?

Here's a template:

Quote:

Dear Fox,

I am writing regarding the Die Hard 2 replacement Blu-ray disc offer. Please let me know what I need to do to initiate the replacement process. My information is below:

Your Name
123 Your Address Street
Your City, ST 12345

(you) rph-one#

Thank you!

Sincerely,

Name

That's what I put, and they put me on "the list".

lch · 03-05-2008, 09:19 AM

me just put

Quote:

Hi, read on your website regarding the replacement program for Die Hard 2.
How to go about it ?

Thanks.

and they reply putting me on 'the list'.

emilsjr · 03-05-2008, 04:22 PM

So after sending a second email, asking them what to do next, I got this response today:

No there is no need for you to return the disc. We will send out the replacement disc when available.

Thank you
Fox Consumer

So, I guess once you get on the list, you will be set.

Johk · 03-05-2008, 06:17 PM

This is the response that I got:

Please provide an address and a disc will be mailed to you once they become available.

Thank you

Fox Consumer

Not bad! What it doesn't say is when it will be available!

marine92104 · 03-06-2008, 03:26 AM

After my 2nd email here is what they sent me:

Quote:

Hello,

We have added you to our report and will send you a disc once they become available.

Thank you

Fox Consumer

What great customer service. I wonder when they will become available. All I have is silence when I play the DTS-HD MA track.

AlienHeadBoy · 03-06-2008, 05:07 AM

Quote:

Originally Posted by Blu As Hell

What?! Did we look at the same movie? That movie's PQ is excellent for a movie 20 years old. It always been a soft looking movie, but the detail is exquisite.

I agree, I think the Picture Quality is unbelievable for such an old film.

johnno1986 · 03-06-2008, 05:14 AM

Quote:

Originally Posted by Clark Kent

Fox customer service is no Disney. I'm still not sure Fox or its representatives realize that all copies of Die Hard 2 sold so far in the U.S. have a corrupted DTS-HD MA track. What has been confirmed is that the region free Australian BD of Die Hard 2 has a fully functioning DTS-HD MA soundtrack.

Thank God mine works properly then. I didn't know whether I had a problem with mine or not, so thanks for the info.

Tchotchke · 03-06-2008, 05:24 PM

Quote:

Originally Posted by ikcizokm

I was very brief with my e-mail. No need to get specific so they don't question my wanting a replacement disc. After all, who's to say that if your player doesn't support DTS MA (mine doesn't... PS3), that in the future I won't have a player that DOES and thus want a proper copy of DH2?

Here's a template:

That's what I put, and they put me on "the list".

I used your idiot-proof template (thanks for that) and emailed them yesterday. How long does it take them to reply?

Superking · 03-10-2008, 08:36 AM

Quote:

Originally Posted by ikcizokm

I was very brief with my e-mail. No need to get specific so they don't question my wanting a replacement disc. After all, who's to say that if your player doesn't support DTS MA (mine doesn't... PS3), that in the future I won't have a player that DOES and thus want a proper copy of DH2?

Here's a template:

That's what I put, and they put me on "the list".

I should have used that template. ='(

I just put that I was inquiring about the exchange. lol =/

EDIT: Fox replied and they are going to send me a replacement!

<3 Fox.

dobyblue · 03-27-2008, 07:07 PM

They have received the replacement discs and they are now being sent out.

If your address is not on file you should receive an e-mail today asking for it.

Josh · 03-27-2008, 07:41 PM

I was awaiting for something along those lines before I contacted Fox. Done.

Johk · 03-27-2008, 09:20 PM

Quote:

Originally Posted by dobyblue

They have received the replacement discs and they are now being sent out.

If your address is not on file you should receive an e-mail today asking for it.

Great! Let's see who gets it first (probably not me since I live in Canada)

marine92104 · 03-27-2008, 09:24 PM

I included my mailing address in my email. Hopefully I'll get a replaced copy soon.

Thanks Doby for the update.

03-05-2008, 06:17 PM	#31
Johk Blu-ray Guru Top contributor Member since:Jul 2007 Blu-ray collection:645 Blu-ray reviews:1 Trading Score:2	This is the response that I got: Please provide an address and a disc will be mailed to you once they become available. Thank you Fox Consumer Not bad! What it doesn't say is when it will be available!

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03-04-2008, 05:53 PM	#22
all_blu_man Active Member Member since:Oct 2007 Location:Canada	I am pissed. I sent them an email to inquire about the exchange program and this is all I got in my email: Thank You Fox Consumer Thats it. That's all I got! PS: I didn't even tell them my address.

03-04-2008, 05:56 PM	#23
turboLAZER Active Member Member since:May 2007 Home Theater Gallery:9 Blu-ray collection:63	i emailed them yesterday and i got this today, "Hello, We will add you to our report and will contact you once the disc are available. Thank you Fox Consumer"

03-04-2008, 07:11 PM	#24
Audiophile1178 Member Member since:Feb 2008	Hello, We will add you to our report and will contact you once the disc are available. Thank you Fox Consumer From: Sent: Monday, March 03, 2008 8:55 PM To: FoxDrop Subject: Die Hard 2 Blu ray exchange? As per your instructions on your website regarding Die Hard 2(http://www.foxbd.com/choose/new/) i'm sending you an email because I have the problem of there being no sound when using DTS MA. I first became aware of this problem from my reading on the blu ray forum (https://forum.blu-ray.com/showthread...ighlight=hard). I put the disc in to check it out and sure enough I get no sound. I have the Panasonic DMP-BD30 and and Onkyo Pro PR-SC885P connected via HDMI. Thank you, xxxxxxx That's all I got as well! They don't even have any of my info other than my whole name and my email address. I think that they've just become aware of it and are trying to figure out what to do. By the way, that was my second email. My first didn't even get replied to.

03-04-2008, 08:08 PM	#26
Sylin Blu-ray Samurai Member since:Jun 2007 Location:Nashville Blu-ray collection:1 Trading Score:159	I got the same e-mail. "We'll add you to the list." From the looks of the reply e-mail, this is a 3rd party company handling this. Not Fox direct. Just relax, people... the replacement disc isn't even available yet. They're just taking down names for when it's ready.

03-05-2008, 04:22 PM	#30
emilsjr Member Member since:Jun 2006	So after sending a second email, asking them what to do next, I got this response today: No there is no need for you to return the disc. We will send out the replacement disc when available. Thank you Fox Consumer So, I guess once you get on the list, you will be set.

03-27-2008, 07:07 PM	#37
dobyblue Super Moderator Top contributor Member since:Jul 2006 Location:Ontario, Canada Home Theater Gallery:71 4K collection:55 Blu-ray collection:655 Blu-ray reviews: 15	They have received the replacement discs and they are now being sent out. If your address is not on file you should receive an e-mail today asking for it.

03-27-2008, 07:41 PM	#38
Josh Super Moderator Top contributor Member since:Sep 2006 Home Theater Gallery:50 4K collection:37 Blu-ray collection:407 Digital collection:1 Blu-ray reviews: 15 Trading Score:34	I was awaiting for something along those lines before I contacted Fox. Done.

03-27-2008, 09:24 PM	#40
marine92104 Expert Member Member since:Oct 2006 4K collection:1 Blu-ray collection:1 iTunes collection:9 Trading Score:43	I included my mailing address in my email. Hopefully I'll get a replaced copy soon. Thanks Doby for the update.

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