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Old 01-14-2014, 03:23 PM   #1
FasttommyB FasttommyB is offline
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USA Amazon Pre-order Guarantee Question

I recently ordered an item that dipped in price from my original amount but I paid with a gift card. Previous purchases automatically received a refund for the difference when paying with a credit card. Do you actually have to contact customer service to receive an adjustment if paid with a gift card or rewards points? This is a first for me. Thanks.
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Old 01-14-2014, 03:40 PM   #2
criterion criterion is offline
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You better to contact customer service right now, they will refund you the difference promptly. On the other hand, I returned a broken item back to Amazon few weeks ago, and they even didn't refund back to my account until I called them to take a look! I have never came across this problem before.
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Old 01-15-2014, 01:07 PM   #3
FasttommyB FasttommyB is offline
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Thanks for the advice. I emailed them and they refunded the difference. Its funny but on the website it states that under the pre-order price guarantee description that if you paid with a credit card they will automatically charge you the lowest shipping day price. Then it states that if you paid in another manner (ie gift card) to contact customer service. I guess thats what I will have to do going forward.
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