Amazon Prime not shipping 2 Day

[atomik kinder]

Has anyone else had this problem? Movies that I have ordered from Amazon that qualify for Prime shipping have been shipped Ground, the slowest possible method of UPS. I sent them an e-mail of complaint and am awaiting their response. It really ticks me off when I see that it has been shipped, expect it to arrive today and find that it has not arrived and then upon tracking, UPS clearly shows that it was shipped Ground!

[jq71586]

No, I haven't had that problem. I even ordered a cheap HDMI cable overnight and it got from Nevada to Massachusetts in one night. I was impressed.

I'm sure they'll do something to resolve your problem. They always do.

[DetroitSportsFan]

No problems here either.

You might get better results by calling them instead of email.

[Ice2Dragon]

Just call.

I call nearly everyday when prices go down on blu rays I pre order, and my prime has worked fine.

[atomik kinder]

I really don't think calling will do any good at this point since the shipments were already made.

[TObject]

I have this problem occasionally. The thing is, Amazon does not necessarily use corresponding carrier service, but try to pick a most fitting shipping method to arrive by the estimated delivery date. It usually works, but sometimes things do not get delivered on time; on even more rare occasions things arrive early. This also depends on how far from the warehouse you are getting things delivered.

[Majoran]

Originally Posted by TObject

I have this problem occasionally. The thing is, Amazon does not necessarily use corresponding carrier service, but try to pick a most fitting shipping method to arrive by the estimated delivery date. It usually works, but sometimes things do not get delivered on time; on even more rare occasions things arrive early. This also depends on how far from the warehouse you are getting things delivered.

I have to agree with the above....Amazon usually gets the 2 day shipping down (2 days from ship date NOT 2 days from releases date....So if it ships on Tuesday is should be there by Thursday.....I used to have this happen all the time... Now that we have a Warehouse that is only like a few hours from where I live, I am getting shipments within 1-2 days on most things.....

I have seen people successfully call and complain aout this and get credit for shipments before so it may be worth it....

[Marcusarilius]

Originally Posted by atomik kinder

Has anyone else had this problem? Movies that I have ordered from Amazon that qualify for Prime shipping have been shipped Ground, the slowest possible method of UPS. I sent them an e-mail of complaint and am awaiting their response. It really ticks me off when I see that it has been shipped, expect it to arrive today and find that it has not arrived and then upon tracking, UPS clearly shows that it was shipped Ground!

Yes. Check this out. I pre-ordered Twister a month ago. Amazon Lame delivered it on Saturday.

[jw]

Originally Posted by Ice2Dragon

Just call.

I call nearly everyday when prices go down on blu rays I pre order, and my prime has worked fine.

You call everyday?WOW I bet you are their favorite customer Pretty soon they are gonna pay you to shop elsewhere

[nycomet]

99 percent of the time, my Amazon Prime shipments arrive not in two days, but overnight.

[Scripture]

Originally Posted by atomik kinder

Has anyone else had this problem? Movies that I have ordered from Amazon that qualify for Prime shipping have been shipped Ground, the slowest possible method of UPS. I sent them an e-mail of complaint and am awaiting their response. It really ticks me off when I see that it has been shipped, expect it to arrive today and find that it has not arrived and then upon tracking, UPS clearly shows that it was shipped Ground!

No, I haven't had that problem. I've been a prime member for a few years now, and have never experienced that. I'd be pretty upset if I was you as well. You need to get on the horn and raise some hell.

That's unacceptable.

[atomik kinder]

Originally Posted by nycomet

99 percent of the time, my Amazon Prime shipments arrive not in two days, but overnight.

Yeah, that would totally tick me off too.

Here was their response...

Thank you for writing to Amazon.com.

I do understand your concern regarding the estimate delivery date for this order. Please accept my sincere apologies for the inconvenience and disappointment this may have caused.

As an Amazon Prime member, you enjoy Free Two-Day delivery and upgrades to One-Day (Overnight) delivery for $3.99 per item on eligible items.

Oh, so now they want me to pay more for shipping?

After your order leaves our fulfillment center, we may use any appropriate ground or air shipping service necessary to ensure that your order is delivered within one or two days, depending on the delivery option you selected. These delivery options do not directly correspond to any carrier-branded shipping services.

I have researched the order ###############in question, and it appears your package will arrive on time.

On time? On time would have been yesterday if it was shipped two day. But since it was shipped Ground it is taking an extra day. If I knew this was going to happen, I would have forgone paying the extra for Prime and just used their free standard shipping because it would take the same amount of time!

We understand that customers who select Two-Day or One-Day delivery want to receive their orders faster, and we will only use an alternative shipping method when we know your order will arrive by the estimated delivery date.

But it isn't arriving in two days, so that is just wrong.

If you no longer want or need the order, you may refuse this shipment when it arrives. Refusing the shipment allows you to return it without having to pay for return shipping. If the package is delivered by mail and you are not present when it is delivered, you may write "Refused--return to sender" on the box and leave it for your postal carrier to pick up. We will refund you in full, including shipping charges, when we receive the returned package.


I guess I am going to have to call since this hasn't resolved anything at the moment and I doubt calling will do any good either since they will probably give the same canned response.

Update... Amazon has refunded me a total of $8 for this shipment and a previous shipment that had not been shipped 2 Day. I don't know if this will keep them from sending things Ground again, but if it happens again and I complain again, will they credit me another $4?

[atomik kinder]

AND.... They did it again with my order this week. They shipped ground again! This is really beginning to tick me off.

[jw]

I do notice with prime, the orders are processed faster so it does help a little.2-3 days is fine with me, I am not gonna complain over that.

[atomik kinder]

Originally Posted by jwbbud

I do notice with prime, the orders are processed faster so it does help a little.2-3 days is fine with me, I am not gonna complain over that.

When I didn't have prime, my orders always shipped the Monday before release day. Now I am getting them in the same amount of time I would have if I just went for the super saver shipping and didn't pay for prime.

[jw]

Originally Posted by atomik kinder

When I didn't have prime, my orders always shipped the Monday before release day. Now I am getting them in the same amount of time I would have if I just went for the super saver shipping and didn't pay for prime.

well I will see i just signed up

[jsteinhauer]

Originally Posted by atomik kinder

AND.... They did it again with my order this week. They shipped ground again! This is really beginning to tick me off.

Do you have 2-day selected as your default shipping method?

[blackhawktraffic]

You have to order within the time frame in order to get it during the week. Since there is no Saturday delivery with Amazon prime a order has to be by a certain time to get it by Friday.

[atomik kinder]

I always pre order as soon as I can, so it isn't like I am waiting until the last minute to order, typically a month or more in advance. And yes, I have two day selected as my default shipping method. It is just that Amazon is choosing to ship ground because they THINK it will get to me in two days, which it is not.

[DetroitSportsFan]

I received a package today that was shipped UPS 3 Day and I used Prime.