Unable to view or play HD video content that requires HDCP - Blu-ray Forum

sookie · 02-28-2014, 10:25 PM

Ok I know you guys all know everything about movies... I need some help here.

What is this? I just tried to watch Thor The Dark World after downloading it from my Blu Ray copy and Apple is telling me my computer is not compatible and until it is I can't watch it. My computer is brand new! They will do nothing to assist. I have a lot of movies that are HD that play perfectly fine but this one will not I keep getting that error.

The guy I spoke with was rude on top of it. :/

I am so frustrated, what is causing this? Has anyone seen this before? Thanks

FlickFab · 02-28-2014, 10:35 PM

HDCP (High-bandwidth Digital Content Protection) is a form of digital copy protection that requires compatibility between a source—such as your computer and video adapter if present—and a receiver, such as a high-definition television. If any of these devices or cabling do not support HDCP, your content may not play, may present a warning message, or may play back at a lower resolution than expected. An example of content that supports HDCP is an HD movie on the iTunes Store. Note: For information about whether your cabling, receiver, or television supports HDCP, refer to the manufacturer of the device.

Also, check with the maker of your computer's video card to see if there's an HDCP-compliant driver for it.

sookie · 02-28-2014, 11:07 PM

My computer has an amd radeon hd 8670d with a dvi, vga and hdmi output. If I get a dvi cable will that work or does the monitor also need to be HDCP compliant?

Dual-link DVI with HDCP

Max resolution: 2560x1600

Just checked my monitor is also 'HDCP Support Yes' Supports High-bandwidth Digital Content Protection (HDCP) to prevent transmission of non-encrypted high definition content

So all I need is the cable?

ginjaninja88 · 02-28-2014, 11:33 PM

I have had this problem on my PC playing blu rays , all I do to fix it is unplug my HDMI , blow any dust and insert back in firmly and its always works

FlickFab · 03-01-2014, 03:18 AM

Quote:

Originally Posted by sookie

My computer has an amd radeon hd 8670d with a dvi, vga and hdmi output. If I get a dvi cable will that work or does the monitor also need to be HDCP compliant?

Dual-link DVI with HDCP

Max resolution: 2560x1600

Just checked my monitor is also 'HDCP Support Yes' Supports High-bandwidth Digital Content Protection (HDCP) to prevent transmission of non-encrypted high definition content

So all I need is the cable?

How do you have your computer set up currently? I don't know if you are using desktop or laptop or what you're currently using to connect your monitor.

sookie · 03-01-2014, 01:32 PM

Quote:

Originally Posted by FlickFab

How do you have your computer set up currently? I don't know if you are using desktop or laptop or what you're currently using to connect your monitor.

Its an ASUS Desktop M11BB I bought it in Nov 2013 so its very new. I have a VGA cable connected to my HP 2009m monitor. I ordered a DVI cable from amazon last night. Supposedly my computer graphics card and my monitor are both HDCP compatible. It's just the cable that won't let it send the signal?

The funny thing is after searching around on google last night and playing around in itunes I found a selection that says Download In HD when available and you can deselect it. It lets you download the SD version as well as the HD version and the SD version of Thor played. So thank goodness that worked.

But I still want the HD to play so I am trying to get the system set up.

I read I need a DVI or HDMI anyway when I get my external Blu Ray harddrive.

meremortal · 12-16-2014, 06:34 PM

I'm having this annoying issue right now. Never had used any digital files and found a few that I wanted to try from Vudu so signed up. I can't play any of them on either my desktop (using oldschool VGA connection) or my new laptop. Good thing they were just part of the free starter pack because I'm not buying any until I can actually view them.

Greyman · 12-16-2014, 11:36 PM

Quote:

Originally Posted by sookie

Its an ASUS Desktop M11BB I bought it in Nov 2013 so its very new. I have a VGA cable connected to my HP 2009m monitor. I ordered a DVI cable from amazon last night. Supposedly my computer graphics card and my monitor are both HDCP compatible. It's just the cable that won't let it send the signal?

The funny thing is after searching around on google last night and playing around in itunes I found a selection that says Download In HD when available and you can deselect it. It lets you download the SD version as well as the HD version and the SD version of Thor played. So thank goodness that worked.

But I still want the HD to play so I am trying to get the system set up.

I read I need a DVI or HDMI anyway when I get my external Blu Ray harddrive.

There's your problem, a VGA cable is not HDCP compliant.

02-28-2014, 10:25 PM	#1
sookie Active Member Member since:Sep 2012 Location:US 4K collection:43 Blu-ray collection:449 DVD collection:221 Digital collection:5 iTunes collection:14 Prime collection:3	Unable to view or play HD video content that requires HDCP Ok I know you guys all know everything about movies... I need some help here. What is this? I just tried to watch Thor The Dark World after downloading it from my Blu Ray copy and Apple is telling me my computer is not compatible and until it is I can't watch it. My computer is brand new! They will do nothing to assist. I have a lot of movies that are HD that play perfectly fine but this one will not I keep getting that error. The guy I spoke with was rude on top of it. :/ I am so frustrated, what is causing this? Has anyone seen this before? Thanks

02-28-2014, 11:07 PM	#3
sookie Active Member Member since:Sep 2012 Location:US 4K collection:43 Blu-ray collection:449 DVD collection:221 Digital collection:5 iTunes collection:14 Prime collection:3	My computer has an amd radeon hd 8670d with a dvi, vga and hdmi output. If I get a dvi cable will that work or does the monitor also need to be HDCP compliant? Dual-link DVI with HDCP Max resolution: 2560x1600 Just checked my monitor is also 'HDCP Support Yes' Supports High-bandwidth Digital Content Protection (HDCP) to prevent transmission of non-encrypted high definition content So all I need is the cable? Last edited by sookie; 02-28-2014 at 11:14 PM.

02-28-2014, 10:35 PM	#2
FlickFab Power Member Member since:Feb 2012 Location:U.S.S. Enterprise Trading Score:653	HDCP (High-bandwidth Digital Content Protection) is a form of digital copy protection that requires compatibility between a source—such as your computer and video adapter if present—and a receiver, such as a high-definition television. If any of these devices or cabling do not support HDCP, your content may not play, may present a warning message, or may play back at a lower resolution than expected. An example of content that supports HDCP is an HD movie on the iTunes Store. Note: For information about whether your cabling, receiver, or television supports HDCP, refer to the manufacturer of the device. Also, check with the maker of your computer's video card to see if there's an HDCP-compliant driver for it.

02-28-2014, 11:33 PM	#4
ginjaninja88 Active Member Member since:Feb 2013 Home Theater Gallery:1 Digital collection:15 iTunes collection:60 Trading Score:264	I have had this problem on my PC playing blu rays , all I do to fix it is unplug my HDMI , blow any dust and insert back in firmly and its always works

12-16-2014, 06:34 PM	#7
meremortal Blu-ray Champion Member since:Jan 2012 Location:Bedford Falls Trading Score:258	I'm having this annoying issue right now. Never had used any digital files and found a few that I wanted to try from Vudu so signed up. I can't play any of them on either my desktop (using oldschool VGA connection) or my new laptop. Good thing they were just part of the free starter pack because I'm not buying any until I can actually view them.

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