Need help with JBHiFi orders

[20053436]

Hi Folks,

Here is the story:

I placed an order on JBHiFi website, and I paid by credit card. During the process, I did not see where I can review/edit my shipping address. And then suddenly it was just done, and it showed an old address that I used to live. And then it said PAYMENT ERROR and this usually meant that my credit card bank thought it was stolen so they usually put it on hold/appending status for security. I thought I can just leave it this way, because the address is wrong anyway. So I modified my profile including the address and placed another order, and paid this new order via Paypal. Now the new order is OK. But a few days later, the credit card bank approved the transaction, and JBHiFi has sent my old order out to my previous address which is thousands of miles away. What should I do now? Any help will be appreciated. Thank you so much!

[Nommag]

Perhaps email them and explain the situation. Their online customer service, at least in NZ,
is abhorrent though so don't hold your breath

[20053436]

Originally Posted by Nommag

Perhaps email them and explain the situation. Their online customer service, at least in NZ,
is abhorrent though so don't hold your breath

OK. I have sent them an email. Thank you so much.

[Supernaut]

I'd forget about contacting them, they're quite useless. What I would suggest is cancelling your order, updating your contact details, then creating a new order.

[20053436]

Originally Posted by Supernaut

I'd forget about contacting them, they're quite useless. What I would suggest is cancelling your order, updating your contact details, then creating a new order.

Thanks~ the question is the order has been shipped...

[LordCrumb]

Originally Posted by 20053436

Thanks~ the question is the order has been shipped...

Ahh Ok, well then sorry mate, unless you know the people who live at your previous address, i'd say you're buggered then.

JB Hi-Fi can't do anything about it as they just shipped to the details that were provided.

Take it on the chin and just hope it doesn't happen again

There might be the very remote chance the current residents will write "Return to Sender" on the package.. then JB might give you a refund..