"Her" Improperly Redeeming? - Blu-ray Forum

XaroXhoanDaxos · 05-13-2014, 06:38 PM

I redeemed "Her" on VUDU a bit ago and it redeemed SD, despite the slip saying Digital HD copy and the slip coming from a BD/DVD combo pack. I posted a message on the VUDU forums about it and it is still waiting moderator approval, but I just found it weird as I've never had an issue with VUDU before (Godzilla codes notwithstanding). Anyway, just wondered if anyone else has had this same issue?

Can't wait to watch the film, but hoping to watch it in HD the first time!

Adrock · 05-13-2014, 06:40 PM

Apparently, you are not the only one who experienced this issue.

This was posted in another thread, but this user had the same problem as well.

Quote:

Originally Posted by Clark Kent

I just wish UV codes would redeem correctly 100% of the time. WB's 'Her' from a BD just redeemed in SD on VUDU for me. Now I have to deal with their suspect customer service to get the issue fixed.

XaroXhoanDaxos · 05-13-2014, 06:47 PM

Ah, sorry I missed that, didn't want to start a new thread, but wanted to see if others are having the same issue. I know Clark well from the PIF thread. Never had to resort to VUDU Support as I've been lucky in terms of redemption, but it a rather unnecessary hassle.

Adrock · 05-13-2014, 06:50 PM

Quote:

Originally Posted by XaroXhoanDaxos

Ah, sorry I missed that, didn't want to start a new thread, but wanted to see if others are having the same issue. I know Clark well from the PIF thread. Never had to resort to VUDU Support as I've been lucky in terms of redemption, but it a rather unnecessary hassle.

Oh, no problem at all. I just mentioned it because Clark had the same problem you did, and thought it was relevant.

I think starting a thread was a good idea, as I am guessing you two won't be the only ones who experience the problem.

It looks like Daniel H responded already to you on the Vudu forums, so hopefully he can get it squared away for you.

XaroXhoanDaxos · 05-13-2014, 08:06 PM

Update: My "copy" is now HDX. Really satisfied with the extremely quick turnaround and easy fix. If anyone else is having issues, try PM'ing DanielH your email address on the VUDU forums. Must say, I'm relatively new to the whole digital thing, but I'm sold as a fan and a user.

Clark Kent · 05-13-2014, 10:51 PM

The normal customer service reps won't fix the same issue for me with Her.

It is generally a mountain of frustration dealing with VUDU's customer service, who I have found to be slow and actively hostile towards most customers' inquiries. The lower service reps are clearly undertrained and most responses are seemingly filled out from a very limited script.

Chiefy · 05-13-2014, 10:57 PM

I'm getting this movie later. What url is listed on the slip?

Whenever possible, I redeem on Flixster. The couple of times I've had redemption problems, I've been able to chat with them and the problem was resolved in 20 mins or less.

Chiefy · 05-13-2014, 11:16 PM

Well I just got it in my grubby little mitts, and redeemed it thru flixster.com/getUV as listed on the slip. It transferred over to VUDU in HDX.

Clark Kent · 05-13-2014, 11:44 PM

Quote:

Originally Posted by Chiefy

I'm getting this movie later. What url is listed on the slip?

Whenever possible, I redeem on Flixster. The couple of times I've had redemption problems, I've been able to chat with them and the problem was resolved in 20 mins or less.

Flixster's customer service is far superior in handling things when something goes wrong with the flaky UV redemption process.

marshmellow143 · 05-14-2014, 01:42 AM

Quote:

Originally Posted by Chiefy

Well I just got it in my grubby little mitts, and redeemed it thru flixster.com/getUV as listed on the slip. It transferred over to VUDU in HDX.

Mine also transferred to Vudu in HDX after redeeming thru flixster. Thanks for the heads up on this cuz I usually redeem thru Vudu.

SeffBlu · 05-14-2014, 06:20 AM

On the back of the Blu-ray it says it is not available in HD on some devices and such.

madmod20061 · 05-14-2014, 01:31 PM

I redeemed mine through Vudu yesterday and it worked fine. Maybe they fixed the issue by the time I redeemed?

As for Godzilla, never ever ever ever ever ever redeem Sony codes through Vudu. That's a lesson I learned early on. If Vudu only gives you SD or some other issue it's difficult to get it fixed. If Sony has issues they fix it almost immediately through their own support system. Even though Sony now asks if you want to redeem through Flixster or Vudu when you put in a code in through their site I always select Sony anyway. Also, if someone "Accidentally" sells or trades you a SD code Sony will let you upgrade it for $3 whereas Vudu you are just stuck with the SD code.

bsweetness · 05-14-2014, 02:21 PM

Quote:

Originally Posted by SeffBlu

On the back of the Blu-ray it says it is not available in HD on some devices and such.

Varying levels of quality on different devices is a separate issue than what's being discussed here. At this point, that's normal for UV across the board.

05-13-2014, 06:38 PM	#1
XaroXhoanDaxos Blu-ray Guru Member since:Mar 2014 Digital collection:247 Trading Score:175	"Her" Improperly Redeeming? I redeemed "Her" on VUDU a bit ago and it redeemed SD, despite the slip saying Digital HD copy and the slip coming from a BD/DVD combo pack. I posted a message on the VUDU forums about it and it is still waiting moderator approval, but I just found it weird as I've never had an issue with VUDU before (Godzilla codes notwithstanding). Anyway, just wondered if anyone else has had this same issue? Can't wait to watch the film, but hoping to watch it in HD the first time!

05-13-2014, 11:16 PM	#8
Chiefy Blu-ray Ninja Top contributor Member since:Nov 2013 Location:Twin Cities, MN 4K collection:- Blu-ray collection:- DVD collection:- MA collection:- Digital collection:- iTunes collection:- Prime collection:- Blu-ray reviews:1 Trading Score:421	Redeemed in HDX via Flixster Well I just got it in my grubby little mitts, and redeemed it thru flixster.com/getUV as listed on the slip. It transferred over to VUDU in HDX.

05-14-2014, 01:31 PM	#12
madmod20061 Special Member Member since:Jan 2012 Blu-ray collection:1814 DVD collection:641 Trading Score:274	I redeemed mine through Vudu yesterday and it worked fine. Maybe they fixed the issue by the time I redeemed? As for Godzilla, never ever ever ever ever ever redeem Sony codes through Vudu. That's a lesson I learned early on. If Vudu only gives you SD or some other issue it's difficult to get it fixed. If Sony has issues they fix it almost immediately through their own support system. Even though Sony now asks if you want to redeem through Flixster or Vudu when you put in a code in through their site I always select Sony anyway. Also, if someone "Accidentally" sells or trades you a SD code Sony will let you upgrade it for $3 whereas Vudu you are just stuck with the SD code. Last edited by madmod20061; 05-14-2014 at 01:38 PM.

05-13-2014, 06:47 PM	#3
XaroXhoanDaxos Blu-ray Guru Member since:Mar 2014 Digital collection:247 Trading Score:175	Ah, sorry I missed that, didn't want to start a new thread, but wanted to see if others are having the same issue. I know Clark well from the PIF thread. Never had to resort to VUDU Support as I've been lucky in terms of redemption, but it a rather unnecessary hassle.

05-13-2014, 08:06 PM	#5
XaroXhoanDaxos Blu-ray Guru Member since:Mar 2014 Digital collection:247 Trading Score:175	Update: My "copy" is now HDX. Really satisfied with the extremely quick turnaround and easy fix. If anyone else is having issues, try PM'ing DanielH your email address on the VUDU forums. Must say, I'm relatively new to the whole digital thing, but I'm sold as a fan and a user.

05-13-2014, 10:51 PM	#6
Clark Kent Blu-ray Prince Top contributor Member since:Oct 2007 Location:Metropolis Blu-ray reviews:2 Trading Score:184	The normal customer service reps won't fix the same issue for me with Her. It is generally a mountain of frustration dealing with VUDU's customer service, who I have found to be slow and actively hostile towards most customers' inquiries. The lower service reps are clearly undertrained and most responses are seemingly filled out from a very limited script.

05-13-2014, 10:57 PM	#7
Chiefy Blu-ray Ninja Top contributor Member since:Nov 2013 Location:Twin Cities, MN 4K collection:- Blu-ray collection:- DVD collection:- MA collection:- Digital collection:- iTunes collection:- Prime collection:- Blu-ray reviews:1 Trading Score:421	I'm getting this movie later. What url is listed on the slip? Whenever possible, I redeem on Flixster. The couple of times I've had redemption problems, I've been able to chat with them and the problem was resolved in 20 mins or less.

05-14-2014, 06:20 AM	#11
SeffBlu Active Member Top contributor Member since:Jun 2011 Location:Boston, MA Blu-ray collection:87 Blu-ray reviews:4 Trading Score:17	On the back of the Blu-ray it says it is not available in HD on some devices and such.

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