Quote:
Originally Posted by AgentOrange
It probably depends, somewhat, on what type of items you buy.
I've used Amazon to order hundred (perhaps thousands) of "media items" over the years (going back to books, CD's, DVD's, and now mostly blu-rays). I have never had to request a single return for one of those. I had a couple digibooks that were dinged slightly, but I didn't even bother returning since they were very low priced. I did once have a blu-ray that was stuck "in limbo" for weeks in the shipping system. I finally had to contact them, they sent me a replacement, and oddly when that happened the other one finally moved in the system and got "returned". I have no idea if that counts as a "return" or not, but it doesn't really matter in my case.
HOWEVER, as many successes as I've had for buying media items on Amazon, I've found them mixed at best for purchasing anything else. I once tried ordering a fan from them. They sent it in the retail box with no other packaging or protection. Top was smashed and broken. I ordered a Microsoft Wireless Mouse. Arrived D.O.A (replacement worked fine, maybe a faulty transmitter). Ordered a Salad Spinner, again... smashed to bits. $100 Bose headphones, earpiece broken.
I honestly have no idea how a person can have a high return rate for physical media. BUT as less and less people buy physical media and instead buy other electronic/household goods, I could see it being more of an issue. I've still only had a handful of returns, but it's a far more noticable % if I'm just looking at my non-media purchases.
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Absolutely.
I buy mostly: Movies, Books, Pencils, Office Supplies, Action Figures and Funko Products from them.
I have bought: TV's, gaming systems, video games, vacuum cleaner, speakers, heat press, blanks for work, sports equipment etc.
I've still lucked out and managed to only return/exchange a low number of times after being on there for more than a decade.
In general I have a low return/exchange rate anywhere.