Dell Charging Customers for American-based support

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Dell Charging Customers for American-based support

12-15-2008, 03:33 PM

Sussudio

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Dell Charging Customers for American-based support

From CNET, here's a quote from the story:

Quote:

I never thought I'd be writing this, but Dell (yes, Dell), is charging customers a monthly fee to have access to its United States-based customer service representatives.

The Washington Post reported on Thursday that the PC maker is charging customers with a Dell account $12.95 per month to have access to an American agent or $99 per year for customers who buy a new PC from the company.

Those who don't pay the sum will be contacting center agents in India or the Philippines. But before you start your bellyaching, Dell is sweetening the pot: wait times are guaranteed to be 2 or fewer minutes!

Full: http://news.cnet.com/8301-13506_3-10121992-17.html

What do you think? Logical or ludicrous on Dell's part?

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