Assistance

[The_Donster]

Hey gang, I'm in need of assistance. 3 weeks ago my iTunes extras of Bridesmaids disappeared from my iTunes library. I contacted Apple, but it has pretty much gotten me no where because my purchase order only shows Bridesmaids (I redeemed this back in 2012) and not both, but when I bring up my copy on my external hard drive in the store it shows the uncut version of Bridesmaids. Which I've been going back and forth with them just sending me a new code since all I can do is save the external copy to my computer hard drive and not the iCloud. So who do I contact if I've gotten about as far as I can with this "supervisor"? Any help would be appreciated.