2001:A Space Odyssey 4K Steelbook (Limited Edition) (UK) - Blu-ray Forum

Marcus Aurelius · 10-19-2018, 02:01 PM

I just contacted them and this is the conversation I had with a CS representative.

Me: This concerns the 4K steelbook release of 2001. The order is Order # 205-********-******8. It is not being listed on the Amazon UK website. Will I still be getting a copy on the 28th of October ?

You're now connected to X from Amazon.co.uk

X: Hello B, my name is X I would like to help you today.
Yes, you will get the item on 29th Oct as estimated delivery mentioned.

Me: Thank you. I am asking because as a prolific collector on the forum bluray.com many people who have ordered this item with Amazon instead of Zaavi and HMV due to the lower price (£5 to be exact) have had their orders cancelled. Is this due to a stock allocation issue ? Namely that people who ordered this later than me for example cannot be supplied ?

X: No worries about that you will get the order as mentioned to you.
Once we get the order we will ship the item and sent you by 29th Oct.

Me: Okay then. That is good for me. But can I ask you did Amazon receive a fixed number of units and they were all sold out which meant later orders from customers had to be cancelled because they could not be supplied ? This is going to be a very popular release being a seminal film and Zaavi and HMV have also sold out. Which means those people who have had their orders cancelled are in a bit of a fix at present.

X: As you order this as pre-order we will definitely help you by getting the delivery on time.We will definitely check how many customers has ordered as preorder and get the stock and delivery the items first to pre-order customers.

Me: Well that does answer my question if I infer that those that ordered first will get copies and those who unfortunately ordered later may not. Thanks again for your time and help and take care. Goodbye.

X: Is there anything else I can help you with?

Me: No that is all. I just wanted assurance that I would get my copy as I said many others have had theirs cancelled and they can no longer obtain the item from other retailers. And they are not happy bunnies. Thanks again.

So I will wait with bated breath as I have ordered the steelbook and digipack. Perhaps as I mentioned in the conversation they ran out of stock so that customers who decided to order the steelbook later simply could not have their orders fulfilled. It's pretty abominable though and given that HMV and Zaavi have sold out it leaves them if they really want the steelbook release in the hands of those abominations known as scalpers.

They and this includes you SpeakertoAnimals should complain vehemently explain the situation and perhaps you can get a voucher from them as some recompense.

10-19-2018, 02:01 PM	#11
Marcus Aurelius Expert Member Top contributor Member since:Sep 2012 Location:Watford 4K collection:184 Blu-ray collection:2989 Trading Score:6	I just contacted them and this is the conversation I had with a CS representative. Me: This concerns the 4K steelbook release of 2001. The order is Order # 205-******-****8. It is not being listed on the Amazon UK website. Will I still be getting a copy on the 28th of October ? You're now connected to X from Amazon.co.uk X: Hello B, my name is X I would like to help you today. Yes, you will get the item on 29th Oct as estimated delivery mentioned. Me: Thank you. I am asking because as a prolific collector on the forum bluray.com many people who have ordered this item with Amazon instead of Zaavi and HMV due to the lower price (£5 to be exact) have had their orders cancelled. Is this due to a stock allocation issue ? Namely that people who ordered this later than me for example cannot be supplied ? X: No worries about that you will get the order as mentioned to you. Once we get the order we will ship the item and sent you by 29th Oct. Me: Okay then. That is good for me. But can I ask you did Amazon receive a fixed number of units and they were all sold out which meant later orders from customers had to be cancelled because they could not be supplied ? This is going to be a very popular release being a seminal film and Zaavi and HMV have also sold out. Which means those people who have had their orders cancelled are in a bit of a fix at present. X: As you order this as pre-order we will definitely help you by getting the delivery on time.We will definitely check how many customers has ordered as preorder and get the stock and delivery the items first to pre-order customers. Me: Well that does answer my question if I infer that those that ordered first will get copies and those who unfortunately ordered later may not. Thanks again for your time and help and take care. Goodbye. X: Is there anything else I can help you with? Me: No that is all. I just wanted assurance that I would get my copy as I said many others have had theirs cancelled and they can no longer obtain the item from other retailers. And they are not happy bunnies. Thanks again. So I will wait with bated breath as I have ordered the steelbook and digipack. Perhaps as I mentioned in the conversation they ran out of stock so that customers who decided to order the steelbook later simply could not have their orders fulfilled. It's pretty abominable though and given that HMV and Zaavi have sold out it leaves them if they really want the steelbook release in the hands of those abominations known as scalpers. They and this includes you SpeakertoAnimals should complain vehemently explain the situation and perhaps you can get a voucher from them as some recompense.

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