Sony XBR X950H broken 2x - Blu-ray Forum

katharsis · 12-11-2020, 12:36 AM

Very frustrated at the moment...

My old Sony KDL 46" is on its last legs, so I thought I'd get a new one, did some research and found that the XBR X950H 55" would be great (good reviews and fits in my current budget).

2 online retailers were (and are still) sold out, so I opted for Amazon (maybe a mistake?).

The 1st one I got was DOA. As soon as it was turned on, it had the yellow blinking lights next to the Sony logo and a quick online search showed that it needed to get serviced.

Was on the phone for over an hour to schedule a return with pick up and get a replacement (btw they wanted to help me troubleshoot this at first!)

The second one got here 2 days later, looked fine and turned on, so I set it all up.

Now just today I discovered that the screen had a small 'bulge' on the top part (almost in the middle). I didn't see that for the past few nights as it's rather dark in the room so might have missed it. But today as soon as I turned it on during daytime (with the outside light hitting the screen) I instantly saw there was something there.
First I thought it might be a smudge and wanted to wipe it off, then saw something's wrong with the screen.

Just filled out for a full return/refund and waiting for carrier to pick it up in the next day or so...

Super frustrated with the whole experience!

What do you all think about Sony and that particular model?
Should I steer clear or try to get it elsewhere?
Or is this pretty much an Amazon issue?
The boxes, when I received them, were both fine and no visible damage to them, also everything was still packed well and didn't look used or anything.

Maybe just bad luck?

:sigh:

12-11-2020, 12:36 AM	#1
katharsis Power Member Member since:Aug 2007 Location:SoCal Home Theater Gallery:16 Blu-ray collection:379 Blu-ray reviews:3 Trading Score:8	Sony XBR X950H broken 2x Very frustrated at the moment... My old Sony KDL 46" is on its last legs, so I thought I'd get a new one, did some research and found that the XBR X950H 55" would be great (good reviews and fits in my current budget). 2 online retailers were (and are still) sold out, so I opted for Amazon (maybe a mistake?). The 1st one I got was DOA. As soon as it was turned on, it had the yellow blinking lights next to the Sony logo and a quick online search showed that it needed to get serviced. Was on the phone for over an hour to schedule a return with pick up and get a replacement (btw they wanted to help me troubleshoot this at first!) The second one got here 2 days later, looked fine and turned on, so I set it all up. Now just today I discovered that the screen had a small 'bulge' on the top part (almost in the middle). I didn't see that for the past few nights as it's rather dark in the room so might have missed it. But today as soon as I turned it on during daytime (with the outside light hitting the screen) I instantly saw there was something there. First I thought it might be a smudge and wanted to wipe it off, then saw something's wrong with the screen. Just filled out for a full return/refund and waiting for carrier to pick it up in the next day or so... Super frustrated with the whole experience! What do you all think about Sony and that particular model? Should I steer clear or try to get it elsewhere? Or is this pretty much an Amazon issue? The boxes, when I received them, were both fine and no visible damage to them, also everything was still packed well and didn't look used or anything. Maybe just bad luck? :sigh:

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