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Reload this Page Amazon paying full return shipping for defective TV
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Old 01-01-2024, 09:02 PM   #1
MrGarmonbozia MrGarmonbozia is offline
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Default Amazon paying full return shipping for defective TV
Hi all, Not a "deal" but unsure where else to put this.

Anybody have experience with this.

Ordered a 55 inch TV from Amazon.ca that arrived defective. Before doing so, I talked to chat rep regarding what happens if it is defective (as it was a replacement for a Best Buy defective tv so wanted to know their policy.

Rep said somebody would come and pick it up and I could get a replacement.

However, when I go to set up a return it:

a) doesn't give me an option for replacement
b) only offers I'll ship and Pay option
c) says they will refund $3.99 of the shipping cost

I imagine shipping this large an item will be over $100!

Either way, it's a defective product.

Shouldn't amazon foot the shipping?

I haven't contacted them about it but wanted to see if anybody here had experience with this?
Last edited by MrGarmonbozia; 01-01-2024 at 09:12 PM.
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