"The Return of CHCanada.com" Thread

[Topgun]

im speaking for myself anything more than 1 month is unacceptable.

[underoath]

as you guys know I've commented on not receiving my army of darkness

still waiting since Dec 10th...this may be my last order considering I've already had my f**king mastercard charged

[underoath]

Ye, well I just went through LiveChat at CH Canada...and I swear I'm talking to a robot lol

Apparently my order was returned to them without me every receiving it

They credited me, I'm assuming, and no one cared to inform me of this

Here is the log below lol:

Roberta: hi how may i help you
Corey: Hi Roberta...i'm just wondering on the status of my order from Dec 7th
Corey: Order #*****
Corey: hello?
Roberta: please hold while we check
Corey: thanks
Roberta: your order was returned back to us
Roberta: credit card would have been credited after jan 6
Corey: I was never made aware of this...was there something wrong with the order?
Roberta: It would have been returned by canada post
Corey: Because, I never asked for a credit or return
Corey: Is another order for the same items going to be sent out at the same price?
Roberta: because your credit card was refunded, you are required to place another order, online.
Corey: however, the prices will not be the same
Corey: nor the shipping cost
Roberta: correct
Corey: Okay, well I guess that's all then...I'm rather disappointed in this whole ordeal.
Roberta: Have a good day


I like how she just ended the conversation like that lol

[coolnuker]

I know some of my orders took long time but ended receiving though... but that person on the live chat is just..... LOL

[tony_tony_chopper]

wow, thats harsh...

[underoath]

yup after that...i'm pretty much done with CH

[Vince Bond]

Recieved my copy of Funny People, not what I expected, but still a pretty solid flick. Another sucessful order with CHcanada!!

I have now been shopping with CHcanada for over a year now, and not once have I encountered a problem with an order, and I live in Alberta. Please don't let all the negative posts on this thread prevent you from missing out on all the great deals from this site. The $13.99 blu-ray selection is second to none in Canada, and $23.99 to order new releases isn't too shabby either, especially with all the free shipping offers that come up throughout the year on this thread.

Can't wait for next month's $13.99 list, I hope it's a good one!!!

[master_8ball]

Originally Posted by Vince Bond

Recieved my copy of Funny People, not what I expected, but still a pretty solid flick. Another sucessful order with CHcanada!!

I have now been shopping with CHcanada for over a year now, and not once have I encountered a problem with an order, and I live in Alberta. Please don't let all the negative posts on this thread prevent you from missing out on all the great deals from this site. The $13.99 blu-ray selection is second to none in Canada, and $23.99 to order new releases isn't too shabby either, especially with all the free shipping offers that come up throughout the year on this thread.

Can't wait for next month's $13.99 list, I hope it's a good one!!!

+1

I have had to wait a while for only 1 order, I was peeved at the time but really at $13.99 for some of these titles its worth the occasional wait if any.

[SavvyGuy]

Originally Posted by underoath

Ye, well I just went through LiveChat at CH Canada...and I swear I'm talking to a robot lol

Apparently my order was returned to them without me every receiving it

They credited me, I'm assuming, and no one cared to inform me of this

Here is the log below lol:

Roberta: hi how may i help you
Corey: Hi Roberta...i'm just wondering on the status of my order from Dec 7th
Corey: Order #*****
Corey: hello?
Roberta: please hold while we check
Corey: thanks
Roberta: your order was returned back to us
Roberta: credit card would have been credited after jan 6
Corey: I was never made aware of this...was there something wrong with the order?
Roberta: It would have been returned by canada post
Corey: Because, I never asked for a credit or return
Corey: Is another order for the same items going to be sent out at the same price?
Roberta: because your credit card was refunded, you are required to place another order, online.
Corey: however, the prices will not be the same
Corey: nor the shipping cost
Roberta: correct
Corey: Okay, well I guess that's all then...I'm rather disappointed in this whole ordeal.
Roberta: Have a good day


I like how she just ended the conversation like that lol

Hey Underoath

I won't argue the live chat could have been handled better and I will follow up on that but you need to understand from our perspective we have packages returned all the time and more often than not it is at the customer's doing so we don't double check to make sure they were the one who returned it - if it comes back unopend it is simply credited as a customer return. Hopefully this makes sense.

[HDmark]

Hey Savvy! Welcome back!

Just a heads-up that the pricing on Cineetcie has gone all batsh!t crazy again...

Ex: Public Enemies $40.99, You save: $1.00

[underoath]

Originally Posted by SavvyGuy

Hey Underoath

I won't argue the live chat could have been handled better and I will follow up on that but you need to understand from our perspective we have packages returned all the time and more often than not it is at the customer's doing so we don't double check to make sure they were the one who returned it - if it comes back unopend it is simply credited as a customer return. Hopefully this makes sense.

yes that does make sense...now

however, with no phone call, no email to inform me of this what does one expect

and moreso no care to alleviate this problem...considering the fact that I was expecting this package for over a month

to be honest, the prices aren't worth it when considering the lack of customer service and care for the people paying

[tony_tony_chopper]

Originally Posted by underoath

yes that does make sense...now

however, with no phone call, no email to inform me of this what does one expect

and moreso no care to alleviate this problem...considering the fact that I was expecting this package for over a month

to be honest, the prices aren't worth it when considering the lack of customer service and care for the people paying

at least the could have honored the same price....why was it returned tho ??

[Steve46]

I'm available at the moment. Pay me a decent salary and I'll come in and fix everything.

[underoath]

Originally Posted by tony_tony_chopper

at least the could have honored the same price....why was it returned tho ??

apparently Canada Post sent it back....there really should be no reason for this, as I used the same address for all the other orders I received from CH

[SavvyGuy]

Originally Posted by Steve46

I'm available at the moment. Pay me a decent salary and I'll come in and fix everything.

Are you trying to take my job Steve??

[BLUCanadian]

Originally Posted by SavvyGuy

Are you trying to take my job Steve??

SavvyGuy, I have sent you a PM

[Astrakan]

Originally Posted by tony_tony_chopper

at least the could have honored the same price...

I agree with that. I can understand SavvyGuy's point that they automatically assume it was sent back by the customer. It seems like a bit of an overkill for them to contact each person who sends pack a package only to make sure it was sent back on purpose.

What would perhaps be a nice thing is if an e-mail went out notifying the customer that the returned package had been received, and that the paid money would be refunded.

But yeah, definitely agree that CH should've honored the same price. And that that customer service agent could do with some re-training.

I made my own version of how that chat SHOULD have gone:

Roberta: Hi. How may i help you?
Corey: Hi Roberta...i'm just wondering on the status of my order from Dec 7th
Corey: Order #*****
Roberta: Please hold while we check.
Corey: thanks
Roberta: Your order was returned back to us.
Roberta: The credit card would have been credited after Jan 6th.
Corey: I was never made aware of this...was there something wrong with the order?
Roberta: All I can see here is that it would have been returned via Canada Post.
Corey: Because, I never asked for a credit or return
Corey: Is another order for the same items going to be sent out at the same price?
Roberta: Because your credit card was refunded, you will need to place another order online.
Roberta: When the order has been placed, please contact us again and we will credit the difference.
Roberta: I have made a note in your file for the next customer service agent.
Corey: Okay, well I guess that's all then...
Roberta: Have a good day!

KM

[Topgun]

The problems for me are with CineEtCie.

[MasterSandman]

Anyone know if Public Enemies will be $13.99 next week too? My credit card expired and I won't have one until next week...

[TheArsenal]

Originally Posted by MasterSandman

Anyone know if Public Enemies will be $13.99 next week too? My credit card expired and I won't have one until next week...

I hope it is