Sony is making additional Polarizing Filters available to reduce cross-talk

[GreenMotion]

Hello everyone;

I just recently purchased a Sony KDL-55HX800 3D TV and generally speaking love it. However, one thing I find somewhat unfortunate is that when you tilt your head, the 3D effect disappears. The more you tilt your head, the more cross-talk/ghosting.

So, while at Fry's the other day, I wanted to see if other brands suffer from the same problem and noticed that the Samsungs for instance do not. Yes, the color changes, but the 3D effect remains.

After getting home I did some research online on why this is and found a couple of websites describing this in detail. Though it could be considered a flaw, it actually has some benefits too. (move vibrant picture etc).

While doing this research, I also found a post online somewhere with a reference to a Sony KB Article (C1017777), stating that Sony is now making available - free of charge - an additional polarizing filter that can be applied to the existing glasses to eliminate some of this.
See: http://www.kb.sony.com/selfservice/m...00%20189737969

So, this morning I went ahead and called Sony at (239) 768-7547

I don't think it is a well-known fact yet by their Customer Service Representatives that Sony is making these Polarizer Filters available to customers, so I had to point my CSR to the online knowledge base article. (tell them it is KB ID: C1017777).

After he put me on hold for a couple of minutes he asked me my TV's model number, personal information, and model number of the glasses. (they have 4 different models, some of which are for kids).

He put me on hold for about 10 more minutes, then informed me he had entered an order into their system to ship me these filters, free of charge. He was unable to tell me when exactly they were going to be shipped and/or when I could expect them, but told me I would receive an email confirmation when they are being shipped. He also gave me a reference number for today's call.

I guess to sum it all up; Since Sony has only started making these filters available as of very recently (November 8 I think), not everyone at their Customer Support department is aware of this. My CSR apologized for having to put me on hold a couple of times, but explained he had to check with his Supervisor on 1) these filters and 2) how to enter the order for these filters.

Anyway, figured to share this with all my fellow Sony 3D TV members ....