PS3 owners - save your receipt

[GasCat]

I have been having a problem with my PS3 and called Sony for help. The console will lock up even when it is at the system screen. Over several days I followed the instructions the Sony tech gave and nothing worked. I called again today and was told the unit was "defective".

I was told I could return it for a new one at no cost to myself. He then added all they need is my reciept, I told them I purchased the system on eBay. I heard that Japanese systems would not be serviced but did not realize this would extend to US made systems if you didn't have an original receipt from a B&M store.

I made two errors when trying to have tSony fulfill their warranty:
1. Sony will only warrant the system to the original purchaser. Lie to Sony.
2. Sony will only service a unit if you have a receipt. Say it was a gift maybe that will work.

I can understand the need for a receiipt if it was to prove the original date of purchase but not even a year has passed since the console was released. They could obviously look at the system and tell if it was misused so why isn't the warranty transferable? They want me to pay another 150 dollars to put it back in warranty.

Sony never warned anyone about buying the consoles on eBay. Why did they allow it to continue without saying anything? The only warning I read was about Japanese made systems imported on the grey market. The reason I thought people posted receipts on eBay when selling the systems was to prove they actually had the product. I learned my lessons.

1. Never buy anything with a warranty on eBay.
2. Never buy anything from Sony.

I went from a Sony supporter to adversary in less than ten minutes today. How many hundreds of thousands of other customers are like myself and are "out of warranty"? How many people call Sony each day and are told the same thing I am told? All because Sony had a shortage of products and could not deliver them to B&M stores in adequate supplies. All because I believed in Sony as a company.

I hope someone will read this and it will help out. Save that receipt. If you don't have it and need service do not tell them the truth. Lie and cross your fingers.