Confusion and annoyance with Barnes & Noble

[Wally Q]

So I was going through my checking account and stumbled upon a charge from BN which turns out to be a renewal charge for the free two month trial I had over the summer. Meaning this has been there since September and I’m just noticing now. Their website has been telling me that my membership has expired since Sept. 26 (the charge was made on Sept. 27) and I’ve had quite a few orders during the Criterion sale and I’ve missed out on coupons because I wasn’t a member.

I called their Customer Service and the guy was nice and everything he tried just didn’t work. After being on the phone for 45 minutes, he said it would have to get passed onto the next level in upper management and that would take anywhere between 24-48 hrs.; meanwhile, when I asked if there was a way to get enrollment changed to the day I get the membership changed to whichever in January, he said since it was a glitch and I should have had enrollment in September, there’s nothing they can do about it.

So I’ve had a BN membership for three months and missed the Criterion sale with the extra discounts and I can’t have the difference made up? A little annoying.

Any advice, guys?