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Old 08-24-2012, 06:06 PM   #1
dragion dragion is offline
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Amazon Amazon banning customers for excessive returns/complaints

Just got an email stating that my account is closed due to excessive negative complaints & returns.

Hello,

A careful review of your account indicates that you've requested replacements or refunds on a majority of your orders for a variety of reasons.

In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Effective immediately, your Amazon.com account is closed, and you will no longer be able to shop in our store.

All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation.

Going forward, any questions must be directed to cis@amazon.com. Please do not contact Amazon's Customer Service department, as they will no longer be able to assist you.

Best regards,

Account Specialist
Amazon.com

The problems are all shipping related...either receiving damaged items due to improper packaging, late deliveries and/or missing deliveries.

I have received numerous orders via UPS and Lasership which the packages has been physically "thrown" onto my porch from 6 steps down from the sidewalk. This includes my Oppo BDP-93 and Panasonic blu-ray player.
They almost always toss my blu-ray movies and hardly ever place them in my mailbox.

How lazy can they be?

Lucky, my Plasma TV didn't suffer from the same fate!

Fed Ex and A-1 Couriers were the only shippers that I didn't have any problems with.

Due the damaged, I would complain and request a replacement or refund and returning the damaged item back to Amazon.

I guess I reported these issues too many times and they decided to close my accounts.

Has anyone experienced this?

Looks like my only other alternatives are Best Buy and Target now.
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