Sony Playstation Customer Service

[Rovic]

Originally Posted by davidPS3

I wanted to relate a pretty amazing story about Sony.

One of my PS3's just died last week Wednesday. Called customer service, they walked me thru on to confirm that the console was in fact dead. Got my service number and was told that my UPS box was on the way to send the unit in to be replaced (got the unit in November). Well, they over-nighted the box to me. I took the box then to the UPS store on friday morning. Just got confirmation from UPS and Sony that my new unit is being delivered tomorrow (Thursday). That is just over a week turn-around!

That is customer service!!

I was wondering what type of things you have to send in with the ps3 along. Sorry i mine just died last night, i'm getting the box shipped to me already by sony, but i can't find the receipt. I do have my credit card post though, it doesn't specifically say i bought the ps3, but there is a charge there along with the generic hdmi cable...so i'm wondering what if thats going to pose a problem....i would appreciate any input on this....thanks in advance.