The Little Mermaid (1989): Diamond Edition Replacement Program

[SwaggerJagger]

On the Little Mermaid Thread there has been lots of questions regarding the replacement program and saying "I haven't read the thread so what do I do?" well, this is all you have to do and it's all quite simple.

DISNEY IS ONLY REPLACING THE 2D BLU-RAY AND DVD OF THE SETS!

-Contact Disney via phone or web:

800-723-4763 (U.S.)
888-877-2843 (Canada)

https://www.disneystudioshelp.com/ContactUs

Disney will require you to give them your information (name, address, ect) and then ask you a few questions such as Where did you purchase the Blu-Ray?,What is the UPC, ect. They will tell you that they will send you a pre-paid label and that all you need is to put the discs (2D Blu-Ray and the DVD) in an envelope and then send it on its way. The phone call will probably take 10-15 mins. If you eMail, it should take 1-2 days for a response (as of June 8, 2014: DUE TO AN OVERWHELMING AMOUNT OF EMAILS, IT MAY TAKE LONGER - 2+ WEEKS).

REPLACEMENT PROGRAM IS FREE. THEY COVER ALL CHARGES.

When you ship it out, they say it may take 4-6 weeks, but from past experience, it only takes a week or two the most.

The reason for this replacement program is an out of sync issue, you can see in the video below

The Little Mermaid Blu-ray Error - YouTube

REPLACEMENT DISC:

Replacement Blu-Ray Discs are DARK BLUE color, rather than LIGHT BLUE
Fixed Scenes:
0:08:55 Fades into Scuttle with telescope, after "I am not (a guppy)" is said.
0:17:55 to 0:18:00 During Part of Your World, it is back in sync with the scenes flipped back in original order.

ALL DISCS HAVE THIS PROBLEM.
ALL VERSIONS HAVE THIS ERROR! EXCEPT JAPAN

If you have any questions just leave them below.


I RECEIVED REPLACEMENT
Contacted 10/2/13, received label 10/7/13, shipped error discs 10/7/13, received replacement 11/4/2013


Update: Disney placed the film back into the Vault, so they might not continue the replacement program, but there's been successful attempts at receiving a replacement.