John Wick: Chapter 3 - Parabellum 4K UHD (2019)

[matTHEw molENDa]

Such a pain in the ass. Wheres the code? It says the alpha numeric below the QR code. Do these not redeem right now. Grrrrr.

[BluProofie]

Has anyone had to email MovieRedeem before? How long does it take to get a response?

[Kubrick0730]

Originally Posted by TXMoviebuff77

The movie quality itself is fantastic, it’s just a shame this new digital code is causing so much hassle. I just hope my usual I sell to can figure it out also. How stupid of Lionsgate to try something new, especially a major title like JW3. You wanna be experimental, try it on a lesser known title next time, epic fail on their behalf.

He doesn’t have to figure out anything you send him a screenshot of the code you get from the QR code instead of sending him a pic of the paper code, so for him it’s the same.

[killermike2178]

Does the Wal-Mart Edition UHD come with a slipcover on the inside of the box with the coin on the outside? I don't want to buy it if there's no slip on the case.

[boringperson]

Originally Posted by BluProofie

Has anyone had to email MovieRedeem before? How long does it take to get a response?

I emailed them and called Lionsgate corporate. It might be a while since they are probably getting overloaded with emails and calls about this issue. I would not be surprised if someone gets fired over this bungle.

[ninfan81]

Just to throw in my 2 cents, one code worked with no issue at the site, the other needed the app trick to redeem. Appears to be random but the scan and grab code seems to be the surefire method.

[Creed]

Friend redeemed the code for me via app.

Regardless, this is still dumb.

[crackedknee]

Originally Posted by Creed

Friend redeemed the code for me via app.

Regardless, this is still dumb.

If you don't have that combo of right kind of phone AND the type of phone service necessary to redeem this sort of thing. . . .you're out of luck.

So yeah, not well thought out this. Especially since that back-up 7 digit code, printed ON the slip, was working yesterday but not today (release day).

If you're going to try out a new system like this, maybe keep the back-up working until people get used to the new system? That would be my proposal.

[Creed]

Originally Posted by crackedknee

If you don't have that combo of right kind of phone AND the type of phone service necessary to redeem this sort of thing. . . .you're out of luck.

So yeah, not well thought out this. Especially since that back-up 7 digit code, printed ON the slip, was working yesterday but not today (release day).

If you're going to try out a new system like this, maybe keep the back-up working until people get used to the new system? That would be my proposal.

Bolded for second paragraph - That's the most baffling part.
Bolded for third paragraph - Agree, or just ditch the app, and leave the code alone.

The thing is that the code was given to me, via picture, so trying to scan the hologram on the pic didn't work.

[IXOYE1989]

Originally Posted by drawn

Rambo, Daybreakers, and Lock Up had their usual insert with the code, without all this Lionsgate VIP app nonsense, but JW gets the dud. Unbelievable.

They first offered this with Robin Hood 4K and had no issues redeeming. They even offered bonus movies with it too for scanning with their app. This is the second Lionsgate title offering this app redemption, and there have been plenty of other releases in between including the ones you mentioned that had their usual insert with the code. Just strange that certain titles require this app while some don't.

[persuazion]

Originally Posted by GeneD5

I sold my Jon Wick code to another member here and they successfully redeemed. Here’s how (just slightly rewritten from the poster above - total credit to them though)

1. Download the Lionsgate app the code sheet mentions

2. Scan hologram

3. Enter redeemers email address

4. The next screen is where you select the platform where you want to redeem (like Vudu for example). From this screen, hit the “back” button on your browser and you should see a code flash. You can hit back and forth many times, but capture a screenshot of the code (TOOK ME SEVERAL TRIES)

5. Whoever the redeemer is can then take that code to the Vudu site and redeem (they received UHD too)

Do you have to enter their email address or can you put your own?

[GeneD5]

Originally Posted by persuazion

Do you have to enter their email address or can you put your own?

I did the one they used from their paypal just to be safe (I think it makes sense if it is linked to their Vudu account - but who knows).

[BrownianMotion]

As expected, this is an incredible disc. Looks even better than JW2. Better visuals and it looks more consistently sharp than part 2.

[persuazion]

Originally Posted by GeneD5

I sold my Jon Wick code to another member here and they successfully redeemed. Here’s how (just slightly rewritten from the poster above - total credit to them though)

1. Download the Lionsgate app the code sheet mentions

2. Scan hologram

3. Enter redeemers email address

4. The next screen is where you select the platform where you want to redeem (like Vudu for example). From this screen, hit the “back” button on your browser and you should see a code flash. You can hit back and forth many times, but capture a screenshot of the code (TOOK ME SEVERAL TRIES)

5. Whoever the redeemer is can then take that code to the Vudu site and redeem (they received UHD too)

Jesus....I had to have my wife take a photo with her phone while I kept flashing the code screen. Even then it took like 5 trys.

[PoorSignal]

Can you just decode the qr code and go to that URL on a browser instead of using their app?

[TM2-Megatron]

I picked this up at Best Buy this afternoon, on my way home from work. It felt very weird to buy what's basically a Lionsgate UHD up here in Canada. The bilingualism on the cover is very inoffensive (basically identical to the US art, except instead of just "Chapter" it has "Chapter / Chapitre", which is barely noticeable). Aside from that and the bilingual description and Canadian ratings logos on the back, this seems to be a Lionsgate title distributed directly in Canada. No eOne or Mongrel or VVS logos.

[KilljoyEX]

Uh my slip didn’t come with a QR code on it. There’s a single grey circle and it is not scanning with the app. Not sure what to do exactly.

Edit: just sent the help email a message stating as much with a copy of the slip insert as well as a copy of my receipt.
I should just take my steel book back to Best Buy for an exchange.

[kaliraver]

Originally Posted by KilljoyEX

Uh my slip didn’t come with a QR code on it. There’s a single grey circle and it is not scanning with the app. Not sure what to do exactly.

Edit: just sent the help email a message stating as much with a copy of the slip insert as well as a copy of my receipt.
I should just take my steel book back to Best Buy for an exchange.

I would definitely do that. Best of luck with your next copy.

[KilljoyEX]

Originally Posted by kaliraver

I would definitely do that. Best of luck with your next copy.

Thanks I’ve never had this happen.

Edit: movieredeem.com customer service emailed me a code to redeem. It was eligible to be redeemed in several providers for which I chose Vudu.

[IXOYE1989]

Originally Posted by KilljoyEX

Thanks I’ve never had this happen.

[Show spoiler]

Poor quality control on that one. I've had few occasions where there were no digital code printed on the slip and was completely blank. There were also some occasions when there was no digital copy slip included. Too bad the manufacturing line/assembly don't double check before they finalize the packaging. Hope Best Buy will exchange it for you without any hassle.