PlayStation® VR Camera adaptor now available to order via Sony

[Mavrick]

Request your PlayStation®Camera adaptor
Connect your PlayStation®VR to your PS5™ console to enjoy supported PS VR games.

To set up your PS VR with your PS5 console, you’ll need your PlayStation®Camera* for PS4™ and a PlayStation®Camera adaptor.
Click here to find out more about the PlayStation®Camera adaptor.


PlayStation®Camera adaptor FAQ

What is the PlayStation Camera adaptor and what does it do?
The PlayStation Camera adaptor is used to connect the PlayStation®Camera* (sold for the PlayStation®4 console) to a PlayStation®5 console. This allows the use of PlayStation®VR when playing supported PS4™ games on a PS5™ console, including games that require PlayStation®Move or PlayStation®VR aim controllers.

*Model CUH-ZEY1 or CUH-ZEY2

Please note: The new HD camera for PS5 is not compatible with PS VR. You will need to use the PS Camera (for PS4) with a PlayStation Camera adaptor (no purchase required) to use PS VR on PS5.

Who qualifies for the PlayStation Camera adaptor?

Anyone who owns a PS VR headset qualifies to receive a PlayStation Camera adaptor with a limit of one per household.

How can I get a PlayStation Camera adaptor?

Please click the button below and complete the form to request your free adaptor.

REGISTRATION PAGE

What details do I need to provide to make a request?

It will vary by region, however you should be prepared to provide your PS VR processor unit serial number, first name, last name, email address, shipping address, and phone number. Check the rear panel of the PS VR processor unit to find the serial number, which begins with the letter C, M, or P depending on your region.



Why was my serial number not accepted on the webform?

Make sure you’ve provided the serial number from your PS VR processor unit, which begins with the letter C, M or P. If you are still unable to use your serial number please contact PlayStation Support for additional troubleshooting.

What should I do if I cannot find my country in the drop-down list on the webform?

If you cannot find your country in the drop-down list please contact your local distributor or retailer for support. Contact details are listed in the support information section of your PS VR manual.


Warranty & Troubleshooting

What is the warranty for the PlayStation Camera adaptor?

This product is covered by the manufacturer’s warranty for 12 months from the date of delivery. Please refer to the warranty included with the PlayStation Camera adaptor if you requested it separately, or the warranty statement included with your PS VR for full details.

How do I connect the PlayStation Camera to my PS5 console using the PlayStation Camera adaptor?

1. Connect the PlayStation Camera adaptor to a USB Type-A port on the back of your PS5™console. The PlayStation Camera adaptor cannot be used with the PS4™console.
2. Connect the PlayStation Camera to the AUX port on the PlayStation Camera adaptor.

For further guidance on setting up your PS VR, camera, and console, refer to the instructions included with each product.

Shipping

When will you start shipping the PlayStation Camera adaptor?
Timing will vary based on region.

• Japan: End of October.
• Americas: Mid-November.
• Europe, Middle East, Africa, Australia, and New Zealand: Mid-November.
• Asia: Early December.

When will my PlayStation Camera adaptor be delivered?

You will receive an email notifying you when your PlayStation Camera adaptor has shipped with an estimated time for delivery which may take up to 2 weeks.

Can I change the address the PlayStation Camera adaptor was shipped to?

No. Once the PlayStation Camera adaptor has been requested we are not able to change the shipping address.

Can the PlayStation Camera adaptor ship to a PO box?

No. We are unable to ship to a PO box address.

Do I have to pay to have the PlayStation Camera adaptor shipped?

No.

[Derb]

There isn’t any accessories from PS5 that include a USB-C to USB-C cable.

Am thinking the only reason there is a USB-C port on the front of the console is for PSVR-2.

I plan to use that port for wired gaming. Though I’m beginning to think that’s not the purpose of that port.

[Mavrick]

yeah I believe it will 100% be a USB-C connection. No breakout box needed just one tiny USB C to the front of the console nice and tidy.

[ckenisell]

No worky for me. You?

[Mavrick]

They're getting overloaded, call lines are down as well. You can try livechat but they just tell you to try again in 24 hours.

[heyadol]

Same error here, I guess there is no rush for me anyway (no pre-order )

[Mavrick]

From what I gather there's still issues trying to complete this form.

[BLMN]

Originally Posted by Mavrick

From what I gather there's still issues trying to complete this form.

yep, still not working.

[ZHobbs]

I got my adapter around 3PM EST yesterday. Here's what worked for me:

1. I took several attempts to get through the captcha
2. It took several attempts to enter my serial number and not get an error to contact support
3. After filling out my information I received an error, I waited about 30 seconds and it allowed me to hit enter again.
4. After several of these attempts I got my adapter

Moral of the story...keep trying

[BLMN]

Originally Posted by ZHobbs

I got my adapter around 3PM EST yesterday. Here's what worked for me:

1. I took several attempts to get through the captcha
2. It took several attempts to enter my serial number and not get an error to contact support
3. After filling out my information I received an error, I waited about 30 seconds and it allowed me to hit enter again.
4. After several of these attempts I got my adapter

Moral of the story...keep trying

its working now. just did mine 12:10pm EST.

[Mavrick]

[zaxxon2000]

Done. Took 2 or 3 tries.

[Leonidas King]

Just requested one. Thank you Mavrick!

[Leonidas King]

This is the automatic email reply:

Your request for a PlayStation®Camera Adaptor has been received.

We will contact you again about the status of your request.

If you need help, please visit PlayStation Support for helpful information on using the PlayStation Camera Adaptor.

We sincerely thank you for being a loyal PlayStation®VR owner.


Regards,

The PlayStation Consumer Services Team

[Jbug]

I finally got through also using cut & past, delete and do again till it got through. I got this message:

Thank you
Your submission has been received. We will be in touch soon!

And I got the e-mail also.

[DDH]

https://twitter.com/yosp/status/1322448944098537472

[heyadol]

Finally worked, now I just need a PS5 to plug this thing into...

[heyadol]

Adapter arrived today, now if only I had a PS5 to test it with! I'm really just posting here to avoid posting some cranky comments in rants that are going on up top, it looks like everyone is having fun complaining though.

[un4gvn94538]

Originally Posted by heyadol

Adapter arrived today, now if only I had a PS5 to test it with! I'm really just posting here to avoid posting some cranky comments in rants that are going on up top, it looks like everyone is having fun complaining though.

How long did it take? I requested one but I haven't heard anything back

[heyadol]

Originally Posted by un4gvn94538

How long did it take? I requested one but I haven't heard anything back

I got it a week from when my order was submitted. It shipped from TX.