Futureshop lied to a customer

[reiella]

Originally Posted by JadedRaverLA

Why is having commission salespeople a bad thing? The worst thing about Best Buy (and stores like them) is that the salespeople aren't commission-based, and thus, have no incentive to know anything about the products they are selling.

Now you can argue that spiff's and the like cause salespeople to recommend products they wouldn't otherwise... but in my past experience (as a commission salesperson), those of us in the store I worked knew FAR, FAR more than those at stores like Best Buy. We also made $45-65k a year compared to like $6-9/hr. for the non-commissioned salespeople in other stores. Also, if products we sold get returned, they took back our commission. So, we had a huge motivation to make sure we helped people find the best product for THEM -- and to follow up with help and advice to keep them happy and coming back to us in the future.

Because I don't like being hard sold. That's all.