Amazon.co.uk..... - Blu-ray Forum

blu_sharpy · 12-30-2009, 12:21 PM

Maybe your order was already prepared for dispatch before you had time to fully cancel the whole order. I have always found their customer service fantastic so give them and email when you get your package and i'm sure they will be happy to refund

SleeperAgent · 12-30-2009, 12:23 PM

Quote:

Originally Posted by blu_sharpy

Maybe your order was already prepared for dispatch before you had time to fully cancel the whole order. I have always found their customer service fantastic so give them and email when you get your package and i'm sure they will be happy to refund

No, I got the email yesterday about Highlander being canceled so I immediately replied to cancel the rest of my order and it was not "shipping soon" yet.

Then this morning they charge me and ship it. Almost 20 hours later.

blu_sharpy · 12-30-2009, 12:25 PM

Oh I didnt realise they had done that. Its not really like Amazon to do something like that. Hopefully they will refund you as thats not really acceptable. I suppose you could put it down to how busy companies have been over the holidays. Mix-ups happen unfortunately

SleeperAgent · 12-30-2009, 12:28 PM

It could be them being busy, but I feel this order was forced on me. When Amazon.com canceled a part of my order there were 2 links in the email, one to cancel the whole order, and one to finalize the order with the remaining items.

It just angers me that now I have to wait and get either a refund which takes weeks (counting UK to US shipping time) or if that fails, call my CC and get the charge back. Which is the equivalent of "screw you" to the company that charged me (Amazon) and I love Amazon.

Clark Kent · 12-30-2009, 01:54 PM

They canceled my Highlander BD also...

SleeperAgent · 12-30-2009, 01:57 PM

Quote:

Originally Posted by Clark Kent

They canceled my Highlander BD also...

If it had been just that I would have been ok. But to cancel a part of an order, ignore the email canceling the rest and ship it anyways just bothers me. Such a waste of time and resources.

HD 335 · 12-30-2009, 05:45 PM

I'm sure if you email CS and explain what happened they'll take care of you. I've found Amazon.co.uk's service to be equally as good as Amazon.com

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12-30-2009, 12:21 PM	#1
blu_sharpy Blu-ray Samurai Top contributor Member since:Nov 2009 Location:United Kingdom Blu-ray collection:743 DVD collection:11 Blu-ray reviews: 4 Trading Score:1 Timezone GMT: 0	Maybe your order was already prepared for dispatch before you had time to fully cancel the whole order. I have always found their customer service fantastic so give them and email when you get your package and i'm sure they will be happy to refund

12-30-2009, 12:25 PM	#3
blu_sharpy Blu-ray Samurai Top contributor Member since:Nov 2009 Location:United Kingdom Blu-ray collection:743 DVD collection:11 Blu-ray reviews: 4 Trading Score:1 Timezone GMT: 0	Oh I didnt realise they had done that. Its not really like Amazon to do something like that. Hopefully they will refund you as thats not really acceptable. I suppose you could put it down to how busy companies have been over the holidays. Mix-ups happen unfortunately

12-30-2009, 12:28 PM	#4
SleeperAgent Banned Member since:Nov 2008 Location:Plateau of Leng 4K collection:19 Blu-ray collection:22 Trading Score:289 Timezone GMT: -7	It could be them being busy, but I feel this order was forced on me. When Amazon.com canceled a part of my order there were 2 links in the email, one to cancel the whole order, and one to finalize the order with the remaining items. It just angers me that now I have to wait and get either a refund which takes weeks (counting UK to US shipping time) or if that fails, call my CC and get the charge back. Which is the equivalent of "screw you" to the company that charged me (Amazon) and I love Amazon.

12-30-2009, 01:54 PM	#5
Clark Kent Blu-ray Prince Top contributor Member since:Oct 2007 Location:Metropolis Blu-ray reviews:2 Trading Score:184 Timezone GMT: -5	They canceled my Highlander BD also...

12-30-2009, 05:45 PM	#7
HD 335 Power Member Member since:Jan 2008 Location:Texas Home Theater Gallery:33 4K collection:408 Blu-ray collection:1269 DVD collection:16 iTunes collection:3 Blu-ray reviews:2 Trading Score:121 Timezone GMT: -8	I'm sure if you email CS and explain what happened they'll take care of you. I've found Amazon.co.uk's service to be equally as good as Amazon.com

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