HMV lost my order....possibly want to get the police involved....

[crs]

I once had an Amazon UK order never turning up, so I reported it to them and they shipped again. About half a year later, out of the blue I got an email from the Royal Mail, asking a bunch of questions. I answered them as best I could, but really, if something doesn't turn up, what can you do to help. Not much. But it did surprise me a little that Amazon, huge as they are, actually had bothered with further investigation for a couple of cheap BDs. Maybe it's a bigger problem than one might think. But that was the last I heard of it anyhow.

A little trivia, the woman from the Royal Mail had a last name that was basically pronounced Swindle. No joke. I thought that was kind of amusing.

[AddemFlood]

Haha don't worry mate, I got the same message a few months ago when a boxset I ordered didn't come for like 2 weeks. It actually was in waiting at the post depo, for some reason It just was never delivered when it should have been, got 'attempted to be delivered' the next day i got the same message back from HMV. Picked it up the following day and that's the only problem ive had with HMV.

It's a pre-emptive legal disclaimer, the chances of any sort of invovlment with police is like 0.2%, it's all so that they have some backing when they ask Royal Mail where it is.

[HotRats]

Nothing to worry about. I buy vast amounts of stuff through the net every year and the law of averages mean a few packages never make it to me and I've yet to be dragged away and waterboarded for complaining. The clause about the police is if the sender notices a lot of mail not being delivered to a particular area at which point the Royal Mail will investigate a particular postman and prosecute him if he's thieving or dumping the mail.

[Poshteh1]

Nothing to worry about, I've had to sign that form myself before when HMV lost one of my Blus. Seems that only HMV seem to even mention it, I've had items not arrive from Amazon/Play and they offer either a replacement or a refund, no problems.

[snooloui]

As people have already said, there's nothing to worry about. It's just the standard email they send out for lost packages. I'm guessing it's there to try and put off anyone thinking of trying it on and pretending that the package was lost when really they're planning to keep both copies or sell one on.

[ZoetMB]

Originally Posted by crs

I once had an Amazon UK order never turning up, so I reported it to them and they shipped again. About half a year later, out of the blue I got an email from the Royal Mail, asking a bunch of questions. I answered them as best I could, but really, if something doesn't turn up, what can you do to help. Not much. But it did surprise me a little that Amazon, huge as they are, actually had bothered with further investigation for a couple of cheap BDs. Maybe it's a bigger problem than one might think. But that was the last I heard of it anyhow.

A little trivia, the woman from the Royal Mail had a last name that was basically pronounced Swindle. No joke. I thought that was kind of amusing.

It is a big problem. Wordwide, it's over a $billion problem. People claim that packages don't show up. Many times they call the credit card company and ask that the charge be removed. If that happens too often, the credit card processor ups the fees that sellers must pay.

Some years ago I worked in the Infomercial business and we simply stopped selling to some countries because the level of fraud was so high. Just about everyone claimed they never got a package.

And although overall, I think all the delivery services, whether public or private, do a pretty good job, there's always a certain level of fraud at that level as well where packages "disappear". When I was a kid, I knew someone who worked for the postal service and who stole record club packages. He didn't think it was a big deal because the packages would be replaced.

[KrugerIndustrial]

It is indeed a big problem worldwide. However, I doubt there's much they can do especially when it comes to international orders without tracking number. Honestly, I've had tens of parcels gone missing over the past couple of years and most of them from the UK.