Samsung D5530 - discs not loading?

[Phil92]

Hi there,

all the Blu-rays I've tested on this player (except for the occasional two that don't have a load-up screen) appear to be unplayable. They don't get past the initial start-up screen.

I've reset the player to factory settings and it's the same problem. The player is not connected to the Internet, so if a software update is needed, I'm screwed.

Here's an online manual guide. I'm probably missing something really obvious, but if someone could help me, it'd be greatly appreciated.

Regards,
Phil