Got a surprise call from Sony - they gave me $100 worth of Blu-rays - Blu-ray Forum

chrisbraga · 02-09-2008, 03:22 AM

I had sony call me to take a 20 min survey on the HES-V1000 home entertainment server/ 200 disc blu-ray player I bought last november. They wanted to know my likes/ dislikes, any problems or concerns, what I would like it to do better etc. I am glad they are taking the time to get customers feedback, and hope they listen. At the end I was given a code to put in sonystore.com for 100.00 worth of blu-rays.

here is the link to the sony website
http://www.sonystyle.com/webapp/wcs/...52921644516277

Papi4baby · 02-09-2008, 03:30 AM

Nice. Well you deserve it, that's a pretty expensive system you got there.

yellowblanket · 02-09-2008, 03:30 AM

... well if they are to charge you that much for that player, give you back a 100 bucks in credit isn't much to be honest.

Smallville206 · 02-09-2008, 03:42 AM

I think that was a great gesture on Sony's part. Nice system by the way.

Uxi · 02-09-2008, 05:27 AM

That's a good 3-5 titles depending. Good kill.

venom121584 · 02-09-2008, 06:15 AM

honestly yellow blanket, I think if any company is willing to give you something I think people are greatful to get it!!! especialy that he didn't expect it!!!! come on, don't be the negative guy in the fourm. I'm not saying you have to...but you should appreciate that a company is willing to do that unlike HD dud that won't buy back the dead players/ like sony is in parts of europe.

Blu-Beard · 02-09-2008, 06:24 AM

Lucky dog. That's cool they're doing that sort of thing. Pick some good ones

yellowblanket · 02-09-2008, 01:38 PM

Quote:

Originally Posted by venom121584

honestly yellow blanket, I think if any company is willing to give you something I think people are greatful to get it!!! especialy that he didn't expect it!!!! come on, don't be the negative guy in the fourm. I'm not saying you have to...but you should appreciate that a company is willing to do that unlike HD dud that won't buy back the dead players/ like sony is in parts of europe.

not at all, i was just pointing out the fact that his purchase is well near 4 thousands. If i was to sell a 4 k product to a customer, $100 rebate wouldnt be bother my company bankroll at all.
And HD_DVD player is just a 100-200 buck, the prices of those 2 unit is a huge different.
It's just like me buying a new car, if it is about 25k, i would expect at least 3k rebate. I know GM run this program sometimes.

chrisbraga · 02-09-2008, 02:51 PM

[QUOTE=yellowblanket;591182]... well if they are to charge you that much for that player, give you back a 100 bucks in credit isn't much to be honest.[/QUOTE

just becausce I paid that much does not mean they owe me anything. I bought a 70k escilade, and gm has not called me ti give me anything, Also did a kitchen remodel, and spent 30k on general electric aplliances have not heard from them?
I was more impressed they spent so much time wanting my feedback on how to make it better, and not the 100 credit, which i scored 4 movies with.

And the last thing the guy asked me if I was interested in couple sony reps coming to my house for few hours , and seeing how it was hooked, up and how we were using it. He said I would get like 500.00 worth of sony product.
chris

blu-ray fan002 · 02-10-2008, 05:31 AM

Sony is well known for having excellent customer service. They want their customers to be 100% satisfied and they aren't satisfied until the customer is. Sony is the one true business that they will go far and beyond to make sure the customer is happy with excellent products. When it comes to my electronics, I don't trust very many companies out there. Sony is really the only company I trust 100%. To this day, I've never had any Sony product break on me and I have a lot of Sony products.

BluThoughtz · 02-10-2008, 01:58 PM

Awesome story...Sony does have a SUPERB CS system.

DetroitSportsFan · 02-10-2008, 03:00 PM

That was a nice gesture.

tuku · 02-10-2008, 04:15 PM

So now I see why there are many Sony fanboys

Nah to be honest good on em. I wish all companies were the same.

sainraja · 02-12-2008, 03:36 PM

Quote:

Originally Posted by yellowblanket

... well if they are to charge you that much for that player, give you back a 100 bucks in credit isn't much to be honest.

So they shouldn't even bother huh?

I don't get that thinking....they are still a business and for a business to do something like that for a customer is great. I would love to get that offer if I bought something that expensive. It's not like, they charged him that much and didn't give him the product.

Kristin Simard · 02-10-2008, 04:10 AM

You haven't mentioned what you think about the HES-V1000. I've been eyeing that one, though I can't afford it right now. Is there a link that tells its full capabilities? Which profiles does it support? Does it store the discs horizontally (it looks like it does) ? Does it have any special features that standard players don't have? (Aside from the obvious stated ones.)

venom121584 · 02-10-2008, 04:24 AM

to yellow:

sony has always been good to me, I had a launch PS2 and about 4 years later is wouldn't read my discs and I called sony well beyond the warrenty and they said no problem send it in and we will fix it free!!!! so now I have a PSP PS3 a sony ericsson P1i, sony souround sound, xplod sound system in my car, sony mylo, sony walkman, and a sony TV. I now work at a place that I get to express my joy for sony and sell PS3/PSP's and blu ray movies, JUST BECAUSE OF GREAT CUSTOMER SERVICE THAT I DIDN'T EXPECT!!!!!! That is my point yellow. You shouldn't have to expect anything that you buy for, I mean just because you go to wal-mart/target (or where ever you get grocerys) and you buy steaks and you don't expect money for it or extra meat. Just appricate what people do out of the BLU.

Its called good bussiness.

venom121584 · 02-10-2008, 04:28 AM

I mean hell they could be like the $hi1 box 360 and charge you for their own three ring of death or scratching of the disc or catching fire, or disc trays not working, untill they have a massive class action lawsuit before they do anything about it.

I think sony is trying to improve upon what they have out there so when it does come down cheaper people like us will want to buy it!

soniqstylz · 02-10-2008, 07:25 PM

Quote:

Originally Posted by venom121584

I mean hell they could be like the $hi1 box 360 and charge you for their own three ring of death or scratching of the disc or catching fire, or disc trays not working, untill they have a massive class action lawsuit before they do anything about it.

I think sony is trying to improve upon what they have out there so when it does come down cheaper people like us will want to buy it!

Sort of like the laser problems with the PS2?

http://www.gamasutra.com/php-bin/new...php?story=7139

venom121584 · 02-12-2008, 05:44 AM

Quote:

Originally Posted by soniqstylz

Sort of like the laser problems with the PS2?

http://www.gamasutra.com/php-bin/new...php?story=7139

yep kinda like that but..... yet the $&it box is still having that problem plus more, and its a next gen system? and that PS2 laser scratch happend how many years ago??? Sony learned from it, did Microsoft? NOPE

its too bad I was really looking into getting a 360 untill all the recalls and NO cusotmer service.

Blu350z · 02-14-2008, 06:04 PM

Same here I love the service Sony does, I had a launch ps2 and not till 4-5 years later it stopped reading the disk and it was fixed for free, then I stood in line for the ps3 for 3 days and I managed to get a bad unit that keeps freezing on me, I called Sony, next day I got the shipping box, shipped it next day and in 2 days I was got my system back. I'm a happy camper with Sony.

02-09-2008, 03:22 AM	#1
chrisbraga Member Member since:Jan 2008 Blu-ray collection:4	Got a surprise call from Sony - they gave me $100 worth of Blu-rays I had sony call me to take a 20 min survey on the HES-V1000 home entertainment server/ 200 disc blu-ray player I bought last november. They wanted to know my likes/ dislikes, any problems or concerns, what I would like it to do better etc. I am glad they are taking the time to get customers feedback, and hope they listen. At the end I was given a code to put in sonystore.com for 100.00 worth of blu-rays. here is the link to the sony website http://www.sonystyle.com/webapp/wcs/...52921644516277

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02-09-2008, 03:30 AM	#2
Papi4baby Special Member Member since:Aug 2007 Location:That man from Nantucket Blu-ray collection:32	Nice. Well you deserve it, that's a pretty expensive system you got there.

02-09-2008, 03:30 AM	#3
yellowblanket Senior Member Member since:Oct 2007 Home Theater Gallery:9 Blu-ray collection:1 Trading Score:1	... well if they are to charge you that much for that player, give you back a 100 bucks in credit isn't much to be honest.

02-09-2008, 03:42 AM	#4
Smallville206 Active Member Member since:Dec 2006 Location:Seattle, Washington	I think that was a great gesture on Sony's part. Nice system by the way.

02-09-2008, 05:27 AM	#5
Uxi Blu-ray Ninja Member since:Aug 2007 Location:Southern California 4K collection:14 Blu-ray collection:191 Blu-ray reviews:9	That's a good 3-5 titles depending. Good kill.

02-09-2008, 06:15 AM	#6
venom121584 Active Member Member since:Feb 2008 Location:blu city	honestly yellow blanket, I think if any company is willing to give you something I think people are greatful to get it!!! especialy that he didn't expect it!!!! come on, don't be the negative guy in the fourm. I'm not saying you have to...but you should appreciate that a company is willing to do that unlike HD dud that won't buy back the dead players/ like sony is in parts of europe.

02-09-2008, 06:24 AM	#7
Blu-Beard Banned Member since:Jan 2008	Lucky dog. That's cool they're doing that sort of thing. Pick some good ones

02-09-2008, 02:51 PM	#9
chrisbraga Member Member since:Jan 2008 Blu-ray collection:4	[QUOTE=yellowblanket;591182]... well if they are to charge you that much for that player, give you back a 100 bucks in credit isn't much to be honest.[/QUOTE just becausce I paid that much does not mean they owe me anything. I bought a 70k escilade, and gm has not called me ti give me anything, Also did a kitchen remodel, and spent 30k on general electric aplliances have not heard from them? I was more impressed they spent so much time wanting my feedback on how to make it better, and not the 100 credit, which i scored 4 movies with. And the last thing the guy asked me if I was interested in couple sony reps coming to my house for few hours , and seeing how it was hooked, up and how we were using it. He said I would get like 500.00 worth of sony product. chris

02-10-2008, 05:31 AM	#10
blu-ray fan002 Active Member Member since:Aug 2007 Location:Texas	Sony is well known for having excellent customer service. They want their customers to be 100% satisfied and they aren't satisfied until the customer is. Sony is the one true business that they will go far and beyond to make sure the customer is happy with excellent products. When it comes to my electronics, I don't trust very many companies out there. Sony is really the only company I trust 100%. To this day, I've never had any Sony product break on me and I have a lot of Sony products.

02-10-2008, 01:58 PM	#11
BluThoughtz Member Member since:Jan 2008	Awesome story...Sony does have a SUPERB CS system.

02-10-2008, 03:00 PM	#12
DetroitSportsFan Hot Deals Moderator Top contributor Member since:Aug 2007 Location:Michigan 4K collection:439 Blu-ray collection:2226 Trading Score:93	That was a nice gesture.

02-10-2008, 04:15 PM	#13
tuku Member Member since:Dec 2007	So now I see why there are many Sony fanboys Nah to be honest good on em. I wish all companies were the same.

02-10-2008, 04:10 AM	#15
Kristin Simard Special Member Member since:Aug 2007	You haven't mentioned what you think about the HES-V1000. I've been eyeing that one, though I can't afford it right now. Is there a link that tells its full capabilities? Which profiles does it support? Does it store the discs horizontally (it looks like it does) ? Does it have any special features that standard players don't have? (Aside from the obvious stated ones.)

02-10-2008, 04:24 AM	#16
venom121584 Active Member Member since:Feb 2008 Location:blu city	to yellow: sony has always been good to me, I had a launch PS2 and about 4 years later is wouldn't read my discs and I called sony well beyond the warrenty and they said no problem send it in and we will fix it free!!!! so now I have a PSP PS3 a sony ericsson P1i, sony souround sound, xplod sound system in my car, sony mylo, sony walkman, and a sony TV. I now work at a place that I get to express my joy for sony and sell PS3/PSP's and blu ray movies, JUST BECAUSE OF GREAT CUSTOMER SERVICE THAT I DIDN'T EXPECT!!!!!! That is my point yellow. You shouldn't have to expect anything that you buy for, I mean just because you go to wal-mart/target (or where ever you get grocerys) and you buy steaks and you don't expect money for it or extra meat. Just appricate what people do out of the BLU. Its called good bussiness.

02-10-2008, 04:28 AM	#17
venom121584 Active Member Member since:Feb 2008 Location:blu city	I mean hell they could be like the $hi1 box 360 and charge you for their own three ring of death or scratching of the disc or catching fire, or disc trays not working, untill they have a massive class action lawsuit before they do anything about it. I think sony is trying to improve upon what they have out there so when it does come down cheaper people like us will want to buy it!

02-14-2008, 06:04 PM	#20
Blu350z Power Member Member since:Feb 2008 Location:Berkeley, CA Blu-ray collection:150 Trading Score:13	Same here I love the service Sony does, I had a launch ps2 and not till 4-5 years later it stopped reading the disk and it was fixed for free, then I stood in line for the ps3 for 3 days and I managed to get a bad unit that keeps freezing on me, I called Sony, next day I got the shipping box, shipped it next day and in 2 days I was got my system back. I'm a happy camper with Sony.

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