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Old 12-06-2017, 12:00 PM   #1
drush9999 drush9999 is offline
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Default JB Hi-Fi Ordering Issues

Is anyone else having issues ordering on JB Hi-Fi's website?

Was trying to order the Spider-Man Trilogy (Limited Edition) which says it's in stock.

When I click on Confirm and Pay, it gives me this message: "The status of an item in your cart has changed. An item in your cart may no longer be available."

I've tried using their online contact us form but haven't had any response from JB.

I've cleared cookies, changed browsers etc but still the same.

I've ordered from them many times before so not sure what the problem is.
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Old 12-06-2017, 12:31 PM   #2
MovieManiac82 MovieManiac82 is offline
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I have aswell. When I go to checkout, I get this message under my order.

"Sorry, we are unable to process delivery orders right now. Please try again later."

It's been like that all day.
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Old 12-06-2017, 02:12 PM   #3
drush9999 drush9999 is offline
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Quote:
Originally Posted by MovieManiac82 View Post
I have aswell. When I go to checkout, I get this message under my order.

"Sorry, we are unable to process delivery orders right now. Please try again later."

It's been like that all day.
Thanks

Would have though not receiving money would trigger a fix
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Old 12-06-2017, 04:44 PM   #4
drb124 drb124 is offline
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It was doing that to me on some items. If I removed them from the cart, I could place my order. I think it was only special order items.
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Old 12-06-2017, 09:15 PM   #5
Kirben Kirben is offline
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Quote:
Originally Posted by MovieManiac82 View Post
I have aswell. When I go to checkout, I get this message under my order.
"Sorry, we are unable to process delivery orders right now. Please try again later."
What web browser are you using? I had that problem during the last sale, when using Palemoon. I only managed to place an order, by switching to a different web browser (Chrome).
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Old 12-06-2017, 11:26 PM   #6
MovieManiac82 MovieManiac82 is offline
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Quote:
Originally Posted by Kirben View Post
What web browser are you using? I had that problem during the last sale, when using Palemoon. I only managed to place an order, by switching to a different web browser (Chrome).
I'm using chrome. I've ordered from them heaps and never had this issue before. I did notice they changed there order page, so maybe that has something to do with it.
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Old 12-07-2017, 04:13 AM   #7
ian959 ian959 is offline
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I had a lot of trouble yesterday placing an order... mostly when it came to payment and got a message saying the status of th contents of my cart had changed.

Finally got the order through but woke up this morning to find I had TWO orders for the same thing (and two charges via Paypal).

Problem has been fixed by customer service (I hope) but things really have gone awry with JB Hi-Fi since they changed the cart system a few weeks back.
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Old 12-07-2017, 07:06 AM   #8
stevo4264 stevo4264 is offline
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Still can't place an order (7.00pm) hopefully things will be back up and running before the sale ends.
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Old 12-07-2017, 07:31 AM   #9
LucasJ LucasJ is offline
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I placed an order earlier and had no problems at all, never have. I also use chrome.
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Old 12-07-2017, 08:03 AM   #10
stevo4264 stevo4264 is offline
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Quote:
Originally Posted by LucasJ View Post
I placed an order earlier and had no problems at all, never have. I also use chrome.
Looks like it's a firefox, palemoon, waterfox issue then, I get a access denied if I use Tor
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Old 12-07-2017, 08:12 AM   #11
LucasJ LucasJ is offline
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Try Chrome and see how you go.

Could also be that there is a lot of people trying to place orders at the same time and slowing things down.
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Old 12-07-2017, 09:33 AM   #12
drush9999 drush9999 is offline
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From an email from JB:

1) If you are using a smartphone or tablet please try using the Google Chrome app to make the purchase.
2) If you have access to a desktop or laptop computer please try making the purchase with the Google Chrome or Internet Explorer browsers.
3) Delete all items in your cart and log out of your JB account and then log back in. You should be able to start again with no issues.


This still doesn't work for me.
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Old 12-31-2017, 01:57 AM   #13
stevo4264 stevo4264 is offline
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LOL, still can't place an order using Palemoon or Firefox, Well, guess I'll just have to spend my 200 dollars elsewhere again this is now the second time they have missed out on an order from me.
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