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Old 09-17-2018, 08:32 PM   #1261
yellowcakeuf6 yellowcakeuf6 is offline
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Quote:
Originally Posted by Tboneator64 View Post
4 - 6 weeks would be my guess, as that's Universal's stated estimate for getting replacement discs to customers.

CHEERS!
So that would put it about the end of October at the latest. I see Amazon does not list the Blu-ray anymore, other than a few used sets in the marketplace. Does that mean they returned their stock? Why stop listing it if you would just hold the same bad version and sell it later. I'm determined to wait until I know the new sets are fixed, so it looks like November for me.
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Old 09-18-2018, 12:16 AM   #1262
Frightener22 Frightener22 is offline
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Sent a fourth email this afternoon with all the fields, subject header, etc. correct and still no response.
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Old 09-18-2018, 12:58 AM   #1263
knicolai knicolai is offline
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Originally Posted by Frightener22 View Post
Sent a fourth email this afternoon with all the fields, subject header, etc. correct and still no response.
Must be my charm and good looks, but... <10 minute response for me.

I really don't get it.
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Old 09-18-2018, 01:25 AM   #1264
Frightener22 Frightener22 is offline
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Originally Posted by knicolai View Post
Must be my charm and good looks, but... <10 minute response for me.

I really don't get it.
So odd. Happy you got a response though! I'm wondering if maybe I should try them from a different email or something?
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Old 09-18-2018, 01:33 AM   #1265
RICKBONDOO7 RICKBONDOO7 is online now
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They called me ! I talked to them. I emailed them 3 photos of the Creature Legacy. They emailed me and said they received photos. Disc will be coming in 4 to 6 weeks ! : ) I'm glad that's over with !

Last edited by RICKBONDOO7; 09-18-2018 at 01:39 AM.
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Old 09-18-2018, 01:45 AM   #1266
knicolai knicolai is offline
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Originally Posted by RICKBONDOO7 View Post
They called me ! I talked to them. I emailed them 3 photos of the Creature Legacy. They emailed me and said they received photos. Disc will be coming in 4 to 6 weeks ! : ) I'm glad that's over with !
Wow... long way to go. Good to hear that there is an occasional human involved though.
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Old 09-18-2018, 03:24 AM   #1267
Frightener22 Frightener22 is offline
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Originally Posted by RICKBONDOO7 View Post
They called me ! I talked to them. I emailed them 3 photos of the Creature Legacy. They emailed me and said they received photos. Disc will be coming in 4 to 6 weeks ! : ) I'm glad that's over with !
Lucky! Is their a number that we can reach them at because after several emails, I still have yet to get a response?
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Old 09-19-2018, 08:44 PM   #1268
TravelSteveR TravelSteveR is offline
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I just received a call from them. The woman who called said she will check on my submission and call me back today or tomorrow,

Steve
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Old 09-19-2018, 09:27 PM   #1269
keefelc keefelc is offline
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Quote:
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I just received a call from them. The woman who called said she will check on my submission and call me back today or tomorrow,

Steve
Glad you heard from someone, Steve. Still no luck on my end. Do you know who contacted you? Was she from Vision Media Management or from Universal? Can you please give me a hint how you were able to get a phone call back? I have a phone number for Vision Media via a Google search. Thanks!
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Old 09-19-2018, 09:54 PM   #1270
TravelSteveR TravelSteveR is offline
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Default Phone Call

I called Universal Home Video on Monday. You have to leave a message--it says no live person will answer, and someone will call you back in 24 hours. She called today. VISION MEDIA came up on caller ID. I told her about my issue and that others have reported the same problem here. She said she could check mine, but that's all. She will call back today or tomorrow.

Steve
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Old 09-19-2018, 10:08 PM   #1271
TravelSteveR TravelSteveR is offline
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Default Got an Email AND a follow-up Call

Persistence paid off. I just got an email saying my request for replacement has been received (first sent in September 5) and then got a follow-up call to let me know she followed-up.

Steve
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Old 09-19-2018, 10:43 PM   #1272
keefelc keefelc is offline
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Quote:
Originally Posted by TravelSteveR View Post
Persistence paid off. I just got an email saying my request for replacement has been received (first sent in September 5) and then got a follow-up call to let me know she followed-up.

Steve
Hi Steve! I called Vision Media and spoke with a Customer Service Rep. Made sure I was polite and friendly to her. She said the only info available to her was the USHEConsumerRelations@visionmediamgmt.com email address. She suggested I email them again to ask for an acknowledgement. Thanked her for giving me some idea what to do next and she told me she appreciated my good attitude. Then I went over to the Contact Us section of Universal Picture Home Entertainment (where I first reported the problem). Described the situation and asked who I should contact to see if I was added to the replacement list.

Not sure which of the above actions did the trick but I just received the acknowledgement email. So finally I'm at the next stage to receiving the corrected disc!

I so agree with you about persistence!
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Old 09-19-2018, 11:14 PM   #1273
yellowcakeuf6 yellowcakeuf6 is offline
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Sounds like some have had to do a lot of work to just start the process, and the idea that it takes persistence is ridiculous. Sounds like UPHE has not improved their CS much since I had to deal with them and Vision Media Management a few years ago. Gooooood luck.
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Old 09-25-2018, 04:02 PM   #1274
Frightener22 Frightener22 is offline
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Well after four attempts to email USHE with all the proper information, subject heading, etc. Iíve decided to try from another email account. Has anyone else been having this much difficulty getting a response from them?
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Old 09-25-2018, 04:07 PM   #1275
knicolai knicolai is offline
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Quote:
Originally Posted by Frightener22 View Post
Well after four attempts to email USHE with all the proper information, subject heading, etc. Iíve decided to try from another email account. Has anyone else been having this much difficulty getting a response from them?
I think you are the only one....
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Old 09-25-2018, 04:11 PM   #1276
Frightener22 Frightener22 is offline
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Quote:
Originally Posted by knicolai View Post
I think you are the only one....
Does anyone have Uniís number handy? Iíd like to call and see if I can get some help that way because email is clearly not working loo
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Old 09-25-2018, 04:12 PM   #1277
redxrebellion redxrebellion is offline
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Quote:
Originally Posted by Frightener22 View Post
Well after four attempts to email USHE with all the proper information, subject heading, etc. Iíve decided to try from another email account. Has anyone else been having this much difficulty getting a response from them?
Iíve sent 4 emails myself. No response
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Old 09-25-2018, 08:34 PM   #1278
keefelc keefelc is offline
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Quote:
Originally Posted by Frightener22 View Post
Well after four attempts to email USHE with all the proper information, subject heading, etc. Iíve decided to try from another email account. Has anyone else been having this much difficulty getting a response from them?
Did you try the Contact Us section of Universal Pictures Home Entertainment (I went to UPHE rather than USHE to send my inquiry about not receiving an acknowledgment)?
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Old 09-25-2018, 09:20 PM   #1279
Frightener22 Frightener22 is offline
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Quote:
Originally Posted by keefelc View Post
Did you try the Contact Us section of Universal Pictures Home Entertainment (I went to UPHE rather than USHE to send my inquiry about not receiving an acknowledgment)?
I did and a few hours after resubmitting all my info for the fifth time from a different email, I finally received a response!
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Old 09-25-2018, 10:58 PM   #1280
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Did this set get pulled i noticed its no longer offered on Amazon
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