The Official Acoustic Audio Subwoofer Owners Thread - Page 154 - Blu-ray Forum

gcchelsea · 01-16-2010, 01:46 AM

Quote:

Originally Posted by ryandubbz

Yep purchased through AMAZON. Well guys after having the run around with these customer service reps, I finally just asked for a full refund today. There CS was acting so great to me, but after numerous times of them not shipping out my new sub and delaying it and forgetting to do so, i had to get a full refund. The sub was received by them on Tuesday morning. I called they said they would ship the new one out tuesday night. Wednesday i call them and they say that they thought i wanted a full refund, I explain to them that I got it rma'ed and they were supposed to send me a new one out on tuesday, then they said they would send it out on wednesday night and i should have it by friday. Well, good thing i called today to see if they shipped it out on wed, because of course they didn't. In fact i think they forgot to do it again, because when i called the cs had to ask his manager about it and then he came back on the phone saying that it was shipped today. After entering in the UPS Trackin number, it showed it hadn't been shipped. So i asked to speak with the manager, at which point he came back on the line and said shes busy. So I told him I wanted a full refund of $198.98. He said i should get my refund within 3 business days.

I am done ordering a sub online. Can anyone tell me if BestBuy has anything similar to this sub that will hit deep bass for around $300?? I just want to get it By this weekend and be done with it. If i have problems ill just go to the store

Now I'm concerned if the replacement is going to be a problem as well! Those that got a defective one - was it a cherry finish? Just looking for any pattern... Maybe I'll ask for a black one instead...

Anyway, while I wait, Best Buy's 30 day return policy has become my best friend as I'm trying out a Definitive Prosub 800... Very nice! Tight and deep bass in a very small form factor. Definitely deeper and tighter than my old generation HTD Level 3 12 inch sub that I'm replacing...

Here's to hoping the AA HD10 will be as good (or at least come close) to the Definitive... The Prosub800 is $399 at BB...

Big Daddy · 01-16-2010, 01:48 AM

Quote:

Originally Posted by neos_peace

I'm confused BigDaddy what was the original issue and what exactly did he do. I seen the pics but don't understand the tech side of it. would you mind explaining?

I believe his issue was that the RCA inputs were loose and he did not receive any signal through them. Apparently, the speaker inputs worked.

dvs1270 · 01-16-2010, 02:26 AM

that's what i was thinking. if the high levels work then it has to be a rca issue. i was wondering if i could just do one channel, since my amp has a mono out(one cable).

dvdphile · 01-16-2010, 02:27 AM

Quote:

Originally Posted by dvs1270

praised too early......mine failed today, after only 2 days. i disconnected it to clean behind my entertainment ctr, plug everything back up. but almost no sound from sub.

check all wires, changed rca to another sub set i have, changed y-adapters....still same problem. have to turn it all the way up to get anything.
dropped my old sub back in place......output is fine.

i daisy chained the new sub to mu old sub. woooowww! sound. disconnect it, wired it back up (all cables tested on old sub), & output back to gone.
??????
i ended up putting my old sub back. i'm going to test hi-levels tomorrow to see if amp is blown. i suspect the rca issue so i'm testing it second. any other suggestions? fuse is also o.k. & i changed that too.

someone had an rca work around, does anyone remember who it was? i hate having to read through this whole thread again to find him or the person who swapped out the amp. thanks & beware. this latest batch of amps is garbage.

Try putting the auto/on switch in the "on" position. Then test by itself. These subs need a strong input signal. Your sub will probably be playing fine again?

ryandubbz · 01-16-2010, 03:03 AM

Quote:

Originally Posted by dvs1270

i found him, just before reading your post. thanks BD.

if you open up the amp it will make sense. i just didn't have any terminals. i'm gonna run by the shack tomorrow & pick some, if i can't scavenge some at home somewhere.

Its sad though, YOU shouldn't have to fix a NEW sub. They shouldnt be sending out all these defective ones. They should check them before they waste our time sending out a junker

ryandubbz · 01-16-2010, 03:06 AM

Quote:

Originally Posted by gcchelsea

Now I'm concerned if the replacement is going to be a problem as well! Those that got a defective one - was it a cherry finish? Just looking for any pattern... Maybe I'll ask for a black one instead...

Anyway, while I wait, Best Buy's 30 day return policy has become my best friend as I'm trying out a Definitive Prosub 800... Very nice! Tight and deep bass in a very small form factor. Definitely deeper and tighter than my old generation HTD Level 3 12 inch sub that I'm replacing...

Here's to hoping the AA HD10 will be as good (or at least come close) to the Definitive... The Prosub800 is $399 at BB...

My sub was a Maple color HDSUB12. TheDeepDiscount said that this is the only color for the HDSUB12. So i dont know if theres a pattern but i know there wont be anymore with me.

dvs1270 · 01-16-2010, 03:23 AM

i agree, i should not have to try & figure out this problem. setting it to on was first on my list, no change. there something wrong with the amp. not sure what? i'm going to test it since it's the weekend. not going to cut or solder anything. if it works, i'll replace the rcas, if not it's going back mon or tues. i'll give them a chance to correct their issues.

does anyone know if this is a 4 or 8 ohm sub? i have another sub amp, but i don't want to blow it on this woofer if i test the driver. also have there been any report or know problems with the drivers?

i would like to get this thing working, because it did sound very good when it was working. i blame the jacks because that was my first time unplugging & then plugging them since i set it up. thanks for your input everyone. it's my work weekend so i'm not as p*ssed as i would be if i was off.

dvs1270 · 01-16-2010, 02:24 PM

tested high levels, no go. connected the woofer to another source, bypassing the amp--woofer works fine.
amp is dead, after 1 1/2 days. emailed TDD & i plan on calling next week.

duneaholic · 01-16-2010, 03:49 PM

There's always gonna be problems with electronic items. It's the customer service that bothers me when something does go wrong. ED had problems I know but they are right one top of things when they do go wrong.

ryandubbz · 01-16-2010, 04:44 PM

Quote:

Originally Posted by dvs1270

tested high levels, no go. connected the woofer to another source, bypassing the amp--woofer works fine.
amp is dead, after 1 1/2 days. emailed TDD & i plan on calling next week.

Try Calling the DeepDiscount with this number 1-815-927-3320 and ext 1005 It seemed to be better than just calling and hitting option 2

red_5ive · 01-16-2010, 05:44 PM

Quote:

Originally Posted by dvs1270

tested high levels, no go. connected the woofer to another source, bypassing the amp--woofer works fine.
amp is dead, after 1 1/2 days. emailed TDD & i plan on calling next week.

I feel your pain. I picked up an HDSBU10 last month that gave me a whole 15 min. of use before the amp decided to commit hari-kari. DD was at least responsive and I received a replacement amp last Tuesday, which so far has been working fine. But, I noticed the other day something about the replacement amp that I didn't catch initially. What's wrong with this picture?

I still have a concern that the Auto-On on this amp is not working properly and the amp is always on. But, I have a new pre-pro on the way and I'll be moving my old pre-pro and amp to where I use the HDSUB10. The amp will have 2 free channels for me to use to bypass the internal amp of the HDSUB10. Now I won't have to worry about the internal amp being idle when the sub is not in use.

ryandubbz · 01-16-2010, 06:02 PM

Quote:

Originally Posted by red_5ive

I feel your pain. I picked up an HDSBU10 last month that gave me a whole 15 min. of use before the amp decided to commit hari-kari. DD was at least responsive and I received a replacement amp last Tuesday, which so far has been working fine. But, I noticed the other day something about the replacement amp that I didn't catch initially. What's wrong with this picture?

I still have a concern that the Auto-On on this amp is not working properly and the amp is always on. But, I have a new pre-pro on the way and I'll be moving my old pre-pro and amp to where I use the HDSUB10. The amp will have 2 free channels for me to use to bypass the internal amp of the HDSUB10. Now I won't have to worry about the internal amp being idle when the sub is not in use.

so you got a hdsub12 amp replacement for your hdsub10 box and sub. Nice

red_5ive · 01-16-2010, 06:17 PM

Quote:

Originally Posted by ryandubbz

so you got a hdsub12 amp replacement for your hdsub10 box and sub. Nice

Yes, at least the label says so

. It does make me feel a little better about the whole ordeal. When does the ED sub arrive? Doesn't it take about a month or so since they build it when you order it, or am I thinking of another company?

ryandubbz · 01-16-2010, 06:41 PM

Quote:

Originally Posted by red_5ive

Yes, at least the label says so

. It does make me feel a little better about the whole ordeal. When does the ED sub arrive? Doesn't it take about a month or so since they build it when you order it, or am I thinking of another company?

Yep i got 4 weeks to go, but it will be worth it

dvs1270 · 01-17-2010, 01:25 AM

thanks for the number & ext. i just want this resolved. not too upset since it's a "bargain" item. i understood the risks when i bought it. i'll just keep buggin them until the warranty expires. at least i didn't sell my backup.

dvs1270 · 01-17-2010, 01:55 AM

Quote:

Originally Posted by red_5ive

I feel your pain. I picked up an HDSBU10 last month that gave me a whole 15 min. of use before the amp decided to commit hari-kari. DD was at least responsive and I received a replacement amp last Tuesday, which so far has been working fine. But, I noticed the other day something about the replacement amp that I didn't catch initially. What's wrong with this picture?

How long did it take to get your old amp returned & replaced?

red_5ive · 01-17-2010, 06:26 AM

Quote:

Originally Posted by ryandubbz

Yep i got 4 weeks to go, but it will be worth it

Very cool. I've heard nothing but good things.

Quote:

Originally Posted by dvs1270

How long did it take to get your old amp returned & replaced?

I sent the amp back on Dec. 23rd, and UPS got it to them on the 28th. I received a tracking# on Jan. 4th, but it stayed in "billing info received" status until I think the 7th or the 8th. So it looks like it just sat there for a few days before it finally went out. The amp was delivered on the 12th.

dvs1270 · 01-17-2010, 08:00 AM

o.k., i guess if you take out the holidays, that was not very long. i won't really be off more than a couple of days until the 7th of next month. be nice if i can get it by the end of this month. thanks.

red_5ive · 01-17-2010, 04:48 PM

Quote:

Originally Posted by dvs1270

o.k., i guess if you take out the holidays, that was not very long. i won't really be off more than a couple of days until the 7th of next month. be nice if i can get it by the end of this month. thanks.

No problem. Hope you get it resolved soon.

callas01 · 01-17-2010, 05:21 PM

Hey if anyone that is currently looking into the HD-SUB12, I will let you know that a member here has an ENERGY ESW-10 sub that I think he will sell for about the same price as the AA SUB12. I can say from owning an AA HD-SUB10 and hearing the Energy Subs that I think you would find the Energy sub to be a very good and reliable sub, with excellent bass reproduction.

Given the recent hit and miss quality of subs that have been received lately, This would be a steal for this sub.

PM me if anyone is interested and I will put you in contact with the seller.

01-16-2010, 03:23 AM	#3067
dvs1270 Active Member Member since:Jan 2010 Location:Columbus, GA Home Theater Gallery:14 Blu-ray collection:59	i agree, i should not have to try & figure out this problem. setting it to on was first on my list, no change. there something wrong with the amp. not sure what? i'm going to test it since it's the weekend. not going to cut or solder anything. if it works, i'll replace the rcas, if not it's going back mon or tues. i'll give them a chance to correct their issues. does anyone know if this is a 4 or 8 ohm sub? i have another sub amp, but i don't want to blow it on this woofer if i test the driver. also have there been any report or know problems with the drivers? i would like to get this thing working, because it did sound very good when it was working. i blame the jacks because that was my first time unplugging & then plugging them since i set it up. thanks for your input everyone. it's my work weekend so i'm not as pssed as i would be if i was off. Last edited by dvs1270; 01-16-2010 at 03:27 AM.*

01-16-2010, 02:24 PM	#3068
dvs1270 Active Member Member since:Jan 2010 Location:Columbus, GA Home Theater Gallery:14 Blu-ray collection:59	tested high levels, no go. connected the woofer to another source, bypassing the amp--woofer works fine. amp is dead, after 1 1/2 days. emailed TDD & i plan on calling next week. Last edited by dvs1270; 01-16-2010 at 02:26 PM.

01-17-2010, 01:25 AM	#3075
dvs1270 Active Member Member since:Jan 2010 Location:Columbus, GA Home Theater Gallery:14 Blu-ray collection:59	thanks for the number & ext. i just want this resolved. not too upset since it's a "bargain" item. i understood the risks when i bought it. i'll just keep buggin them until the warranty expires. at least i didn't sell my backup. Last edited by dvs1270; 01-17-2010 at 02:09 AM.

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01-16-2010, 02:26 AM	#3063
dvs1270 Active Member Member since:Jan 2010 Location:Columbus, GA Home Theater Gallery:14 Blu-ray collection:59	that's what i was thinking. if the high levels work then it has to be a rca issue. i was wondering if i could just do one channel, since my amp has a mono out(one cable).

01-16-2010, 03:49 PM	#3069
duneaholic Active Member Member since:Jul 2009 Home Theater Gallery:15	There's always gonna be problems with electronic items. It's the customer service that bothers me when something does go wrong. ED had problems I know but they are right one top of things when they do go wrong.

01-17-2010, 08:00 AM	#3078
dvs1270 Active Member Member since:Jan 2010 Location:Columbus, GA Home Theater Gallery:14 Blu-ray collection:59	o.k., i guess if you take out the holidays, that was not very long. i won't really be off more than a couple of days until the 7th of next month. be nice if i can get it by the end of this month. thanks.

01-17-2010, 05:21 PM	#3080
callas01 Blu-ray Prince Top contributor Member since:Jun 2008 Location:Riverside, CA Home Theater Gallery:42 Blu-ray collection:230 DVD collection:47	Hey if anyone that is currently looking into the HD-SUB12, I will let you know that a member here has an ENERGY ESW-10 sub that I think he will sell for about the same price as the AA SUB12. I can say from owning an AA HD-SUB10 and hearing the Energy Subs that I think you would find the Energy sub to be a very good and reliable sub, with excellent bass reproduction. Given the recent hit and miss quality of subs that have been received lately, This would be a steal for this sub. PM me if anyone is interested and I will put you in contact with the seller.

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