Rocky 4K UHD Boxed set - 2/28/23

[jibboo]

Originally Posted by Jay Mammoth

Same I got the email from them that discs would ship soon on April 16th. I’ve been asking when they would ship for the past week with no response. So I just started over and gave my info again and got a response right away about the prepaid envelope. Hopefully that works.

I second this as I did something very similar - I sent all the info again to WHV in mid-June and my discs just arrived out of the blue today from FedEx.

[VancouverWarren]

Originally Posted by jibboo

I second this as I did something very similar - I sent all the info again to WHV in mid-June and my discs just arrived out of the blue today from FedEx.

Did you email them at: whv@wbd.com?

This is the email I’ve been sending follow-ups and receiving nothing.

[jibboo]

Yes - that's the email address. I finally got a response last month -

Dear Customer,
Thank you for your address. We will send you a pre-paid envelope for you to place your purchased discs into. Please include ONLY the affected discs and not the case, as the case will not be replaced. We will get the envelope out to you ASAP. Thank you.
We appreciate your support!
Warner Home Video Customer Service

[SumDumGy]

Originally Posted by jibboo

I second this as I did something very similar - I sent all the info again to WHV in mid-June and my discs just arrived out of the blue today from FedEx.

This sure seems the route to take for all you who have been left hanging. Good job to he who thought of it.

It’s more than a little concerning though that WB can really be this sloppy. Patient customer? Ignored. Pretend to be a newly approaching customer? Move to the front of the line!

[Hailsheetar]

Discs finally came in. No shipping notification of any kind. In a big box, discs in individual sleeves, bubble wrapped. So glad this is finally over after so long.

[chewbabka]

I followed up AGAIN and finally got the “we’ll send you a return envelope” email.

[VancouverWarren]

Ok I can now be added to the list of people that got a response only when they sent a totally new/fresh email to WB confirming their address. Do not simply hit Reply to their confirmation email. Weird but, oh well. After I emailed them a separate email, I got this within hours:

“Dear Customer,
Thank you for your address. We will send you a pre-paid envelope for you to place your purchased discs into. Please include ONLY the affected discs and not the case, as the case will not be replaced. We will get the envelope out to you ASAP. Thank you.
We appreciate your support!
Warner Home Video Customer Service | Warner Bros. | WHV@wbd.com”

Thank you again to the OP who made note of this!

[y2jman]

since its now july do you think wb going to finally send folks these so called replacements discs or envelopes to send old disc back before the new rocky 4k boxset comes out by 16th or not?

i still am not sure what to do continue to wait or try to get new 4k boxset

[Ishai]

Originally Posted by OhioBobcat3

They fail to reply A LOT. Whenever it's happened to me, nothing productive took place (i.e. they basically ignored the email).

One way to do customer service is to be proactive with messaging and the other is to get swamped by angry emails and just ignore them...

[OhioBobcat3]

Originally Posted by Ishai

One way to do customer service is to be proactive with messaging and the other is to get swamped by angry emails and just ignore them...

The messages don't have to be angry for them to ignore you. I've only responded to them with any sort of tone if they've failed to respond after multiple emails or their responses have been either generic or non-specific about things. Three years ago I went through a 15-month long saga with them trying to get scratched discs from my Lord of the Rings and Hobbit 4K box sets replaced. Let's just say that there were a great many emails that were undeservedly ignored over that time span. It can be difficult to give them the benefit of the doubt as they've continued to be difficult to work with in the time since then.

[BLMN]

Originally Posted by VancouverWarren

Ok I can now be added to the list of people that got a response only when they sent a totally new/fresh email to WB confirming their address. Do not simply hit Reply to their confirmation email. Weird but, oh well. After I emailed them a separate email, I got this within hours:

“Dear Customer,
Thank you for your address. We will send you a pre-paid envelope for you to place your purchased discs into. Please include ONLY the affected discs and not the case, as the case will not be replaced. We will get the envelope out to you ASAP. Thank you.
We appreciate your support!
Warner Home Video Customer Service | Warner Bros. | WHV@wbd.com”

Thank you again to the OP who made note of this!

Just done it this way, will see if i can finally get those discs sent to me.

[jpilla415]

Just sent what is now... my 5th or 6th email since this whole ordeal began. What a s***show.

[Law212]

I got my discs in the mail last night. As I predicted they sent the discs without me having to send the old ones in first.

[y2jman]

tell me something these so called discs folks are getting replacements which i still haven't yet are they coming from fed ex?

[jibboo]

Originally Posted by y2jman

tell me something these so called discs folks are getting replacements which i still haven't yet are they coming from fed ex?

Yes - mine did.

[Law212]

Originally Posted by y2jman

tell me something these so called discs folks are getting replacements which i still haven't yet are they coming from fed ex?

What do you mean by "so called" ? They are literally discs.

[y2jman]

Originally Posted by Law212

What do you mean by "so called" ? They are literally discs.

i don't know i guess getting little fed up with wb and wished they give me discs already since i try to email them a few weeks ago no response i try to call fed ex on phone just a few mins ago to see if i got any upcoming packages they really don't know the only thing was yesterday titanic replacement disc from paramount

[Law212]

Originally Posted by y2jman

i don't know i guess getting little fed up with wb and wished they give me discs already since i try to email them a few weeks ago no response i try to call fed ex on phone just a few mins ago to see if i got any upcoming packages they really don't know the only thing was yesterday titanic replacement disc from paramount

Fair . I'm a bit surprised as I was very late to know about the issues and the replacement program. I emailed them only a couple weeks ago and so seeing the discs show up in the mail last night was a bit of a surprise.

[oldmill80]

I'm glad that I'm not the only one that hasn't received the replacements. I'm in Tennessee. I sent the request on April 8th. On May 15th I received the email about replacement discs being ready and I would receive envelope for discs ASAP. I sent my response with address the same day. Never received envelope or discs. I proceeded to email on 6/14, 6/26, 6/28. I acted like I just started the process today and sent a new email with request.

[y2jman]

i think i mention this back in a few pages last response was last month back on 21st

Dear Customer,
Thank you for your address. We will send you a pre-paid envelope for you to place your purchased discs into. Please include ONLY the affected discs and not the case, as the case will not be replaced. We will get the envelope out to you ASAP. Thank you.
We appreciate your support!
Warner Home Video Customer Service | Warner Bros. | WHV@wbd.com