Inception: Faulty DVD with Triple Play - Page 2 - Blu-ray Forum

geoffc · 02-08-2011, 11:15 AM

Same here - no reply so sent another email but I bet their systems are being overwhelmed!

Billz · 02-08-2011, 11:16 AM

Quote:

Originally Posted by chip75

Keep us posted. I wonder if they've been swamped? I'll leave it a few days then send another. Did you give all your details in your e-mail or did you just inform them you had a faulty disc?

Gave them my name, my address and the disc batch number so they know that I am legit and not trying to score a free copy of Inception.

chip75 · 02-08-2011, 12:35 PM

Just recieved this.

Quote:

Good afternoon

Thank you for contacting the Warner Brothers Customer Services team regarding your Inception DVD.

Please can I ask for your full postal address, and can you confirm the region number & barcode of your dvd set

Please can I ask for you to confirm where you purchased your dvd set from (this is just to clarify which version of Inception you require)

As soon as we received these details, we will either send a replacement DVD disk to you, or pass your details onto the relevant Warners Team to send you a replacement DVD

With regards, Warner Bros Customer Service

Good news.

AreaUnderTheCurve · 02-08-2011, 12:57 PM

When I popped in the DVD when it was released into my computer's DVD drive, I noticed the size was a little over 4.8gb. I just figured Warner Bros. skimped on the quality because Blu-ray is becoming prominent. I traded the Blu-ray a week later, so it doesn't bother me that much.

Billz · 02-08-2011, 01:57 PM

Quote:

Originally Posted by chip75

Just recieved this.

Good news.

I received a similar email a little while ago, but they didn't ask me to confirm the region number, barcode number or to say where I got it from. Seems a little odd that they would ask some people this, and not others.

chip75 · 02-08-2011, 02:04 PM

Quote:

Originally Posted by Billz

I received a similar email a little while ago, but they didn't ask me to confirm the region number, barcode number or to say where I got it from. Seems a little odd that they would ask some people this, and not others.

You must have a trusting e-mail air about you lol.

Billz · 02-08-2011, 02:13 PM

Quote:

Originally Posted by chip75

You must have a trusting e-mail air about you lol.

Seems to be the only good thing I have going for me right now, lol.

geoffc · 02-09-2011, 02:05 PM

Just received email- my replacement disc is on its way

THunter · 02-09-2011, 02:57 PM

Quote:

Originally Posted by geoffc

Just received email- my replacement disc is on its way

Ditto.

chip75 · 02-09-2011, 03:31 PM

Me too.

Quote:

Good afternoon

Regarding your Inception replacement DVD Disc. An order has been keyed, your order number is shown in the subject of this email, Your replacement Disc should be with you shortly.

With regards, Warner Bros Customer Services

My order number was over 13,000 I hope Warners haven't had to send that many out. I feel a tad guilty now as I may never use the DVD lol....

Billz · 02-09-2011, 03:34 PM

Quote:

Originally Posted by geoffc

Just received email- my replacement disc is on its way

Same.

geoffc · 02-09-2011, 04:04 PM

No need to feel guilty - my order no was also over 13000 - they shouldn't have cocked it up in the first place!

DaveSimonH · 02-09-2011, 04:42 PM

Quote:

Originally Posted by geoffc

No need to feel guilty - my order no was also over 13000 - they shouldn't have cocked it up in the first place!

Exactly, its there own fault for not having good enough quality control.

chip75 · 02-09-2011, 04:59 PM

Quote:

Originally Posted by geoffc

No need to feel guilty - my order no was also over 13000 - they shouldn't have cocked it up in the first place!

Quote:

Originally Posted by DaveSimonH

Exactly, its there own fault for not having good enough quality control.

In fairness to Warners though they've dealt with the problem and I can't think of many companies that would send out a replacement without some kind of physical evidence that you've purchased the disc.

Although not having thousands of discs arriving at their office is probably a bonus lol....

DaveSimonH · 02-09-2011, 05:28 PM

Quote:

Originally Posted by chip75

In fairness to Warners though they've dealt with the problem and I can't think of many companies that would send out a replacement without some kind of physical evidence that you've purchased the disc.

Although not having thousands of discs arriving at their office is probably a bonus lol....

That's not being fair, its idiotic.

chip75 · 02-09-2011, 05:45 PM

Quote:

Originally Posted by DaveSimonH

That's not being fair, its idiotic.

Keep it quiet though....

BenBubb · 02-09-2011, 05:50 PM

Yay, got my email back saying they are sending a new one out. Funny thing is i would never have known if i hadnt come on this forum as i rarely use the dvds that comes with them. So thanks to the OP!

chip75 · 02-09-2011, 05:58 PM

Quote:

Originally Posted by BenBubb

So thanks to the OP!

No problem. And thanks to Chris Gould over at DVDActive for the links to Warners.

I wonder if Warners will be selling Inception DVD coasters in the near future?

tollickd · 02-11-2011, 12:58 PM

I have just got my Case from play.com and the DVD is a fautly batch, i live in Cyprus do you know if they will send it here? I don't think I will ever use it but if they want to replace it why not! I do have family in the UK maybe they could sent it to them

chip75 · 02-11-2011, 01:13 PM

Quote:

Originally Posted by tollickd

I have just got my Case from play.com and the DVD is a fautly batch, i live in Cyprus do you know if they will send it here? I don't think I will ever use it but if they want to replace it why not! I do have family in the UK maybe they could sent it to them

Email and ask, if not ask if they can send it to a UK address. It's still faulty and you shouldn't be penalised because you don't reside in the UK.

02-08-2011, 11:15 AM	#21
geoffc Senior Member Member since:Aug 2008 Location:UK	Same here - no reply so sent another email but I bet their systems are being overwhelmed!

02-08-2011, 12:57 PM	#24
AreaUnderTheCurve Blu-ray Guru Member since:Jul 2008 4K collection:40 Blu-ray collection:91 Blu-ray reviews:1 Trading Score:25	When I popped in the DVD when it was released into my computer's DVD drive, I noticed the size was a little over 4.8gb. I just figured Warner Bros. skimped on the quality because Blu-ray is becoming prominent. I traded the Blu-ray a week later, so it doesn't bother me that much.

02-09-2011, 02:05 PM	#28
geoffc Senior Member Member since:Aug 2008 Location:UK	Just received email- my replacement disc is on its way

02-09-2011, 04:04 PM	#32
geoffc Senior Member Member since:Aug 2008 Location:UK	No need to feel guilty - my order no was also over 13000 - they shouldn't have cocked it up in the first place!

02-09-2011, 05:50 PM	#37
BenBubb Active Member Member since:Jan 2010 Blu-ray collection:281 Trading Score:1	Yay, got my email back saying they are sending a new one out. Funny thing is i would never have known if i hadnt come on this forum as i rarely use the dvds that comes with them. So thanks to the OP!

02-11-2011, 12:58 PM	#39
tollickd Active Member Member since:Aug 2010 Location:Larnaca Cyprus Blu-ray collection:85	I have just got my Case from play.com and the DVD is a fautly batch, i live in Cyprus do you know if they will send it here? I don't think I will ever use it but if they want to replace it why not! I do have family in the UK maybe they could sent it to them

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