CinemaNow and Rovi launch beta at home D2D service - Page 2 - Blu-ray Forum

theguru14 · 12-21-2012, 08:05 AM

Not working for me.

1. Click on "disc to digital"
2. Insert disc and click "start"

This is the message I get. I have no idea what they are talking about. I only have 1 drive.

Disc To Digital can only scan one disc at a time. Please remove a disc from one of your drives and try again.

theguru14 · 12-21-2012, 09:44 AM

Downloaded the app on my laptop and it work great. I am not sure if there is a maximum number that you can do D2D, but it only allowed me 25. I hope that it is not 25 max forever.

Quote:

Originally Posted by theguru14

Not working for me.

1. Click on "disc to digital"
2. Insert disc and click "start"

This is the message I get. I have no idea what they are talking about. I only have 1 drive.

Disc To Digital can only scan one disc at a time. Please remove a disc from one of your drives and try again.

luv2shop · 12-21-2012, 02:07 PM

Quote:

Originally Posted by dougalast

Tried it with Blade Runner: The Directors Cut.
It's listed as available on the site, but when I inserted it it says "Not Available for Download Please Insert Another Disc"

I tried Sybil (1976) which I was really excited about and is on the list, but I got the same message. Did 2 other dvd's and they worked fine. (Got them in HD & showed up immediately on Vudu)

ruinit · 12-21-2012, 02:16 PM

Every disc I try says burned discs are not available for disc to digital.... none of the discs I've tried are burned all factory dvd's

RDLee · 12-21-2012, 02:38 PM

Stupid Xbox 360 CinemaNow app STILL won't let me play the movies I bought.

Says "Play Unavailable" and keeps playing my Ultraviolet account for not being active... which it clearly is since I have access to my movies.

I've logged in and out numerous times since last night and have unlinked/relinked, deactivated/reactivated my stuff as well.

The only reason I'd use it is because one of the movies I upgraded to HD from a DVD shows up in SD on Vudu and HD in CinemaNow for some reason.

luv2shop · 12-21-2012, 02:40 PM

Quote:

Originally Posted by RDLee

Stupid Xbox 360 CinemaNow app STILL won't let me play the movies I bought.

Says "Play Unavailable" and keeps playing my Ultraviolet account for not being active... which it clearly is since I have access to my movies.

I've logged in and out numerous times since last night and have unlinked/relinked, deactivated/reactivated my stuff as well.

The only reason I'd use it is because one of the movies I upgraded to HD from a DVD shows up in SD on Vudu and HD in CinemaNow for some reason.

LOL I just checked my CinemaNow account and none of my movies are there....it shows my library as empty.....yet they are all in my Vudu account.

RDLee · 12-21-2012, 02:47 PM

Dang. That sucks. Although this is a beta, it's beginning to be a rather crappy one. At least in my experience thus far.

1 win and 1 loss on my current CinemaNow record.

sleepydumbdude · 12-21-2012, 03:05 PM

Might try some of my nieces children's movies in SD so she doesn't have to keep bringing them over and forgetting them here.

luv2shop · 12-21-2012, 03:06 PM

Quote:

Originally Posted by RDLee

Dang. That sucks. Although this is a beta, it's beginning to be a rather crappy one. At least in my experience thus far.

1 win and 1 loss on my current CinemaNow record.

In your account under your name is a drop down menu with SUPPORT, click on that and on the right you have the option to do a live chat.....might want to try that and see if they can fix it.

Be prepared to wait....I still am....I think they are having their Christmas party.

ruinit · 12-21-2012, 03:11 PM

Wow thats crap... I finally got a movie to work, paid for the HD upgrade at $5 and it came across to vudu as SD ... movie was Men in Black ... the first movie.

buyer beware jmo

luv2shop · 12-21-2012, 03:15 PM

Quote:

Originally Posted by ruinit

Wow thats crap... I finally got a movie to work, paid for the HD upgrade at $5 and it came across to vudu as SD ... movie was Men in Black ... the first movie.

buyer beware jmo

Is it in your UV account as SD too?

ruinit · 12-21-2012, 03:19 PM

Quote:

Originally Posted by luv2shop

Is it in your UV account as SD too?

yep trying to get an agent at cinemanow now. Glad I only tried 1

luv2shop · 12-21-2012, 03:36 PM

Quote:

Originally Posted by ruinit

yep trying to get an agent at cinemanow now. Glad I only tried 1

I'm still on chat with an agent.....lol

ruinit · 12-21-2012, 03:41 PM

Quote:

Originally Posted by luv2shop

I'm still on chat with an agent.....lol

I feel ya I am talking to Claudia and she has no clue what so ever!

My answer after waiting for 30 mins

Customer: did no one tell you you have disc to digital service now?
Claudia: Yes, but its a very new thing and we are still learning about it.
Customer: read back a little to my first message I explained what happened
Claudia: One moment please
Claudia: your issue has been escalated, you will be contacted within 24 to 72 hours by email

luv2shop · 12-21-2012, 03:48 PM

Quote:

Originally Posted by ruinit

I feel ya I am talking to Claudia and she has no clue what so ever!

OMG that is the name of the agent I am on with.

She is escalating it and I will be emailed with results.

ruinit · 12-21-2012, 03:49 PM

Quote:

Originally Posted by luv2shop

OMG that is the name of the agent I am on with.

She is escalating it and I will be emailed with results.

LOL fail bestbuy fail

BluTracer · 12-21-2012, 04:31 PM

I've had horrible luck with their online and phone agents pretty much everything goes to their second level support. All the 1st level agents know is very basic stuff like.

Please tell me what system you are using
Unlink and relink your UV account
Please wait a couple of days for that to show up in your account. In the meantime here is a free rental code so you can watch it now.
Please hold while I check that for you
Sorry this issue will have to go to our technical team

A couple a weeks later you might hear back from someone that either fixed the issue or gives you more credit to buy or rent a movie.

While this may sound far fetched, these are real examples of the statements made by their support. Many of these statements are repeats which leads me to believe their support has zero technical knowledge are are just reading from a script.

ruinit · 12-21-2012, 07:00 PM

Blu rays don't work at all that I can tell, have tried many and a lot of dvd's older ones for sure come up as "Burned discs are not available for Disc To Digital conversion. Please try another disc."

Me thinks they have a lot of work to do!

theguru14 · 12-21-2012, 08:45 PM

Can someone who is on the phone with a agent ask is 25 the limit at this current time? It wouldnt let me do more than 25.

sbuberl · 12-21-2012, 10:15 PM

Quote:

Originally Posted by theguru14

Can someone who is on the phone with a agent ask is 25 the limit at this current time? It wouldnt let me do more than 25.

For now. The image on their main page says "limited participation" beta. I'm guessing that's the limit until it's out of beta or until they change their minds.

12-21-2012, 04:31 PM	#37
BluTracer Special Member Top contributor Member since:Sep 2009 Location:Oklahoma Home Theater Gallery:61 4K collection:1044 Blu-ray collection:5308 DVD collection:1294 Digital collection:4139 Trading Score:1093	I've had horrible luck with their online and phone agents pretty much everything goes to their second level support. All the 1st level agents know is very basic stuff like. Please tell me what system you are using Unlink and relink your UV account Please wait a couple of days for that to show up in your account. In the meantime here is a free rental code so you can watch it now. Please hold while I check that for you Sorry this issue will have to go to our technical team A couple a weeks later you might hear back from someone that either fixed the issue or gives you more credit to buy or rent a movie. While this may sound far fetched, these are real examples of the statements made by their support. Many of these statements are repeats which leads me to believe their support has zero technical knowledge are are just reading from a script.

12-21-2012, 08:05 AM	#21
theguru14 Senior Member Member since:Dec 2010 Location:NYC Blu-ray collection:38 Trading Score:244	Not working for me. 1. Click on "disc to digital" 2. Insert disc and click "start" This is the message I get. I have no idea what they are talking about. I only have 1 drive. Disc To Digital can only scan one disc at a time. Please remove a disc from one of your drives and try again.

12-21-2012, 02:16 PM	#24
ruinit Active Member Member since:Dec 2012 Trading Score:86	Every disc I try says burned discs are not available for disc to digital.... none of the discs I've tried are burned all factory dvd's

12-21-2012, 02:38 PM	#25
RDLee Active Member Member since:Feb 2009 Trading Score:173	Stupid Xbox 360 CinemaNow app STILL won't let me play the movies I bought. Says "Play Unavailable" and keeps playing my Ultraviolet account for not being active... which it clearly is since I have access to my movies. I've logged in and out numerous times since last night and have unlinked/relinked, deactivated/reactivated my stuff as well. The only reason I'd use it is because one of the movies I upgraded to HD from a DVD shows up in SD on Vudu and HD in CinemaNow for some reason.

12-21-2012, 02:47 PM	#27
RDLee Active Member Member since:Feb 2009 Trading Score:173	Dang. That sucks. Although this is a beta, it's beginning to be a rather crappy one. At least in my experience thus far. 1 win and 1 loss on my current CinemaNow record.

12-21-2012, 03:05 PM	#28
sleepydumbdude Active Member Member since:Sep 2012 Blu-ray collection:117 DVD collection:7 Digital collection:4334 Trading Score:159	Might try some of my nieces children's movies in SD so she doesn't have to keep bringing them over and forgetting them here.

12-21-2012, 03:11 PM	#30
ruinit Active Member Member since:Dec 2012 Trading Score:86	Wow thats crap... I finally got a movie to work, paid for the HD upgrade at $5 and it came across to vudu as SD ... movie was Men in Black ... the first movie. buyer beware jmo

12-21-2012, 07:00 PM	#38
ruinit Active Member Member since:Dec 2012 Trading Score:86	Blu rays don't work at all that I can tell, have tried many and a lot of dvd's older ones for sure come up as "Burned discs are not available for Disc To Digital conversion. Please try another disc." Me thinks they have a lot of work to do!

12-21-2012, 08:45 PM	#39
theguru14 Senior Member Member since:Dec 2010 Location:NYC Blu-ray collection:38 Trading Score:244	Can someone who is on the phone with a agent ask is 25 the limit at this current time? It wouldnt let me do more than 25.

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