Total Recall 2012 BD Disc Exchange Program

[blu-ray_girl_fan]

Originally Posted by poke smot

i meant it as a compliment.

[Show spoiler]

[philip74]

what copies are affected, is there any way I can tell from the disc number if my copy is an audio issue one?

[jdrhjr]

Originally Posted by philip74

what copies are affected, is there any way I can tell from the disc number if my copy is an audio issue one?

If you bought it anywhere near release date, your copy is probably affected. You may not have any problems if you're using a PS3 as your blu ray player or you're lucky enough to have a standalone that doesn't have trouble with this disc.

[Captain Mal]

Originally Posted by wormraper

or the matrix revolutions, or terminator 3, or Sunshine

I actually called WB a few months ago when I read about the disc issue with Matrix Revolutions on this forum and the funny thing about it is the lady who took down my info didn't even ask me for a number from the disc or bar code from the box or anything. I could have easily not even bought the trilogy set and they sent me a blu-ray for free.

[fdm]

I must be about the only person who always plays their discs with audio set to always internally decode to PCM, but still had a problem with the disc (with both the audio and the video in my case), on my getting (real) old Panny BD35. (No problems playing it with similar settings on the Oppo 93 though.) Will be interested in getting a remastered copy to see if that helps any, though it sounds like they're trying to be real stingy about it.

[MrFattBill]

Thanks for the info.

I wonder if anyone contacted Disney about "Pixar Shorts 2" "Brave" or "Finding Nemo", all of which utilize TrueHD and have dropout issues as well.

Bill

[blueglide]

Call Sony Consumer Affairs - SPHE Consumer Affairs - 800-860-2878 and they will take your name, email, address, and the UPC code from the faulty disc. They are going to send a FedEx voucher out when the new discs are ready and you have to return the original and they will send out a replacement. The rep confirmed they will have a different UPC so future consumers wanting to buy the new updated discs can confirm with new UPC code (UPC not available yet). No time frame was provided when I called but they are very aware of the problem. The PCM fix is only a temporary work around to the problem.

[tkbryant]

Originally Posted by MrFattBill

Thanks for the info.

I wonder if anyone contacted Disney about "Pixar Shorts 2" "Brave" or "Finding Nemo", all of which utilize TrueHD and have dropout issues as well.

Bill

Yep!!! They should have just stayed with DTS-MA. There's been so many issues with TrueHD titles!!

[timcat4843]

So the Total Recall BD's on store shelves, will be replaced with newly remastered copies?
Wonder if there will be a sticker on them, "remastered audio", to let buyers know they're getting the corrected disk?

[nolfoc]

just got an email with my prepaid shipment label.. will drop off and fedex and send it out.. will keep you guys posted on when i get my replacement disc

Thank you for your business.

SONY PICTURES - WI has established with FedEx a prepaid returns program that will allow you to easily and cost effectively return product. You may use any returns method you prefer to return product to SPHE/Consumer Returns 120 North Commercial Street, Alta Resources, Neenah, WI 54956 However, to return your product using the FedEx prepaid returns program follow these steps:

Return To: SONY PICTURES - WI , 120 North Commercial Street, Neenah, WI 54956.


Dear Valued Customer,


In order to seamlessly return your merchandise, please read the following customer return procedures carefully.

Getting Started


1. Package the return.

Please ensure that the return is adequately packaged, padded and protected for shipping.

2. Give package and this email to location employee.

Take the packaged return and this email to a participating location and give both to the counter employee. The employee will use the RMA number on this email to produce a shipping label and record the return of the package.

The employee will provide you with a receipt that includes a tracking number which will allow you to track at fedex.com.

Note: Returns will only be accepted at the inside counter of participating retail locations.

[Red Pill 101]

Originally Posted by nolfoc

just got an email with my prepaid shipment label.. will drop off and fedex and send it out.. will keep you guys posted on when i get my replacement disc

Thanks for the info, Nolfoc. I emailed Sony the other day with the info you provided here and received this response today:

Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.

In order for us to best assist you, please provide the following information:


Where did you purchase this title, and was it a new sealed copy or a used copy?
Have you tried playing this title on any other players and, what is the make and model number of each player?
Does your Blu-Ray player have the latest firmware update?
Has this title successfully played before?

Have you tried switching your bluray player audio settings?
If your movie stops, freezes, or skips, please provide the exact time on the disc when this happens.

Thank you for your continued patronage and for taking the time to contact us.

Regards,



SPHE Consumer Affairs

I replied with the relevant info and I'll update the thread once I hear back.

[nolfoc]

Originally Posted by Red Pill 101

Thanks for the info, Nolfoc. I emailed Sony the other day with the info you provided here and received this response today:

Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.

In order for us to best assist you, please provide the following information:


Where did you purchase this title, and was it a new sealed copy or a used copy?
Have you tried playing this title on any other players and, what is the make and model number of each player?
Does your Blu-Ray player have the latest firmware update?
Has this title successfully played before?

Have you tried switching your bluray player audio settings?
If your movie stops, freezes, or skips, please provide the exact time on the disc when this happens.

Thank you for your continued patronage and for taking the time to contact us.

Regards,



SPHE Consumer Affairs

I replied with the relevant info and I'll update the thread once I hear back.

anytime bud.. im sure you will get your email with the shipment label in a few days.. i believe it took me 3 days from my initial email from Sony.. i sent my disc back today so hopefully i get it back within a few weeks

[Red Pill 101]

Originally Posted by nolfoc

anytime bud.. im sure you will get your email with the shipment label in a few days.. i believe it took me 3 days from my initial email from Sony.. i sent my disc back today so hopefully i get it back within a few weeks

Got the same email from Sony that you did now with the instructions on returning the disc. Because both BD's in the set say 'feature film' or something, I loaded the movie into my player to make sure I was sending back the right disc. Weird thing is, I watched some of the problematic spots and it played fine this time...no audio dropouts at all letting my receiver decode the TrueHD track. I only played it for a minute or two... maybe it has to play for a while before the dropouts occur? I don't know... It was literally unwatchable the first time I tried to play it the dropouts were so bad. I haven't updated firmware or anything either; my setup is exactly as it was before.

[nolfoc]

Originally Posted by Red Pill 101

Got the same email from Sony that you did now with the instructions on returning the disc. Because both BD's in the set say 'feature film' or something, I loaded the movie into my player to make sure I was sending back the right disc. Weird thing is, I watched some of the problematic spots and it played fine this time...no audio dropouts at all letting my receiver decode the TrueHD track. I only played it for a minute or two... maybe it has to play for a while before the dropouts occur? I don't know... It was literally unwatchable the first time I tried to play it the dropouts were so bad. I haven't updated firmware or anything either; my setup is exactly as it was before.

so what are you going to do? i played my movie fully twice and the drop outs occured at the same mark both times

[Red Pill 101]

Originally Posted by nolfoc

so what are you going to do? i played my movie fully twice and the drop outs occured at the same mark both times

Oh I'm still sending it back. This is my second copy too and when I tested the TrueHD track when I received this copy it dropped out in the same places as my first copy. I didn't have it very loud today either. Maybe I just didn't notice it. Again, I didn't play it for very long or 'inspect' it like I did upon receiving the replacement copy from Amazon.

[malja316]

Alrighty, I am now also participating in this exchange program, so Thank you nolfoc for all of your help in post #1. I emailed Sony and use the template, 3 days later, I get a reply from the rep and a 2nd email with a FedEX RMA # and Fedex instructions. I packed up the blu ray disc/case and handed it off to FedEX today. Wish me luck and hopefully within 5 weeks I get a replacement disc inside of a blu ray case with cover art (I kept the slipcover as I see numerous copies of this film being sold without slip and mine is in great condition)

[nolfoc]

Originally Posted by Red Pill 101

Oh I'm still sending it back. This is my second copy too and when I tested the TrueHD track when I received this copy it dropped out in the same places as my first copy. I didn't have it very loud today either. Maybe I just didn't notice it. Again, I didn't play it for very long or 'inspect' it like I did upon receiving the replacement copy from Amazon.

yea its definitely a disc issue.. maybe it was a bad batch

Originally Posted by malja316

Alrighty, I am now also participating in this exchange program, so Thank you nolfoc for all of your help in post #1. I emailed Sony and use the template, 3 days later, I get a reply from the rep and a 2nd email with a FedEX RMA # and Fedex instructions. I packed up the blu ray disc/case and handed it off to FedEX today. Wish me luck and hopefully within 5 weeks I get a replacement disc inside of a blu ray case with cover art (I kept the slipcover as I see numerous copies of this film being sold without slip and mine is in great condition)

no problem buddy, yea keep teh slip. you just have to send back the disc itself.. ill keep this thread posted on when i get mine as well

[wormraper]

grrrrrrrr, I hate having to send in my disc first. I remember a lot of people having issues with paramount when they did this, disc getting lost in the mail and people never getting theirs discs back etc.

[malja316]

Originally Posted by nolfoc

no problem buddy, yea keep teh slip. you just have to send back the disc itself.. ill keep this thread posted on when i get mine as well

Was I supposed to send back the disc itself with no case/artwork?

[nolfoc]

Originally Posted by malja316

Was I supposed to send back the disc itself with no case/artwork?

ha yea... im sure they will send you pack the full package you sent