ihatebestbuy.com

[ryoohki]

Originally Posted by d_rob1031

You must be a ninja.

Since when Ninja come back from the dead

[Cordre69]

Most of those stories are so...lame. Seriously. If the policy is posted/accessible, even if the associates don't tell you what they are verbally, then that is the final word. People can't assume every employee will know every rule in retail, especially since most of them probably haven't worked for the company more than a few months. That site has irritated me since I learned of it a year ago.

[Maxell]

But I bet for the few people that b1tch about a bad return/service experience, there are probably "x" times more that have gotten serviced easily and/or quickly, or even got a replacement or gift card the same day. But it is the negative experiences that are talked about most.

I still personally think that you should get an extended service/replacement plan if it is something you can't easily replace or you feel will break down a bit too quick (like some non-brand electronics, MP3 and laptop battery issues, etc).