New Amazon Returns policy?

[MrGarmonbozia]

Ordered a NEW box set from Amazon which clearly arrived USED. No shrink wrap. Finger prints. Damage to box. Scratched discs (though I know that happens more often with NEW these days, too). (NOTE: This was not purchased from a 2nd party. It was listed as sold by Amazon)

Wrote Amazon to initiate a replacement and return of the USED set and was informed that I had to:

1) write my name and date on a piece of paper
2) place paper next to not described product and take photos to send within a month
3) Amazon would then look at them and get back to me in a week

If agreed, they would issue a refund. I stated I was looking for a replacement and they said there was no option for this.

However, the box set is STILL on the site and sold by Amazon. Albeit, more expensive now.

I was told they could not issue a credit for the lower amount.

So, basically,:
Bought something listed as NEW. Sent something clearly USED. Asked to photograph for proof. Send back for refund and purchase again at higher price, please?

Anybody else ever have to do the date and photo thing before as this is all new to me.