Ordering from Newegg.com

[beefytwinkie]

Originally Posted by Sussudio

i think that's all in the eye of the beholder, depending on how much you've used newegg's customer service. i've had to contact their customer service before for numerous issues, and they were incredible about dealing with them. one of my friend's friend's works for newegg and he says the supervisors constantly have meetings to remind the CSMs that it is always their goal to make sure the customer hangs up the phone satisfied, even if that means occasionally breaching their company policies. ive experienced this first hand when they let me return a faulty product 23 days outside of the 30 day return policy, shipping paid for. can't go wrong with newegg

Yea, I can vouch for the customer service also. I am lucky enough to not have had the need to deal with them in the past but one of my friends ordered a spindle of blank media once and a bunch of the discs were defective. He called them up and they sent him another spindle for free along with some coupon codes to use for his next purchase no questions asked. That's pretty awesome considering the return policy on blank media is No Returns and No Refunds if it is opened.

Anyway, back to the shipping of products, I ordered the Polk RM6750 speaker set a month ago and it shipped in it's original box with a UPS sticker slapped on it. I ordered it on Saturday and it came in on Monday with the free 3 Day Guaranteed UPS delivery.

Anyway, Sirius389, I wouldn't worry too much about your speakers. Someone mentioned you're in New Jersey so you should get them really fast if you order early in the day. Also, if anything is wrong with your order I'm sure Newegg will take care of you without much stress. Enjoy your speakers! I want either the CS1 or CS10 so you better report back and let us know how they are!

[Sussudio]

Originally Posted by camper

I'm not saying they have poor customer service...I've dealt with them a couple times, and I've dealt with Amazon slightly more. In each case, I've been VERY satisfied.

I wasn't saying they're the same as a slam against newegg, I just happen to think that both newegg & amazon are doing bang up jobs and I have no complaints about either. I'm just not happy with neweggs pseudo-overnight shipping

camper

oh yeah i knew you weren't slamming newegg

i just wanted to correct a prior statement of mine because after reading your post i decided (imo) newegg's customer service was actually slightly better than amazons (and i still think amazon's is top notch), but that can depend on which company you interact with more

[Ferris]

Originally Posted by Sirius389

Awesome! Thanks, I didn't know that they shipped from PA or in NJ

They ship from Tennessee too, apparently. That's where my RAM is coming from.

[SHines-IT]

Originally Posted by FriedEggs

They ship from Tennessee too, apparently. That's where my RAM is coming from.

Yep, also one in Cali also.

http://www.anandtech.com/IT/showdoc.aspx?i=2694&p=1

[phlydude]

Edison, NJ
outside LA/San Diego
and somewhere outside of Memphis

If your stuff ships from CA, it will take the full 3 days+ to get them. If your stuff ships from Edison - next day most likely. Tennessee - 2-3 days.

The problem with shipping isn't Newegg, it is UPS. Those guys have a history of playing ding-dong ditch when they have heavy equiement to drop and try to make you pick it up. I've been fortunate, they haven't done that to me yet (but when something big is coming, I usually find a way work from home and I leave the door open with the storm door closed).

The less it changes trucks, the less damaged it will become. UPS 3 day is glorified ground...they use trains where they can to get things cheaply across country.