Spider-Man: No Way Home 4K Steelbook (Best Buy Exclusive) - Page 22 - Blu-ray Forum

trevrox · 04-08-2022, 12:25 PM

I just got an email saying my payment can't be processed but my card details haven't changed.

supersix4 · 04-08-2022, 12:54 PM

Quote:

Originally Posted by trevrox

I just got an email saying my payment can't be processed but my card details haven't changed.

Same... Weird cause theres 6 figures in cash in that account

switched the card and it looks okay. Not sure what they're doing but strange they did it to you as well... Maybe they're trying to purge some of those pre order people that they can't fill

mine now switched to arrives Thursday cause of that delay

*Also said it didn't recognize my address when I'd ordered an 83' A90J a few months ago lol so beyond strange I'd advise everyone to keep an eye on it till its shipped

MikeH5856 · 04-08-2022, 01:21 PM

Quote:

Originally Posted by trevrox

I just got an email saying my payment can't be processed but my card details haven't changed.

I got the same email. Seems the CCV code got dropped somewhere along the way. I went ahead updated another order, which also had it missing. Pretty sure the CCV was there before, though. And it's also caused a delay with delivery by Thursday...

zalexander86 · 04-08-2022, 01:35 PM

Quote:

Originally Posted by MikeH5856

I got the same email. Seems the CCV code got dropped somewhere along the way. I went ahead updated another order, which also had it missing. Pretty sure the CCV was there before, though. And it's also caused a delay with delivery by Thursday...

I have a Best Buy credit card so of course I didn't get the e-mail and I have no issues, LOL. Saying packaging your item and arriving by Tuesday.

IOADan · 04-08-2022, 01:36 PM

I went into full panic mode yesterday when I tried to check my order status and it said I did not have any orders in my account history. I even tried entering the order number and it said the same thing. I got in touch with a Customer Service person who confirmed my order and said I had entered it as a Guest instead of under my account. It was still under the same email address as my account, which made no sense to me, but he assured me it is still set for Tuesday delivery and there was nothing wrong.

trevrox · 04-08-2022, 02:01 PM

Where are you all going to update the card? I clicked on the link in the email and it's taking me to a page where the only option is to cancel my order

Kylo_Ren · 04-08-2022, 02:06 PM

Best Buy, please, please use carboard boxes this one time!

noahtc · 04-08-2022, 02:34 PM

Just got a shipping notification

supersix4 · 04-08-2022, 02:40 PM

Quote:

Originally Posted by trevrox

Where are you all going to update the card? I clicked on the link in the email and it's taking me to a page where the only option is to cancel my order

once you're in the account page and click the order it should be a blue link top right that says like "payment information"

biglou114 · 04-08-2022, 03:11 PM

After the last few months of problematic Best Buy Pre-Orders, my hopes are not high that this will arrive on time.

The Green Goblin · 04-08-2022, 03:12 PM

i got that same email, but my order says it is being packaged for Tuesday arrival.

I paid for mine with a BB gift card and the card they just charged for Scream and Lego Star Wars. There was also no issue when they charged me for Eternals, which was a part of the same order.

Gonna have a chat w/ BB support later to confirm that it was processed because I see no issues with my payment info on my end.

NVllyRnnr · 04-08-2022, 04:04 PM

Quote:

Originally Posted by trevrox

Where are you all going to update the card? I clicked on the link in the email and it's taking me to a page where the only option is to cancel my order

You should be able to update your payment method by clicking on the "Hi XXXX", click on Payment Methods, and click the EDIT button at the bottom of the credit card you want to update. Don't know if anything else is required is you received the email that you did. Hope this helps.

Bassaholic · 04-08-2022, 04:27 PM

Quote:

Originally Posted by noahtc

Just got a shipping notification

Same, with tracking #.

cappyj · 04-08-2022, 04:53 PM

Quote:

Originally Posted by Bassaholic

Same, with tracking #.

Add me to the list. Of course I forgot to order 2 this time, so if it doesn't come undamaged, I'll be very annoyed.

erixon20 · 04-08-2022, 04:58 PM

Quote:

Originally Posted by Bassaholic

Same, with tracking #.

I, too, got the email.

R3P0 · 04-08-2022, 05:13 PM

Mine says arriving by Tuesday

The Green Goblin · 04-08-2022, 05:16 PM

I had to call, they had no idea why the payment wasn't going through. I had to use a different card, and it went though. Now it's in preparing to ship arriving by Thursday. >

Steelheadz · 04-08-2022, 05:32 PM

Got my shipping notification with tracking

Please be in a box , please !!!!!!!!!!!!!!!!!!

SteelbookCat · 04-08-2022, 05:37 PM

hell yeah have 5 copies headed to my house.

Cruel Angel · 04-08-2022, 06:14 PM

Yay ship notice!

Now it's in the hands of the mail system. Ugh.

04-08-2022, 01:36 PM	#425
IOADan Member Member since:Mar 2011 Location:Far from the ways of man, my love. Far from the ways of man.	Crisis Averted I went into full panic mode yesterday when I tried to check my order status and it said I did not have any orders in my account history. I even tried entering the order number and it said the same thing. I got in touch with a Customer Service person who confirmed my order and said I had entered it as a Guest instead of under my account. It was still under the same email address as my account, which made no sense to me, but he assured me it is still set for Tuesday delivery and there was nothing wrong.

04-08-2022, 12:25 PM	#421
trevrox Special Member Top contributor Member since:Feb 2012 Location:New Hampshire 4K collection:706 Blu-ray collection:1762 DVD collection:169 Trading Score:11	I just got an email saying my payment can't be processed but my card details haven't changed.

04-08-2022, 02:01 PM	#426
trevrox Special Member Top contributor Member since:Feb 2012 Location:New Hampshire 4K collection:706 Blu-ray collection:1762 DVD collection:169 Trading Score:11	Where are you all going to update the card? I clicked on the link in the email and it's taking me to a page where the only option is to cancel my order

04-08-2022, 02:06 PM	#427
Kylo_Ren Blu-ray Ninja Member since:Dec 2020 Location:Exegol Trading Score:88	Best Buy, please, please use carboard boxes this one time!

04-08-2022, 02:34 PM	#428
noahtc Active Member Member since:Mar 2013 4K collection:957 Blu-ray collection:4013 DVD collection:1052 iTunes collection:8	Just got a shipping notification

04-08-2022, 03:11 PM	#430
biglou114 Power Member Top contributor Member since:Oct 2009 Location:NYC 4K collection:510 Blu-ray collection:3141 DVD collection:746 Trading Score:3	After the last few months of problematic Best Buy Pre-Orders, my hopes are not high that this will arrive on time.

04-08-2022, 03:12 PM	#431
The Green Goblin Active Member Member since:Jul 2013	i got that same email, but my order says it is being packaged for Tuesday arrival. I paid for mine with a BB gift card and the card they just charged for Scream and Lego Star Wars. There was also no issue when they charged me for Eternals, which was a part of the same order. Gonna have a chat w/ BB support later to confirm that it was processed because I see no issues with my payment info on my end.

04-08-2022, 05:13 PM	#436
R3P0 Blu-ray Duke Member since:Jun 2008 Blu-ray collection:46 Trading Score:1	Mine says arriving by Tuesday

04-08-2022, 05:16 PM	#437
The Green Goblin Active Member Member since:Jul 2013	I had to call, they had no idea why the payment wasn't going through. I had to use a different card, and it went though. Now it's in preparing to ship arriving by Thursday. >

04-08-2022, 05:32 PM	#438
Steelheadz Power Member Member since:May 2018	Got my shipping notification with tracking Please be in a box , please !!!!!!!!!!!!!!!!!!

04-08-2022, 05:37 PM	#439
SteelbookCat Blu-ray Samurai Member since:Aug 2017 4K collection:56 Blu-ray collection:104 DVD collection:69 MA collection:75 iTunes collection:2	hell yeah have 5 copies headed to my house.

04-08-2022, 06:14 PM	#440
Cruel Angel Blu-ray Prince Member since:Nov 2009 Location:San Antonio TX 4K collection:315 Blu-ray collection:1187 DVD collection:281	Yay ship notice! Now it's in the hands of the mail system. Ugh.

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