Amazon & those stupid yellow envelopes!

[srinivas1015]

Has this happened to anybody else? Amazon send blu-rays in yellow paper envelopes which more or less destroy the slipcover and sometimes the case gets broken.
I usually tell the customer service repeatedly before the order ships to pack them in a hard cardboard box and sometimes they listen and forward the message to the shipping dept. Most of them end the conversation saying 'Amazon packs every item securely'.

But the following response caught me so off-guard.I took a screencap of it ( I had provided my order number in the beginning, I omitted that from the screen cap):

[bigbadwolfe911]

With Amazon being as big as it is and so spread out with multiple shipping locations I would imagine it would be difficult if not impossible to track down and request special packaging for one individuals order. I personally have never received any blue or DVDs that were damaged from amazon and I order pretty much weekly from them. But I know others have complained of this problem as well but generally speaking I think they do pretty good and they are always easy to deal with if there is a problem.

[SpaceMind]

I order Blu-ray's from Amazon weekly as well. I have never received any damaged. They come in a variety of packaging from yellow bubble envelopes to cardboard boxes to their cardboard sleeves.

Not sure why you seem to always be receiving damaged cases.

[Lemmy Lugosi]

I'm one OCD-afflicted picky bastard, and I've returned only 2 or 3 items out of several hundred (perhaps over 1,000) during all my time doing business with Amazon.

Sounds like the problem might be of a more local nature on the OP's end (postal workers?).

[wormraper]

Originally Posted by ScooterMan

I'm one OCD-afflicted picky bastard, and I've returned only 2 or 3 items out of several hundred (perhaps over 1,000) during all my time doing business with Amazon.

Sounds like the problem might be of a more local nature on the OP's end (postal workers?).

He's in India so it gets sent a LOT farther and transferred a lot more.

[jm149]

I have asked twice, and Amazon is clear that they don't take special requests as far as packaging goes (and I guess we shouldn't expect them to). Of course they don't want items arriving damaged, so they pack everyone's order in a manner that they deem sufficient - but their goal is to do it as quickly and efficiently as possible.

I just think it would be nice if there was a way to make a note on your account, that would then alert the person packing to use a box.

[blu-ray_girl_fan]

Originally Posted by wormraper

He's in India so it gets sent a LOT farther and transferred a lot more.

You know what'd be funny?

If the Customer Service lady was also in India.

[srinivas1015]

Originally Posted by wormraper

He's in India so it gets sent a LOT farther and transferred a lot more.

This exactly.
I don't have to worry about postal workers though as Priority shipments are always delivered by DHL Express.
I'm not even that OCD that I complain to Amazon about a few roughed edges. What happens is that during transport other parcels are placed on mine and seeing how most blu-rays these days are housed in eco cases, the damage is severe.
Amazon won't even have to track down the specific warehouse and inform them. All they have to do is attach a note to my order (on the computer obviously ) saying that the items have to be packaged in a cardboard box.
WHoever handles the order will see it and take the appropriate steps required.

To avoid all this, Amazon should simply do away with yellow envelopes. They offer no protection what-so-ever. Just for the record, I don't go out asking them for replacements or refund. I've already bought loads of empty amarays to replace the damaged cases but one would get fed after a certain while.
For Example,

Avengers :
25$(item cost) + 10$ import fee + 20$ (priority shipping. This is much less per item as I've pre-ordered 11 more blu-rays)

It's 45$ total and I end up getting a damaged slipcover and case. It can really frustrating after a while especially when it can be avoided by using a cardboard box.
Amazon UK doesn't use these envelopes thankfully.