The Fugitive

[Rhylliam]

Originally Posted by aaron158

tbh I doubt they will replace the disc. I emailed wb one time asking for slipcovers and they were quite rude about it and out right refused. were as paramount and fox and Disney have always been helpful with I have asked them for stuff.

if u want the remastered version just buy it if u really need the dvd just buy a used copy of the dvd and make ur own combo pack. personaly I could careless about a dvd or digital copy.

Well I'm supposed to have a replacement disc on the way... I spoke to the contact name given to me by Warner's Facebook page, and when I emailed she asked for my address. I had asked another question buut did not get a reply.

[DoubleDownAgain]

Originally Posted by Rhylliam

Well I'm supposed to have a replacement disc on the way... I spoke to the contact name given to me by Warner's Facebook page, and when I emailed she asked for my address. I had asked another question buut did not get a reply.

Was it Candice? I emailed her on Saturday, I got her email from the other fugitive thread, but she hasn't emailed back.

[aaron158]

so they know about the issue but yet don't bother to recall the discs from stores or set up some kind of official replacement program.

[cfraser]

^ That was my point: the product described on the slipcover and on the case insert is not what is in the case. How much more of a blatant error can it be? A Mickey Mouse BD inside? I'd rather have that... Or do some of the 90th editions have the correct disc? Can't know that unless WB says for sure, they must know...which doesn't say much for their behavior to this point if they know they're all "defective". They ain't no Disney.

Clearly WB is hoping to get rid of this release in stores, because it will cost them money to have to replace them and surely they would prefer not to. i.e. the cost of replacement for the portion of purchasers who call in vs "scrapping" the whole lot.

I was bringing it up since I am speculating the 90th version is preventing the stores from stocking the true remastered version, since they look like the same thing and if the cases held what's advertised, the 90th would seem more attractive to consumers/retailers. More attractive to retailers as part of a display, rather than just as a stand-alone catalog re-issue. More attractive to consumers as a better deal.

All that said, a tangential Q: has even one reviewer for a major site seen the VC1 version of The Fugitive? One guy seems to deny it exists. It is hugely better than the original release PQ-wise. I think they fixed an error too. Of course the 20th version looks so great to them because they're all comparing to the original MP2 disaster. And sure the DTS-HD MA audio on the 20th should be better. I'm not downplaying the 20th release (because I haven't seen it), just saying it's likely a much smaller upgrade to VC1 owners.

[diskspinner]

Originally Posted by cfraser

I was bringing it up since I am speculating the 90th version is preventing the stores from stocking the true remastered version, since they look like the same thing and if the cases held what's advertised, the 90th would seem more attractive to consumers/retailers. More attractive to retailers as part of a display, rather than just as a stand-alone catalog re-issue. More attractive to consumers as a better deal.

Do you really think, they do that much analysis for one title?

[diskspinner]

Was anybody able to get replacement disc for Fugitive 90th Anniversary edition?

[DoubleDownAgain]

Originally Posted by diskspinner

Was anybody able to get replacement disc for Fugitive 90th Anniversary edition?

Nope. I emailed Candice Bracken at WB (Got her email from another thread) on Oct 5, the day I bought it, and haven't heard back. So I submitted a form at the WB website yesterday, haven't heard back yet.

This is where I submitted it:
http://www.warnerbros.com/help/customer-service.html


Anyone else hear anything back?

[diskspinner]

Originally Posted by DoubleDownAgain

Nope. I emailed Candice Bracken at WB (Got her email from another thread) on Oct 5, the day I bought it, and haven't heard back. So I submitted a form at the WB website yesterday, haven't heard back yet.

This is where I submitted it:
http://www.warnerbros.com/help/customer-service.html


Anyone else hear anything back?

She promised to send me an addressed envelop to my address 3 weeks back, but never sent. Initially she was responding fast. Now no response.
Also exceeded the return period.

[DoubleDownAgain]

Originally Posted by diskspinner

She promised to send me an addressed envelop to my address 3 weeks back, but never sent. Initially she was responding fast. Now no response.
Also exceeded the return period.

I just got an email from her a few minutes ago

Thank you for providing your address below; once we receive the new discs we will be sure to send one out to your attention.

[diskspinner]

Originally Posted by DoubleDownAgain

I just got an email from her a few minutes ago

So you do not need to send the wrong disc first?

[DoubleDownAgain]

Originally Posted by diskspinner

So you do not need to send the wrong disc first?

I don't know, I don't think so... that is the only thing I've heard. If i hear back I'll make sure to update this thread.

[cfraser]

Originally Posted by diskspinner

Do you really think, they do that much analysis for one title?

No, not really.

Still haven't read of anyone (in the forums) getting a replacement BD.

Every B&M I've been to still has the "90th mistake" on display, the only diff is all that series is $10 pretty much everywhere now, not just WM.

[DoubleDownAgain]

It's been almost four weeks since I heard from Candice at WB, so i went o email her back and noticed in her email that she is on Maternity leave starting Oct 31. Luckily she cc'd someone else at WB so I've replied asking for an update.

I'll post their response when I get it.

[JKR1963]

I got the wrong Fugitive disc in the combo pack at Walmart. I was also missing the X-RAY VISION Feature from my Target Canada version of Man of Steel digibook.

I contacted Target Canada and they gave me a Warner phone number which turned out to be in the US. I ended up e-mailing the lady and she said she will forward it to the Canadian office to deal with both issues. If I do not hear from them by the end of today, I am to contact her again.

I have not heard anything from Warner Canada yet today......and don't expect to either. If this is what happens, I will let the US lady know and see what she does.

It seems like Warner is ok with putting anything in the box........and too bad for you if you don't like it (because they know about all of this.......and ARE NOT pulling the disc's).

[DoubleDownAgain]

I got an email from Mona.Rozon@warnerbros.com Asking for my address as they have the discs in to ship.

[JKR1963]

Same here, my Fugitive disc has been shipped and they are working on getting me the correct Man of Steel disc with the X-RAY VISION feature.

[GP Legend]

So they are just mailing it to you without you mailing back the other disc? I have that Target exclusive for Man of Steel, too. So, do I just e-mail and tell them and they will e-mail me the proper disc?

[DoubleDownAgain]

They haven't asked for it back yet, Haven't hear back since I replied on the weekend. I'm not sure if they have a formal process, for either/both MOS & Fugitive replacements.

[JKR1963]

I got it yesterday......no I did not have to mail it back. The disc I got was the correct one.....but I suspect it is one that did not meet standards on the production line. When I looked at the play surface.......it is pitted and pock marked like the moon........not to impressed.

It came in a cardboard sleeve. I am still waiting to get a corrected Man of Steel extras disc.

[diskspinner]

Finally received the replacement disc...