Star Wars Rebels Season 2 Steelbook (Zavvi Exclusive) (UK)

[Porco Azzurro]

Originally Posted by ghornett

Porco, is that the white box thing thats just barely bigger than the steelbook? Or is it like corrugated cardboard.

The white boxes aren't perfect, but are corrugated cardboard at least. I've had damaged items in those before too.

But this Rebels S2 and my Hellboy II steels arrived in thin 'Lil' envelope' mailers. Literally just brown (1-layer)cardboard envelopes with rectangular ridges, the same kind Amazon use for single CD/DVD/BDs (in the UK at least).

There has to be a better way!

Having said that, it could be even worse, I received something else in a plastic/mylar bag today... (not from Zavvi).

[ghornett]

ugh great

[Monkeyspoons Revenge]

The worse thing about this is Zavvi are notoriously bad for refunds. They will more likely offer a minor discount than a refund. It could be bent in half and they’ll offer £2 back.

[GreatGreg]

The refunds depends on where you are.

[ConDers]

Zavvi charged me for this a week ago and still no dispatch email

[hariseldon]

Originally Posted by scwilson_11

Zavvi charged me for this a week ago and still no dispatch email

No email here either, but my order is marked shipped in teh Account history. I'd say 50/50 on ever getting a dispatch email from them, but the CC charge and Order seems to be pretty accurate though the order doesn't indicate the shipment date.

[hariseldon]

Originally Posted by scwilson_11

Zavvi charged me for this a week ago and still no dispatch email

No email here either, but my order is marked shipped in the Account history/Completed Order . I'd say 50/50 on ever getting a dispatch email from them, but the CC charge and Order seems to be pretty accurate though the order doesn't indicate the shipment date.

[ConDers]

Originally Posted by hariseldon

No email here either, but my order is marked shipped in the Account history/Completed Order . I'd say 50/50 on ever getting a dispatch email from them, but the CC charge and Order seems to be pretty accurate though the order doesn't indicate the shipment date.

Still showing processing for me, hopefully I'll get an email soon

[Deathbymonkeys]

Glad I saw this thread pop up and went and checked. Once again my card was declined for wrong address from them (its not). Switched to paypal and it went right through. They never sent an email saying it was messed up.

[CaptainWebber]

I genuinely never had a problem with Zavvi before. Just an EXTREMELY minor thing once over a late shipment, and they gave me a 10£ gift certificate.

[Lsalas76]

Originally Posted by scwilson_11

Zavvi charged me for this a week ago and still no dispatch email

I didn't get a dispatch email but I received one of the copies I preordered today. I had preordered two copies, one for my brother, and one for me. However when I got charged I only had money available in my account for one copy and received an email from Zavvi that I had to submit a new payment method because of that. I had funds the following day so I just submitted my old information and was charged for the second copy.

[hariseldon]

Originally Posted by scwilson_11

Still showing processing for me, hopefully I'll get an email soon

I'd contact them ASAP b/c that's extremely unusual to get the charge and not show dispatched within 24-28 hrs max

[ConDers]

Originally Posted by hariseldon

I'd contact them ASAP b/c that's extremely unusual to get the charge and not show dispatched within 24-28 hrs max

I'll definitely do that tomorrow then, I seriously hate dealing with their CS though

[Deathbymonkeys]

Originally Posted by CaptainWebber

I genuinely never had a problem with Zavvi before. Just an EXTREMELY minor thing once over a late shipment, and they gave me a 10£ gift certificate.

For years I had no problems but the last couple years just the same problem.

[Cplhicks]

Originally Posted by hariseldon

I'd contact them ASAP b/c that's extremely unusual to get the charge and not show dispatched within 24-28 hrs max

I actually contacted them yesterday because I was still stuck in processing and "awaiting stock" even though the site says ships in 24 hours. They said there was some issue with the order, apologized, and said they would try to get it shipped out soon. We'll see. Should've just ordered it on release, apparently. That's what I get for preordering early...

[ghornett]

I contacted them just now and got this:

"I am sorry to hear that your order has not been despatched. I have escalated this to our operations team to investigate and we will get this order pushed out to you ASAP"

Its lame that I preordered on 7/22 and still hasn't shipped where if I ordered today it would "ship within 24 hours". I guess I wont preorder anymore as most of the time if something goes out of stock it comes back anyway.

[DK1979]

some c/p reply here...

Sorry this hasn't been sent yet, we are awaiting stock from the manufacturer and experienced an unexpected delay. Once we have the stock, we'll send it promptly.

[kryptonite1970]

8B196472-4EC0-45A4-933D-59A7A8C7BF08.jpg

[Cplhicks]

I was charged for this on 9/5. And still no dispatch email even after contacting CS yesterday. Ugh. I should cancel my order and reorder it, it would be faster except getting a refund for the first order would probably be a huge pain.

[CaptainWebber]

Originally Posted by kryptonite1970

Attachment 207908

GIVE. Now.

(Mine might end up getting delayed thanks to that damn hurricane)