2001:A Space Odyssey 4K Steelbook (Limited Edition) (UK) - Page 3 - Blu-ray Forum

Marcus Aurelius · 10-19-2018, 02:01 PM

I just contacted them and this is the conversation I had with a CS representative.

Me: This concerns the 4K steelbook release of 2001. The order is Order # 205-********-******8. It is not being listed on the Amazon UK website. Will I still be getting a copy on the 28th of October ?

You're now connected to X from Amazon.co.uk

X: Hello B, my name is X I would like to help you today.
Yes, you will get the item on 29th Oct as estimated delivery mentioned.

Me: Thank you. I am asking because as a prolific collector on the forum bluray.com many people who have ordered this item with Amazon instead of Zaavi and HMV due to the lower price (£5 to be exact) have had their orders cancelled. Is this due to a stock allocation issue ? Namely that people who ordered this later than me for example cannot be supplied ?

X: No worries about that you will get the order as mentioned to you.
Once we get the order we will ship the item and sent you by 29th Oct.

Me: Okay then. That is good for me. But can I ask you did Amazon receive a fixed number of units and they were all sold out which meant later orders from customers had to be cancelled because they could not be supplied ? This is going to be a very popular release being a seminal film and Zaavi and HMV have also sold out. Which means those people who have had their orders cancelled are in a bit of a fix at present.

X: As you order this as pre-order we will definitely help you by getting the delivery on time.We will definitely check how many customers has ordered as preorder and get the stock and delivery the items first to pre-order customers.

Me: Well that does answer my question if I infer that those that ordered first will get copies and those who unfortunately ordered later may not. Thanks again for your time and help and take care. Goodbye.

X: Is there anything else I can help you with?

Me: No that is all. I just wanted assurance that I would get my copy as I said many others have had theirs cancelled and they can no longer obtain the item from other retailers. And they are not happy bunnies. Thanks again.

So I will wait with bated breath as I have ordered the steelbook and digipack. Perhaps as I mentioned in the conversation they ran out of stock so that customers who decided to order the steelbook later simply could not have their orders fulfilled. It's pretty abominable though and given that HMV and Zaavi have sold out it leaves them if they really want the steelbook release in the hands of those abominations known as scalpers.

They and this includes you SpeakertoAnimals should complain vehemently explain the situation and perhaps you can get a voucher from them as some recompense.

Andrew354 · 10-19-2018, 02:33 PM

This is very odd.

I got one of those emails yesterday saying my order has been cancelled and yet when I checked my account today the order is still open and listed as being delivered on the release date.

I guess I will just wait and see what happens then.

Bloody Amazon again

mindset · 10-19-2018, 04:31 PM

Amazon cancelled my September preorder too, so I enquired about it and here is an extract:

Me: I've received a message from amazon cancelling my pre-order for this item. I'm EXTREMELY disappointed!

amazon: Please do not worry at all about it, I will look into this for you and will help you as well.

Me: I hope so TYVM

amazon: I have checked this for you and found that this item has been cancelled by our internal team as we are no longer able to obtain stock from our supplier. But you need not to worry in this case because we have an alternative version available to order
https://www.amazon.co.uk/gp/product/B07...(See full link)
Please look at this for me

Me: Yes that is the regular release. I wanted the steelbook. My problem is that amazon have left it so late to cancel this....very very late....that hmv/zavvi etc have now sold out! So I can no longer get what I want even if I tried. My complaint is that if amazon can't fulfil their orders at least give customers a chance to get it elsewhere. I now know I can't depend on amazon for preorders, which is very annoying

amazon: Just a moment please I have checked this and reboot the page and found that there is no problem with this order and it is totally fine and will deliver you on Estimated Delivery Date: Monday, 5 November 2018
I am sorry for the inconvenience caused, it seems that this email has been sent to you by mistake.

Me: really!? er WOW well that is a huge relief TYVM

amazon: You are most welcome.
You will be charge for this order on Friday, 2 November 2018

Me: Great thanks so much!

It looks like they have oversold their allocation and hoping cancellations will simply be accepted. I think the maxim 'if you don't ask, you don't get' applies here.

Desk. · 10-19-2018, 06:09 PM

Well, I phoned up Amazon to query my order, the guy went off to look into it, then came back and told me that sadly stock wasn't available and advised me to cancel the order.

Interestingly, I'd floated the idea that if I couldn't get it from Amazon I'd be left looking to buy it elsewhere, which is what the guy advised me to do when he came back.

I'm wondering if anyone who doesn't actually cancel their order may still end up getting this, and where does that leave you if you've managed to find one somewhere else?

Desk

ZombAid · 10-19-2018, 08:57 PM

Quote:

Originally Posted by Marcus Aurelius

I just contacted them and this is the conversation I had with a CS representative.

What day did you order?
Just curious because I want to write the support as well.
My order is still pending, but got the cancel mail as well...

SpeakerToAnimals · 10-19-2018, 10:55 PM

I contacted them. Some robot offered apologies and understanding. I’ll have to see if any scalper on eBay accepts apologies and understanding instead of PayPal

malcy30 · 10-19-2018, 10:58 PM

Well I got a probably erroneous shipped email from Entertainment Store on eBay. Had a big order to use one of the recent eBay vouchers.

Quite a few items already arrived but they claimed 2001 and Braveheart 4K shipped which must be wrong as another month until that comes out. Matrix Trilogy 4K is still pending though.

All very confusing.

SpeakerToAnimals · 10-19-2018, 11:05 PM

I’ve also cancelled my John Carpenter 4k special editions from them. I have the steelbooks on order from Zavvi so I was going to cancel them anyway but I wanted them to watch themselves lose £29.99 every time they made an unhelpful response.

I might preorder loads of shit from them now just so I can f*ck with them when they let me down.

SpeakerToAnimals · 10-19-2018, 11:14 PM

I’ve just cancelled my Zatoichi boxset too. I know it’s just a drop in the ocean to Amazon but this f*ck up just cost them nearly £250.

Eusthenopteron · 10-20-2018, 06:17 AM

Wow sorry to hear so many people having problems with Amazon over this. I remember when this was added to their website and noticed the cheaper price. I just don’t trust Amazon with collectible releases after being burned badly a few years ago. So I kept my HMV pre-order. So glad I did. Amazon has really gone downhill in my opinion.

ZombAid · 10-20-2018, 08:09 AM

So, I've just contacted the amazon.co.uk customer service per chat and this was what came out:

Hello,

I got an email regarding Order # 205-XXXXXXXX-XXX and it seems very strange to me.

Just wanted to check, that my order is being processed normal.

You're now connected to X from Amazon.co.uk

X: Hello, my name is X. I'll be happy to help you.
I'm really sorry for inconvenience you had.
Don't worry, I will do everything possible to resolve this.
Could you please allow me a couple of minutes to check this for you?

Me: of course!

X: Thanks for waiting.

Me: no problem.

X: I have checked and can see that your order is fine and you will get this order with Estimated Delivery Date: Monday, 5 November 2018 - Tuesday, 6 November 2018.
For this inconvenience, I have waived off the delivery charges from the new order as well.

Me: That is very kind of you, my good sir!
I wish you a nice weekend!

X: You've been very patient, and Thanks a lot for your understanding.
You are welcome. Is there anything else I can help you with ?

Me: Nope, happy as I can be.

X: It's my pleasure talking to you.
I wish you a lovely day ahead.
Take care & Bye-Bye.

So it seems that the people who still have it pending, should be safe.
I just hope so...

Marcus Aurelius · 10-20-2018, 10:38 AM

Quote:

Originally Posted by ZombAid

What day did you order?
Just curious because I want to write the support as well.
My order is still pending, but got the cancel mail as well...

I ordered mine on the sixth of September ZombAid. Perhaps that can be used as some sort of reference point. Until it is in hand I still have the possibility to contend with that it may still be cancelled. If it is I will kick up a fuss. Good for SpeakerToAnimals.

If you could send an e-mail to them and notify them that they have lost such a significant amount of custom it may teach them not to be so flippant in cancelling orders simply because of errors in stock allocation.

Desk. · 10-20-2018, 10:57 AM

Quote:

Originally Posted by ZombAid

So, I've just contacted the amazon.co.uk customer service per chat and this was what came out:

How do you access live chat with Amazon.co.uk?

Desk

Andrew354 · 10-20-2018, 01:16 PM

Quote:

Originally Posted by Marcus Aurelius

I ordered mine on the sixth of September ZombAid. Perhaps that can be used as some sort of reference point. Until it is in hand I still have the possibility to contend with that it may still be cancelled. If it is I will kick up a fuss. Good for SpeakerToAnimals.

If you could send an e-mail to them and notify them that they have lost such a significant amount of custom it may teach them not to be so flippant in cancelling orders simply because of errors in stock allocation.

I also pre-ordered mine on the 6th - I think that was the day it went live.
I seem to remember being quick off the mark getting my pre-order in which is why I was surprised to get a cancellation email.

They were still taking orders for this just a couple of weeks ago so if they had sold all their stock allocation then those of us who ordered early should be protected from cancellations - if it's limited it should be first come first served.

My order is still open however so I'm starting to think that some of us received cancellation emails by mistake.

SpeakerToAnimals · 10-20-2018, 02:00 PM

I ordered it the day it went live on Amazon.

SpeakerToAnimals · 10-20-2018, 02:02 PM

Has anyone got an actual email address for Amazon I can complain to? Their online complaint procedure doesn’t give me the opportunity to express my anger and the fact I am cancelling other orders from them.

Usure · 10-20-2018, 02:10 PM

thank you for this thread. l too received the email, so l began watch for the live notice over at bestbuy for their release of this steelbook. but like you all said, i checked my orders at Amazon, and see that's it's still scheduled to arrive Nov. 5 - 7. l guess i'll wait and see as well.

TheHutt · 10-20-2018, 04:19 PM

Same here. Got cancellation mail + steelbook still in open orders.

Desk. · 10-20-2018, 05:59 PM

I wrote to Amazon customer service checking on the status of my order, and sadly this was the response...

Quote:

From your e-mail I understand that you've received a genuine e-mail and you wish to have an update for your order.

Please be informed that when we contacted the supplier for an update they informed us that they haven't been able to source this item.

We had planned on receiving this item from our supplier. I apologise for any inconvenience caused.

As we can't supply this item, your order will be cancelled automatically by our internal team and you have not been charged for it.

My order is still showing as live at present, but I'm expecting it to go.

Desk

ZombAid · 10-20-2018, 07:36 PM

I've ordered on the 6th as well.

Quote:

Originally Posted by Desk.

How do you access live chat with Amazon.co.uk?

Desk

Just type Amazon.co.uk customer service in Google and the contact us link. Click on the order you want to complain about and then you can choose how you want to contact them.

Quote:

Originally Posted by Marcus Aurelius

I ordered mine on the sixth of September ZombAid. Perhaps that can be used as some sort of reference point. Until it is in hand I still have the possibility to contend with that it may still be cancelled. If it is I will kick up a fuss. Good for SpeakerToAnimals.

If you could send an e-mail to them and notify them that they have lost such a significant amount of custom it may teach them not to be so flippant in cancelling orders simply because of errors in stock allocation.

You won't be the only one ;-)

10-19-2018, 10:55 PM	#46
SpeakerToAnimals Active Member Member since:Sep 2018	I contacted them. Some robot offered apologies and understanding. I’ll have to see if any scalper on eBay accepts apologies and understanding instead of PayPal Last edited by SpeakerToAnimals; 10-19-2018 at 10:59 PM.

10-19-2018, 11:05 PM	#48
SpeakerToAnimals Active Member Member since:Sep 2018	I’ve also cancelled my John Carpenter 4k special editions from them. I have the steelbooks on order from Zavvi so I was going to cancel them anyway but I wanted them to watch themselves lose £29.99 every time they made an unhelpful response. I might preorder loads of shit from them now just so I can fck with them when they let me down. Last edited by SpeakerToAnimals; 10-19-2018 at 11:08 PM. Reason: Amendment needed*

10-19-2018, 02:01 PM	#41
Marcus Aurelius Expert Member Top contributor Member since:Sep 2012 Location:Watford 4K collection:184 Blu-ray collection:2989 Trading Score:6	I just contacted them and this is the conversation I had with a CS representative. Me: This concerns the 4K steelbook release of 2001. The order is Order # 205-******-****8. It is not being listed on the Amazon UK website. Will I still be getting a copy on the 28th of October ? You're now connected to X from Amazon.co.uk X: Hello B, my name is X I would like to help you today. Yes, you will get the item on 29th Oct as estimated delivery mentioned. Me: Thank you. I am asking because as a prolific collector on the forum bluray.com many people who have ordered this item with Amazon instead of Zaavi and HMV due to the lower price (£5 to be exact) have had their orders cancelled. Is this due to a stock allocation issue ? Namely that people who ordered this later than me for example cannot be supplied ? X: No worries about that you will get the order as mentioned to you. Once we get the order we will ship the item and sent you by 29th Oct. Me: Okay then. That is good for me. But can I ask you did Amazon receive a fixed number of units and they were all sold out which meant later orders from customers had to be cancelled because they could not be supplied ? This is going to be a very popular release being a seminal film and Zaavi and HMV have also sold out. Which means those people who have had their orders cancelled are in a bit of a fix at present. X: As you order this as pre-order we will definitely help you by getting the delivery on time.We will definitely check how many customers has ordered as preorder and get the stock and delivery the items first to pre-order customers. Me: Well that does answer my question if I infer that those that ordered first will get copies and those who unfortunately ordered later may not. Thanks again for your time and help and take care. Goodbye. X: Is there anything else I can help you with? Me: No that is all. I just wanted assurance that I would get my copy as I said many others have had theirs cancelled and they can no longer obtain the item from other retailers. And they are not happy bunnies. Thanks again. So I will wait with bated breath as I have ordered the steelbook and digipack. Perhaps as I mentioned in the conversation they ran out of stock so that customers who decided to order the steelbook later simply could not have their orders fulfilled. It's pretty abominable though and given that HMV and Zaavi have sold out it leaves them if they really want the steelbook release in the hands of those abominations known as scalpers. They and this includes you SpeakertoAnimals should complain vehemently explain the situation and perhaps you can get a voucher from them as some recompense.

10-19-2018, 02:33 PM	#42
Andrew354 Expert Member Top contributor Member since:Feb 2015 Location:Cardiff, UK 4K collection:1 Blu-ray collection:2564 DVD collection:2122	This is very odd. I got one of those emails yesterday saying my order has been cancelled and yet when I checked my account today the order is still open and listed as being delivered on the release date. I guess I will just wait and see what happens then. Bloody Amazon again

10-19-2018, 04:31 PM	#43
mindset Senior Member Top contributor Member since:Feb 2017 4K collection:501 Blu-ray collection:2071	Amazon cancelled my September preorder too, so I enquired about it and here is an extract: Me: I've received a message from amazon cancelling my pre-order for this item. I'm EXTREMELY disappointed! amazon: Please do not worry at all about it, I will look into this for you and will help you as well. Me: I hope so TYVM amazon: I have checked this for you and found that this item has been cancelled by our internal team as we are no longer able to obtain stock from our supplier. But you need not to worry in this case because we have an alternative version available to order https://www.amazon.co.uk/gp/product/B07...(See full link) Please look at this for me Me: Yes that is the regular release. I wanted the steelbook. My problem is that amazon have left it so late to cancel this....very very late....that hmv/zavvi etc have now sold out! So I can no longer get what I want even if I tried. My complaint is that if amazon can't fulfil their orders at least give customers a chance to get it elsewhere. I now know I can't depend on amazon for preorders, which is very annoying amazon: Just a moment please I have checked this and reboot the page and found that there is no problem with this order and it is totally fine and will deliver you on Estimated Delivery Date: Monday, 5 November 2018 I am sorry for the inconvenience caused, it seems that this email has been sent to you by mistake. Me: really!? er WOW well that is a huge relief TYVM amazon: You are most welcome. You will be charge for this order on Friday, 2 November 2018 Me: Great thanks so much! It looks like they have oversold their allocation and hoping cancellations will simply be accepted. I think the maxim 'if you don't ask, you don't get' applies here.

10-19-2018, 06:09 PM	#44
Desk. Expert Member Member since:Apr 2015 4K collection:475 Blu-ray collection:1204	Well, I phoned up Amazon to query my order, the guy went off to look into it, then came back and told me that sadly stock wasn't available and advised me to cancel the order. Interestingly, I'd floated the idea that if I couldn't get it from Amazon I'd be left looking to buy it elsewhere, which is what the guy advised me to do when he came back. I'm wondering if anyone who doesn't actually cancel their order may still end up getting this, and where does that leave you if you've managed to find one somewhere else? Desk

10-19-2018, 10:58 PM	#47
malcy30 Blu-ray Ninja Top contributor Member since:Jan 2011 Location:Somewhere in the South Blu-ray collection:- DVD collection:- Trading Score:1	Well I got a probably erroneous shipped email from Entertainment Store on eBay. Had a big order to use one of the recent eBay vouchers. Quite a few items already arrived but they claimed 2001 and Braveheart 4K shipped which must be wrong as another month until that comes out. Matrix Trilogy 4K is still pending though. All very confusing.

10-19-2018, 11:14 PM	#49
SpeakerToAnimals Active Member Member since:Sep 2018	I’ve just cancelled my Zatoichi boxset too. I know it’s just a drop in the ocean to Amazon but this f*ck up just cost them nearly £250.

10-20-2018, 06:17 AM	#50
Eusthenopteron Expert Member Top contributor Member since:Nov 2010 Location:Darlington, County Durham 4K collection:355 Blu-ray collection:950 DVD collection:57 Blu-ray reviews:2	Wow sorry to hear so many people having problems with Amazon over this. I remember when this was added to their website and noticed the cheaper price. I just don’t trust Amazon with collectible releases after being burned badly a few years ago. So I kept my HMV pre-order. So glad I did. Amazon has really gone downhill in my opinion.

10-20-2018, 08:09 AM	#51
ZombAid Senior Member Member since:Aug 2017 Location:Berlin. Germany. Trading Score:2	So, I've just contacted the amazon.co.uk customer service per chat and this was what came out: Hello, I got an email regarding Order # 205-XXXXXXXX-XXX and it seems very strange to me. Just wanted to check, that my order is being processed normal. You're now connected to X from Amazon.co.uk X: Hello, my name is X. I'll be happy to help you. I'm really sorry for inconvenience you had. Don't worry, I will do everything possible to resolve this. Could you please allow me a couple of minutes to check this for you? Me: of course! X: Thanks for waiting. Me: no problem. X: I have checked and can see that your order is fine and you will get this order with Estimated Delivery Date: Monday, 5 November 2018 - Tuesday, 6 November 2018. For this inconvenience, I have waived off the delivery charges from the new order as well. Me: That is very kind of you, my good sir! I wish you a nice weekend! X: You've been very patient, and Thanks a lot for your understanding. You are welcome. Is there anything else I can help you with ? Me: Nope, happy as I can be. X: It's my pleasure talking to you. I wish you a lovely day ahead. Take care & Bye-Bye. So it seems that the people who still have it pending, should be safe. I just hope so...

10-20-2018, 02:00 PM	#55
SpeakerToAnimals Active Member Member since:Sep 2018	I ordered it the day it went live on Amazon.

10-20-2018, 02:02 PM	#56
SpeakerToAnimals Active Member Member since:Sep 2018	Has anyone got an actual email address for Amazon I can complain to? Their online complaint procedure doesn’t give me the opportunity to express my anger and the fact I am cancelling other orders from them.

10-20-2018, 02:10 PM	#57
Usure Expert Member Member since:Dec 2012 Location:336 Trading Score:1	thank you for this thread. l too received the email, so l began watch for the live notice over at bestbuy for their release of this steelbook. but like you all said, i checked my orders at Amazon, and see that's it's still scheduled to arrive Nov. 5 - 7. l guess i'll wait and see as well.

10-20-2018, 04:19 PM	#58
TheHutt Blu-ray Samurai Top contributor Member since:Jun 2010 Trading Score:1	Same here. Got cancellation mail + steelbook still in open orders.

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