Unobstructed View - Page 3 - Blu-ray Forum

Deadend45 · 11-09-2021, 09:07 PM

Quote:

Originally Posted by TolerancEJ

2 movies were missing from my order although they were marked as shipped. Thru sent the missing stock with my Criterion/Arrow order.

Thats not the same as no response to emails about out of stock never being delivered (i.e. for months) which is what all the negative posts are about.

jee · 11-10-2021, 01:21 PM

Quote:

Originally Posted by RCRochester

What method did you use to pay? File a claim with your credit card or PayPal or bank, or whomever. I don't think they've run off with your money and will never send the item, but there's no excuse for you having to wait that long.

Got a response after emailing all 4 addresses like previously suggested. That response included an apology and a confirmation of Kwaidan being shipped.

Thanks for the advice earlier. I managed to cancel my Amazon order in time as well.

Deadend45 · 11-10-2021, 01:26 PM

Quote:

Originally Posted by jee

Got a response after emailing all 4 addresses like previously suggested. That response included an apology and a confirmation of Kwaidan being shipped.

Who did you get a response from? The only one I had not emailed previously was steve.

jee · 11-12-2021, 11:42 AM

Quote:

Originally Posted by Deadend45

Who did you get a response from? The only one I had not emailed previously was steve.

Dory Miller <dory@unobstructedview.com>

Psychosmeg · 11-14-2021, 06:54 PM

Quote:

Originally Posted by TolerancEJ

Grindhouse is not shipping to Canada any longer.

I guess DiabolikDVD is the only way to go, thats a shame though.

Psychosmeg · 11-14-2021, 06:58 PM

Quote:

Originally Posted by cardiac161

To contact UV, make sure you email (meaning send to ALL):
uvservice@unobstructedview.com
info@unobstructedview.com
steve@unobstructedview.com
kerry@unobstructedview.com

I just cancelled all my remaining pre-orders fm UV and they've sent me the refunds. I've pretty much had it with their crap and would rather pay more to order elsewhere.

If this company doesn't smarten up, they will lose a lot of customers. I cancelled all my Pre orders as well, there was one title in which it took 2 months to finally ship.

Psychosmeg · 11-14-2021, 07:05 PM

Quote:

Originally Posted by Deadend45

Who did you get a response from? The only one I had not emailed previously was steve.

I have been getting reposes to my emails from Dory

TolerancEJ · 11-14-2021, 10:21 PM

Quote:

Originally Posted by Psychosmeg

I guess DiabolikDVD is the only way to go, thats a shame though.

True. I bought from Grindhouse many times in the past. Too bad.

Psychosmeg · 11-15-2021, 03:40 PM

Quote:

Originally Posted by TolerancEJ

True. I bought from Grindhouse many times in the past. Too bad.

I was looking at their Black Friday Sale which has started today, and really good titles at a great low price.

Psychosmeg · 11-17-2021, 04:58 PM

I sent another email to unorganized View, received a message saying that they are overwhelmed by emails and I wonder what from. This company is really pissing me off and sounds like a lot of others as well, I have never known a company so Unorganized and right after they changed their website as before I never had any problems with them.

Deadend45 · 11-18-2021, 01:02 AM

UV reminds me of a client company I had when I was freelancing. One of the times I went to their office their receptionist was complaining to the office personal they had just lost a business customer because nobody replied to the email she forwarded to the staff.

The staff said nothing and continued to drink beer at their desk including the boss who had a big fish in a little tank which kept staring at me.

I swear the fish was the most attentive of anybody there.

balthazar_bee · 11-25-2021, 04:03 PM

My initial experiences with this company were largely favourable, but holy cow, things have taken a turn.

I ordered a couple of in-stock movies three weeks ago, have heard nothing, nor have I received Kolchak, which I'd preordered weeks before its release date. They haven't replied to my polite inquiry of a week ago.

Also wasn't all that impressed with the squished up bubble-wrap envelope in which the Maniac Cops arrived. Don't really care about slipcovers, but it'd be nice if they weren't bent along the spine.

Deadend45 · 11-26-2021, 01:22 AM

Quote:

Originally Posted by balthazar_bee

I ordered a couple of in-stock movies three weeks ago, have heard nothing

Probably like with me the items were OOS by the time they got around to trying to fill your order.

andicus · 11-26-2021, 06:52 PM

FWIW, for those emailing the 4 addresses, according to the email from UV, for Black Friday, Kerry and Steve are both leaving the company.

In my own enquiries, I have also received replies from Dory. I don't know if she's the only CS person, but if so she is probably quite overwhelmed.

Hopefully they get things in order, at UV. They have a great selection and sometimes excellent sales. Of course, these things don't mean much if you don't get what you've ordered.

Deadend45 · 11-27-2021, 12:40 AM

The inability to fill even simple orders started many months ago not lately and with $150 required to get free shipping there is no point ordering from the site anymore.

Lozin · 11-27-2021, 01:01 AM

I had good luck getting in touch with them via Twitter

andicus · 11-27-2021, 04:52 AM

Quote:

Originally Posted by Deadend45

The inability to fill even simple orders started many months ago not lately and with $150 required to get free shipping there is no point ordering from the site anymore.

I'm not sure if that's a response to my post, but I certainly didn't imply that fulfilment is a recent issue. I'm well aware that it is not. It's been a long time problem with ordering from UV. It's particularly frustrating because the owner of UV sent out an email, in August, stating that these issues (including fulfilment, customer support, and turnaround) had been rectified. I found that encouraging, but have not experienced it, and have read a lot of the same complaints from others.

The main point of my post was to make people aware that two of the email addresses they may have found helpful will no longer be useful.

Regarding free shipping, yeah, it's a very high limit, but some of their sales (particularly the KL sale) have been substantial enough that even the $3.50 shipping fee has been tolerable.

Dr. Humbert · 11-27-2021, 08:30 PM

A quick glance at their FB page sums it up perfectly...

https://ibb.co/k8KZsWR
https://ibb.co/GFgZZm6
https://ibb.co/WPdfZ4b

GoodAsBlu · 11-28-2021, 09:08 AM

Yeah, having two people leave with 20 years experience in the same month, tells me something is not right behind the scenes. Let's hope they can get things in order because it's been too long that these same issues have persisted now.

TolerancEJ · 11-28-2021, 02:13 PM

Maybe those 2 will start their own company. Kerry is the only person to reply to any of my messages.

11-17-2021, 04:58 PM	#50
Psychosmeg Expert Member Member since:Aug 2019 Location:B.C, Canada 4K collection:249 Blu-ray collection:2522 DVD collection:577	I sent another email to unorganized View, received a message saying that they are overwhelmed by emails and I wonder what from. This company is really pissing me off and sounds like a lot of others as well, I have never known a company so Unorganized and right after they changed their website as before I never had any problems with them.

11-18-2021, 01:02 AM	#51
Deadend45 Blu-ray Samurai Member since:Mar 2019 Location:Canada 4K collection:- Blu-ray collection:-	UV reminds me of a client company I had when I was freelancing. One of the times I went to their office their receptionist was complaining to the office personal they had just lost a business customer because nobody replied to the email she forwarded to the staff. The staff said nothing and continued to drink beer at their desk including the boss who had a big fish in a little tank which kept staring at me. I swear the fish was the most attentive of anybody there.

11-25-2021, 04:03 PM	#52
balthazar_bee Blu-ray Samurai Member since:Feb 2011	My initial experiences with this company were largely favourable, but holy cow, things have taken a turn. I ordered a couple of in-stock movies three weeks ago, have heard nothing, nor have I received Kolchak, which I'd preordered weeks before its release date. They haven't replied to my polite inquiry of a week ago. Also wasn't all that impressed with the squished up bubble-wrap envelope in which the Maniac Cops arrived. Don't really care about slipcovers, but it'd be nice if they weren't bent along the spine.

11-26-2021, 06:52 PM	#54
andicus Junior Member Member since:Dec 2010 Location:Niagara Region, Ontario Blu-ray collection:143	FWIW, for those emailing the 4 addresses, according to the email from UV, for Black Friday, Kerry and Steve are both leaving the company. In my own enquiries, I have also received replies from Dory. I don't know if she's the only CS person, but if so she is probably quite overwhelmed. Hopefully they get things in order, at UV. They have a great selection and sometimes excellent sales. Of course, these things don't mean much if you don't get what you've ordered.

11-27-2021, 12:40 AM	#55
Deadend45 Blu-ray Samurai Member since:Mar 2019 Location:Canada 4K collection:- Blu-ray collection:-	The inability to fill even simple orders started many months ago not lately and with $150 required to get free shipping there is no point ordering from the site anymore.

11-27-2021, 01:01 AM	#56
Lozin Senior Member Member since:Sep 2017 4K collection:225 Blu-ray collection:1234 DVD collection:415 Digital collection:84 iTunes collection:323	I had good luck getting in touch with them via Twitter

11-27-2021, 08:30 PM	#58
Dr. Humbert Special Member Member since:Nov 2011 4K collection:202 Blu-ray collection:1132 DVD collection:119 Blu-ray reviews:1 Trading Score:1	A quick glance at their FB page sums it up perfectly... https://ibb.co/k8KZsWR https://ibb.co/GFgZZm6 https://ibb.co/WPdfZ4b

11-28-2021, 09:08 AM	#59
GoodAsBlu Senior Member Member since:Jan 2016 Location:Toronto 4K collection:57 Blu-ray collection:1982 Trading Score:6	Yeah, having two people leave with 20 years experience in the same month, tells me something is not right behind the scenes. Let's hope they can get things in order because it's been too long that these same issues have persisted now.

11-28-2021, 02:13 PM	#60
TolerancEJ Blu-ray Guru Member since:Jun 2020 Location:Vancouver, BC Canada Blu-ray collection:30	Maybe those 2 will start their own company. Kerry is the only person to reply to any of my messages.

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