Rocky / Rocky II 4K UHDs coming in February 2023

[andreasy969]

I received a response re. me checking back re. the replacement another time.

mit großem Bedauern müssen wir Ihnen mitteilen, dass die angekündigte Umtauschaktion für die 4K-Produkte zu den ROCKY I-IV Filmen doch nicht stattfinden kann.
Leider wurde von unserem Partner-Studio MGM, für das wir die ROCKY-Filme anhand eines Lizenzdeals in Deutschland vertreiben, festgestellt, dass die Original-Tonspuren nicht mehr verfügbar waren. Ein Versuch, die vorhandenen Tonspuren künstlich digital nachzubearbeiten, hat leider nicht zu der gewünschten Qualität geführt. Die Tonspuren klingen nunmehr blechern.

Wir möchten Ihnen auf keinen Fall noch einmal ein nicht-einwandfreies Produkt anbieten, daher müssen wir leider von einer Replikation der neuen Master Abstand nehmen und Ihnen stattdessen die Möglichkeit geben, Ihre Produkte vollständig zurückzugeben und Ihr Geld zurückzuerhalten.
Deshalb wenden Sie sich bitte mit Ihrem Artikel und dem dazugehörigen Kaufbeleg bis zum 31.12.2024 an den Verkäufer, über den Sie diesen bezogen haben.

Außerdem haben wir entschieden, die Filme ROCKY V und ROCKY VI für den deutschen Markt nicht herauszubringen, da wir nicht 100%ig sicher sein können, dass die uns angelieferten Master einwandfrei wären.

Wir möchten Sie noch einmal aufrichtig um Entschuldigung bitten für all die Unannehmlichkeiten, die Sie mit diesen Produkten hatten. Wir werden alles uns Mögliche tun, damit so etwas in der Zukunft nicht mehr vorkommt.

Mit freundlichen Grüßen,
Ihr Warner Bros. Home Entertainment Team

google translate

It is with great regret that we have to inform you that the announced exchange campaign for the 4K products for the ROCKY I-IV films cannot take place.
Unfortunately, our partner studio MGM, for whom we distribute the ROCKY films in Germany through a licensing deal, discovered that the original soundtracks were no longer available. Unfortunately, an attempt to artificially digitally rework the existing audio tracks did not produce the desired quality. The soundtracks now sound tinny.

We definitely don't want to offer you a non-perfect product again, so unfortunately we have to refrain from replicating the new masters and instead give you the opportunity to return your products in full and get your money back.
Therefore, please contact the seller you purchased it from with your item and the corresponding proof of purchase by December 31, 2024.

We have also decided not to release the films ROCKY V and ROCKY VI for the German market because we cannot be 100% sure that the masters supplied to us would be flawless.

We would like to once again sincerely apologize for any inconvenience you may have had with these products. We will do everything we can to ensure that something like this doesn't happen again in the future.

What's interesting is that it says Warner Bros. at the end now. Previously it always said "Ihr Universal Pictures Team", so maybe they really had Warner answer instead. Which would be totally understandable actually. It would also explain why it took longer than the last times.

Anyway, I will just have to accept the explanation re. the original audio, they are also offering to return it till 31.12.2024 (I guess both jpc and Saturn would have to accept it) and above all they do apologize, which I can only accept then. So it is what it is and I'll just stick with the German steels now.

[HeavyHitter]

Appreciate their transparency on the audio acknowledging the failed attempt to 'artificially digitally rework' but why couldn't they have just utilized the LD tracks and call it a day? Of course, this question can be asked for countless titles.

[Marv Inc.]

Anyone tried emailing Warner UK to get replacement discs now they have fixed them?

[Marv Inc.]

Contacted WB UK today and got a reply half an hour later to say they will send the replacement discs in 4 - 6 weeks.

That was easier than expected.

[Geoff D]

Originally Posted by Marv Inc.

Contacted WB UK today and got a reply half an hour later to say they will send the replacement discs in 4 - 6 weeks.

That was easier than expected.

What email addy did ye use?

[Marv Inc.]

wbcustomerservices@technicolor.com

Obviously you need to attach a copy of your order invoice from which ever retailer you purchased it from.

[andreasy969]

Originally Posted by Marv Inc.

Contacted WB UK today and got a reply half an hour later to say they will send the replacement discs in 4 - 6 weeks.

That was easier than expected.

Universal Germany meanwhile still says FU when you contact them about it. Mind you that I for one didn't even receive another response, but someone else got this:

wir können Ihnen keine andere Antwort geben. In Deutschland wird es keine Umtauschaktion geben. Der Deutsche Ton klingt blechern, weil er künstlich verzerrt wurde. Das entspricht nicht unserem Qualitätsstandard.

google translate

we cannot give you any other answer. There will be no exchange campaign in Germany. The German sound sounds tinny because it has been artificially distorted. This does not meet our quality standards.

And referring to "quality standards" in regard to not fixing the errors is something. At least they made it clear now that the "blechern" was re. the German audio (and the FU is re. the other errors.)

[Marv Inc.]

Got my replacement's today.

They sent me a whole new boxset I was just expecting the discs in sleeves.

[andreasy969]

The Universal/Warner Germany crap just reached a new dimension since according to a comment here: https://blu-ray-rezensionen.net/rocky-4k-uhd/

even the supposedly unfixable blechern German audio of 1 and 2 is fixed now! What a joke. I have my money back for 2, 3 and 4 already (thx @ jpc!) and am stil trying to get my money back for part 1 from fooking Saturn (don't buy there) as well, but the way Universal Germany is shitting on German customers is just unbelievable. Having said that, Warner US also sends replacements to German customers for non-US discs, but the German support is the biggest joke ever.

[nicwood]

Originally Posted by andreasy969

The Universal/Warner Germany crap just reached a new dimension since according to a comment here: https://blu-ray-rezensionen.net/rocky-4k-uhd/

even the supposedly unfixable blechern German audio of 1 and 2 is fixed now! What a joke. I have my money back for 2, 3 and 4 already (thx @ jpc!) and am stil trying to get my money back for part 1 from fooking Saturn (don't buy there) as well, but the way Universal Germany is shitting on German customers is just unbelievable. Having said that, Warner US also sends replacements to German customers for non-US discs, but the German support is the biggest joke ever.

Warner US handed over international requests to Technicolor UK even for US set buyers (like me). I received a newly sealed UK replacement copy. Not complaining as I never thought they’d fix anything in the first place.

[andreasy969]

Originally Posted by nicwood

Warner US handed over international requests to Technicolor UK even for US set buyers (like me). I received a newly sealed UK replacement copy. Not complaining as I never thought they’d fix anything in the first place.

Well, I am complaining. About Universal/Warner Germany. Because: Universal said there will be replacements and kept saying so for over a fooking year, then they said there won't be replacements and the audio (which they only later clarified as the German audio) isn't fixable, then there actually are replacements in the US, then, via contacting Warner US, Warner even sends replacements to German customers and now the replacements even come with fixed German audio. And not a furz is heard from Universal/Warner Germany in regard to their bs. Fooking unbelievable.

Me having trouble getting my money back for part 1 from Saturn is, according to Saturn, also due to Universal obvioulsy not responding to them. Mind you that Universal told me that I can return it until the end of 2024. What a shit show.

At the end of the day, even if I don't get my money back from Saturn, I will get 1-6 for less then what I got back for 2-4 already, but, as I said, what a shit show...

[Rooivalk]

I have my set from Amazon Italy. Should I also use that email wbcustomerservices@technicolor.com?

[NoFro]

I forgot about this replacement program. Just requested some replacement discs for the UK set.

[andreasy969]

I eventually also received the refund for Rocky I from Saturn this morning (and will send them a thank you and adjust my trustpilot entry later today). So I have my money back for all 4 faulty steels now. And have Italy 1-6 @90 EUR pre-ordered. So that didn't turn out that bad after all and saved me quite some money (I paid 125 EUR or so for 1-4...). Might even switch to Australia, because I could get the 1-6 set even cheaper from there. Australia appears to come without the 7th bonus disc though (EDIT: Italy might as well, but with the Aussie one I saw 6 discs stated somewhere already; I believe it was Sanity). And jb-hifi was rather slow last time and I don't trust their packaging. Guess I'll stick with Italy and deal with some Italian.

[andreasy969]

Someone also posted this response from WB yesterday and WB really still officially basically says FU to people who bought the German release:

Dear Customer,
Thank you for your email. Note to consumers from Germany, Austria or Switzerland: If you purchased your Rocky 4K UHD disc(s) in one of the aforementioned countries, we cannot send you any replacement(s). You are, however, eligible to return your disc(s) to the vendor you purchased from by 31 December 2024.
We appreciate your support!
Warner Home Video Customer Service | Warner Bros. | WHV@wbd.com

OK, you can return it, as I did, but I also experienced what "fun" that was with Saturn (with jpc it wasn't a problem at all mind you). And having said that, I still think that all buyers of the German/Austrian/Swiss release should do exactly this, i.e. return it.

[Lea74]

Sorry, thicko here....
Can someone please explain the process I need to follow to get replacement discs for the individual releases of Rocky 4K and Rocky II 4K that I purchased from the Warner UK webstore.

Thanks.

[grahams76]

It's clear as mud above exactly what's wrong with these discs. Someone just started posting in September about a German replacement program.

I seem to recall the issues being with the audio, especially on the second film?

Is there a replacement program in place for this UK disc of the first film?
https://www.blu-ray.com/movies/Rocky-4K-Blu-ray/330491/

[SpazeBlue]

Originally Posted by grahams76

I seem to recall the issues being with the audio, especially on the second film?

:

Originally Posted by jpilla415

1) Rocky - The Original Theatrical audio on Rocky is actually a downmix of the 5.1, not the original mono as it is advertised on both the packaging and disc main menus.
2) Rocky II has all of its audio tracks at the wrong pitch.
3) Rocky III has all of the non-English audio tracks at the wrong pitch.
4) Rocky IV one shot in the theatrical cut of Rocky IV opens up to 1.78:1 instead of 1.85:1.

[HarryP221]

Originally Posted by Lea74

Sorry, thicko here....
Can someone please explain the process I need to follow to get replacement discs for the individual releases of Rocky 4K and Rocky II 4K that I purchased from the Warner UK webstore.

Thanks.

1) Send an email to wbcustomerservices@vantiva.com saying that you are aware of errors on the first four Rocky 4Ks and the replacement programme for them.

2) Include a copy of your proof of purchase and the name and address you would like any replacements sent to.

3) Sit back and wait.

You may get a corrected, new and sealed boxset of all four films as a replacement instead of the two individual titles you mention. I sent them a copy of my proof of purchase for Rocky III only, yet received a new boxset of all four films in replacement, and I know others did too.

I reckon sending out a new boxset instead of sorting individual releases is a lot easier for them, and I look on their generosity as their way of apologising for the buggeration. Great customer service.

Hope this helps.

[HarryP221]

Originally Posted by grahams76

Is there a replacement program in place for this UK disc of the first film?
https://www.blu-ray.com/movies/Rocky-4K-Blu-ray/330491/

See my post above.

Hope this helps.