Error message: "your display environment does not support protected content playback"

[reimondo]

Hello Community.

I have the same problem.

I get everything to work but my Blu Ray won't play due to my screen supposedly not supporting copyright protected content.

But from the beginning.

My hardware:

• Laptop Asus UL30A with HDMI interface
• External Blu Ray Player Panasonic UJ-120 Combo drive on USB
• 32" Philips LCD TV 32PF9531/79

Problem:

• If I play a Blu Ray disc on TV screen it stops after a few seconds with the error message that my LCD can't display copyright protected content.

A few facts:

• According to manual the LCD is HDCP compatible
• HDMI connection works. I can display computer picture through HDMI on TV
• Blu Ray plays perfect if I use my laptop screen only.
• I have downloaded PowerDVD 9, Arcsoft TotalMedia Theatre 3, WinDVD pro 2010. With PoerDVD 9 and Arcsoft same problem. WinDVD will not start on my laptop. After I log on with email and password, the next page cannot be displayed.

I have read a lot and tried all the suggestions and solutions offered on the internet on various sites.
Graphic output set to TV display only. LCD TV as single display.
Also Fn + F7 (I know it only switches the backlight off.)
Tried numerous graphic settings.
Tried different sequences of connecting HDMI first, setting of graphics, connecting of Blu Ray player, inserting BD, ...
Downloaded latest driver for graphic.
All not successful.

The only thing that works is AnyDVD but I don't want to go down that path because my hardware should be capable.

What else is there I can do?

I'm really desperate. I would really appreciate if someone could give me a hint. I would even be pleased if I have proof that it just doesn't work for a given reason.

But I'm convinced that there has to be a solution.

Any help is more than welcome.
Cheers
reimondo

[Blacklac]

Guys, just get AnyDVD HD. It is a necessity with HTPC's.

[blckman]

Originally Posted by Blacklac

Guys, just get AnyDVD HD. It is a necessity with HTPC's.

Good point Blacklac. Very good point. With AnyDVD HD you buypass HDCP compliance and you get the joy of watching your HD-DVD and Blu-Ray. The 6.6.03 build that is out now works on a CRT monitor I have and it isn't HDCP compliant. Good call.

[blckman]

Here's an important fact about AnyDVD HD. The thing about HD-DVD movies is they aren't coded. Therefore, you can play them on any HD-DVD player or drive. Regardless if their imports or not. Now, with AnyDVD HD your problems are solved when it comes to region coding involving blu-ray movies. This is very important for the blu-ray HTPC enthusiasts as I am. With AnyDVD HD you can eliminate the need for reinstalling your software after the changing of the region code five times. It then forever seta the software you're using, i.e...Cyberlink PowerDVD, WinDVD, or Arcsoft TMT 3 Platinum to the American Region. You can alter that within the AnyDVD HD software. I have many import Blu-Rays I'm collecting and I can play all of them with the utilization of AnyDVD HD. Peace....Off to class.

[ferreirabraga]

I had the same problem, so I tried to display the image only on the TV and the message gone.
The trick is not display the image in both device only on the TV.

[onwards1981]

We have a Vaio VGN-NW270F (the one from Best buy) with a Blu-Ray DVD player and a Panasonic 1080p.

When we first hooked up the HDMI cable and put into the movie (we went with Star Trek), we got the same error. After tooling around for little bit with cables and such, we figured it out.

Windows 7 has the capability to use split screens - ie. 2 monitors as 1. So right click on your desktop anywhere and go to Screen Resolution. Change the 3rd drop down to display 2 only. (Note: options will change only AFTER your HDMI/TV is plugged to your laptop). What happens is that your laptop will recognize there is another "monitor" available, but since Sony Blu-Ray protects its DVD content from being copied, Windows won't allow you to see both your DVD and your Desktop at the same time (enabling you to copy the DVD to your hard drive).

After you change it to showing display 2 only (your tv only) then the other 2 drop downs will change - it will recommend a resolution for you (we kept their recommendation) and made sure Drop down 1 said "Panasonic" (your laptop should recognize and name the TV).

Then go back to WinDVD and you should be able to play your movie.

Hope this helps!

[theredman86]

You must ensure that your laptop's graphics card has ONLY 1 OUTPUT to the HDTV/monitor on which you would like to watch your movie.

I have an Acer Aspire 5935G and my laptop produces superb HD blu-ray playback at the full 1920 by 1080p resoulution.

Check in the ATI Catalyst software that the Full HD resolution is being used.

Hope this helps

[spunky1988]

I know this going to be a very late answer, I had this problem with my SONY VGN - FW41E and Samsung 36 Full HD TV. I sorted this problem out by setting screens to extend rahter than duplicate. So i went to desktop right click screen resolution and where it says multiplicate displays i chose extend and then save. I think you can do this on Windows Vista/XP via right click Destop Settings. Hope this helps someone!

[Exsosus]

This is a guide for those people using an HD Radeon graphics card who are having difficulty with "Your display environment does not support protected content playback."

In the following example, I am using an AMD Radeon HD 6900 series on the Catalyst version 11.9 software suite for Windows 7 (64 bit) with a Razer Mamba wireless mouse in my bedroom with an HDMI cable plugged into a 32" flatscreen TV in the living room. I am using 2 of the above graphics cards with Crossfire enabled. If your drivers are not up to date, go to the AMD website and download the latest HD Radeon Catalyst suite. If/when this guide becomes outdated, use reasoning to find the solution. Overall, the interface of the Catalyst software should not change so much over the course of time.

1. Plug in one end of your HDMI cable to your HD Radeon graphics card, and the other end of the cable to your HDMI flatscreen TV.
2. First, turn on your HDMI TV, this software identifies powered-on displays. Next, right-click your desktop to open AMD Vision Engine Control Center otherwise known as Catalyst Control Center (CCC).
3. Click on the Desktop Management tab. Here you'll see your displays. Make sure that your TV is not your primary display, instead, your PC display should be primary. If you only see your main PC display don't worry, go to the next step.
4. Click on Common Display Tasks.
5. Click on Exchange Display in the sub-category, but before doing this, make sure your have vision of your TV / or use a wireless mouse to walk to your TV room because your main PC display will now go black, and will go into power save mode.
6. Click that you would like to accept the new settings on your TV display.
7. The next step is to set your scaling options to remove any black area of your TV. While sitting by your TV with your wireless mouse / other solution, click on My Digital Flat Panels.
8. Click on Scaling Options (Digital Flat-Panel) in the sub-category.
9. Adjust the scaling accordingly so that all black siding dissapears from your TV.
10. Enjoy watching bluerays!
11. The next steps are how to revert your settings to be able to use your PC display when you are done watching on your TV. You need to reverse the exchange by turning on your PC display power, and following step #5.
12. Adjust the screen resolution of your PC display by right-clicking the desktop and choosing Screen Resolution.
13. Set your resolution to its intended setting. Mine is 1920 x 1080 on a 23" display. Some people use a 17" display. Their resolution would be: 1024 x 768 for example.
14. Set scaling options if needed in step #8.
15. Remember to turn off your TV display.

You're now done.
Remember that Exchanging a display is imperative to allow watching of protected BD discs. If you extend your display, or double it, expect your disc to be unplayable. Following this guide will solve your issue in most cases.

//Exsosus

[DrKegger]

I had the same problem. When both the computer screen and the TV screen are working the winDVD BD will not work. Switch your display to use the TV ONLY. Right click the desktop screen, go to Personalize, then switch the screen to only TV. This should work. Took me way too long to figure it out.

[coulthst]

I have been struggling with this problem for several months - since I bought a new Sony AV receiver and Sony LCD tv, to add to my Sony E series laptop with BD drive (approx 9 months old).

To to play BD discs, I connect my laptop to the receiver with a 1 metre HDMI cable. Previously, after lots of messing around, the tip in one of the earlier posts here - to "extend" my display over both the laptop and tv - worked for me, and I got 1080p plus surround sound. Yesterday, tried the same and got that darn error message. Also tried just configuring the TV as display, as also recommended above - this also did not work.

Have been using the software that came with the laptop - Corel WinDVD BD, which worked but was quite awkward to use. Decided to try something else, so downloaded Easy DVD (from CNET), and surprise surprise, it worked! No error message, and also seemed to get to the actual movie faster. The free version left the "nag screen" message on for the whole movie, so I upgraded to the full version for $30 (a lot cheaper than AnyDVD). Hoping it will work next time too!

So, don't know much about how the copy protection things works, but it seems that different BD discs need different solutions?! Anyway, my tip is ditch Corel and go for Easy DVD.