Titanic 4K UHD (1997)

[Bolty]

Just got my shipping notice!

"Hello,

We are happy to inform you that your replacement request was approved and was shipped out this week.

All shipments are sent out via the postal system so expect a delivery between 7-10 business days. If you reside outside of the US, please allow for a longer delivery window.

Thank you for your patience.

Paramount Consumer Support Team"

[Bernardo A.]

Originally Posted by Bolty

Just got my shipping notice!

"Hello,

We are happy to inform you that your replacement request was approved and was shipped out this week.

All shipments are sent out via the postal system so expect a delivery between 7-10 business days. If you reside outside of the US, please allow for a longer delivery window.

Thank you for your patience.

Paramount Consumer Support Team"

I’ve just got it too! Didn’t think it would be this fast.

[KobeKittyMeow]

Originally Posted by Bolty

Just got my shipping notice!

"Hello,

We are happy to inform you that your replacement request was approved and was shipped out this week.

All shipments are sent out via the postal system so expect a delivery between 7-10 business days. If you reside outside of the US, please allow for a longer delivery window.

Thank you for your patience.

Paramount Consumer Support Team"

Did you get a previous email confirming your replacement request beforehand? I submitted the form last week but haven’t received any kind of reply yet. Thanks for insight information in advance.

[Optimus-Prime-Rox]

I sent my request & all my info in on 6-3-2024 but didn't get any email about a replacement disc being shipped out yet. Maybe they are shipping them in batches & I will eventually get one.

[panasonicst60]

Never knew there was a replacement disc for this. Just sent paramountconsumersupport@p3globalservices.com an email.

[James Luckard]

Originally Posted by Bolty

I sent the initial email on Thursday May 30, the day the plan came out. Got a reply on the following Monday June 3 and sent the requested proof the same day. Then got the above notice of disc being in the mail today June 18.

Same here, on all 3 counts.

[RBBrittain]

Originally Posted by Bolty

I sent the initial email on Thursday May 30, the day the plan came out. Got a reply on the following Monday June 3 and sent the requested proof the same day. Then got the above notice of disc being in the mail today June 18.

Same here; not sure what day I sent the initial request, but my replies were on June 3 as well.

Didn't notice the email initially, but I did see a package pop up in USPS Informed Delivery from Valencia, CA 91355, same place as the Rosemary's Baby replacement. (Almost certainly from the Valencia facility of Bertelsmann-owned Arvato; corporate sibling Sonopress now makes most new Paramount discs in Germany.) First though it might have been the long delayed Rocky replacements, but checking my emails confirmed it was this one.

[Spearmint701]

Originally Posted by Coasterghost

I filed on Sunday and haven't heard back yet; refiled again this afternoon.

Yeah i filled out the form again as well, still haven't heard anything.

You heard back yet?

[DW5x1]

Originally Posted by Spearmint701

Yeah i filled out the form again as well, still haven't heard anything.

You heard back yet?

Just got this on June 20th. It hasn't turned up on my Informed Delivery "radar".

We are happy to inform you that your replacement request was approved and was shipped out this week.

All shipments are sent out via the postal system so expect a delivery between 7-10 business days. If you reside outside of the US, please allow for a longer delivery window.

Thank you for your patience.

Paramount Consumer Support Team

[Ishai]

I just got the shipment email as well. I sent in the email with proof of purchase on 6/3, so for those who got that initial reply on 6/3, they're still shipping them out.

[Eric_Hendershot]

Originally Posted by Spearmint701

Yeah i filled out the form again as well, still haven't heard anything.

You heard back yet?

I've filled out the initial request form 3 times over the past month and still haven't heard anything yet.

[DW5x1]

Originally Posted by Eric_Hendershot

I've filled out the initial request form 3 times over the past month and still haven't heard anything yet.

Here's the e-mail address, perhaps a standard e-mail with the requested info might help.

paramountconsumersupport@p3globalservices.com

[keefelc]

Originally Posted by RBBrittain

Same here; not sure what day I sent the initial request, but my replies were on June 3 as well.

Didn't notice the email initially, but I did see a package pop up in USPS Informed Delivery from Valencia, CA 91355, same place as the Rosemary's Baby replacement. (Almost certainly from the Valencia facility of Bertelsmann-owned Arvato; corporate sibling Sonopress now makes most new Paramount discs in Germany.) First though it might have been the long delayed Rocky replacements, but checking my emails confirmed it was this one.

Thanks for letting us know about Valencia, CA appearing on your Informed Delivery notice! A mystery tracking notice was just added earlier today to my Informed Delivery page with Valencia, CA as the sender's address. I also received an email from Paramount but that email didn't include a tracking number. So, the info you provided is greatly appreciated!

[samuelkhan999]

No reply as of yet.

[KobeKittyMeow]

Same here, no reply yet either, but I don't want to send in multiple requests just yet. I'll wait a bit first.

[hazelwu]

Received my replacement disc today. However I don't think I have the time to verify the fix today. Just want to share that it's delivered today. I sent my purchase information on 6/3 and it was shipped on 6/18.

[TheRecordEngine]

My replacement disc arrived right now. Just popped it in and I can confirm that the missing dialogue has been restored.

No visible difference appearance wise between the two discs.

I also noticed that there is another small piece of missing dialogue on the previous disc. At 1:56:43, While Margaret Brown says "First class seats are right up here", Ruth is supposed to say "Oh... Oh" while getting on the lifeboat.
That has also been restored on this new disc.

[Bernardo A.]

Originally Posted by TheRecordEngine

No visible difference appearance wise between the two discs.

No difference even in the inner ring?

[TheRecordEngine]

Originally Posted by Bernardo A.

No difference even in the inner ring?

On second look, the layer numbers are different. Here are the ones on my copies.

Old Disc:
58388225/NA152771UVR1 D 24
58388226/NA152771UVR1 DO 22
58388249/NA152771UVR1 D 23

New Disc:
58426341/NA152771UVR2 D 21
58426342/NA152771UVR2 DO 22
58426343/NA152771UVR2 D 23

[James Luckard]

My replacement disc arrived today. So glad they fixed this.

It took me five minutes searching back through the forum to find the list of fixed lines, and even then I discovered when I checked them against my US replacement disc that they must be the times on the overseas Foxney discs, with the longer 20th Century Fox logo at the beginning, because they're all 3-4 seconds off the Paramount disc.

In addition, TheRecordEngine discovered a fourth fixed line that nobody noticed until now.

Here is a convenient list with them all in once place, with both US Paramount and overseas Foxney timecodes:

CORRECTED TITANIC UHD AUDIO

1) 01:56:43 (01:56:47 on overseas Foxney discs)
After Molly Brown's line, "First class seats are right up here", Ruth says "Oh... Oh" while getting on the lifeboat.

2) 02:11:11 (02:11:14 on overseas Foxney discs)
"Yeah, let's go!"

3) 02:11:14 (02:11:18 on overseas Foxney discs)
"Let's go, Rose."

4) 02:37:23 (02:37:27 on overseas Foxney discs)
"This way."